Fajar Indah Permatasari Tanip, author
Website trust dan e-satisfaction sebagai variabel mediasi antara e-service quality dan e-loyalty pembeli online shop = Website trust and e-satisfaction as a mediating variable for e-service quality and e-loyalty of online shop customers
2017
 UI - Tesis (Membership)
Fandhi Nur Hidayat, author
Hubungan antara e-service quality, e-satisfaction dan e-loyalty pada pelanggan Tokopedia di Jakarta = Relationship between e-service quality, e-satisfaction and e-loyalty to Tokopedia customers in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Edo Satria Dinata, author
Pengaruh e-service quality ritel online di Indonesia terhadap e satisfaction melalui experiential value sebagai variabel antara studi pada zalora indonesia = The effect of e service quality in online retail in indonesia toward e satisfaction through experiential value as mediating variable study on zalora indonesia
2014
 UI - Skripsi (Membership)
Abdan Syakuro Lubis, author
Analisis pengaruh e-satisfaction terhadap e-trust dan reputation dalam meningkatkan e-loyalty pada online marketplace di Indonesia: studi kasus pada Tokopedia, Lazada, Bukalapak, Blibli dan Elevenia = Analysis of influence by e-satisfaction toward e-trust and reputation to improve e-loyalty in Indonesia's online marketplace: case study on Tokopedia, Lazada, Bukalapak, Blibli and Elevenia
2017
 UI - Skripsi (Membership)
Katon Prawoto, author
Pengaruh fitur website hedonik dan utilitarian terhadap kepercayaan dan loyalitas dengan komitmen afektif dan kalkulatif sebagai mediasi: studi pada pengunjung situs online Traveloka = The effect of webite feature hedonic and utilitarian on trust and e-loyalty with affective commitment and calculative commitment as mediation: a study on Traveloka online visitors
2017
 UI - Skripsi (Membership)
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