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"[ABSTRAKPengguna internet di Indonesia berkembang cukup besar. Hal ini mempengaruhiperkembangan bisnis online s-commerce. Banyak penelitian yang membahasfaktor-faktor yang mempengaruhi intensi pembelian pada s-commerce dilihat darisisi interaksi pada media sosial, tapi masih sedikit yang melihatnya dari sisirelasional dan transaksional. Penelitian ini bertujuan untuk mencari faktor-faktorpada ketiga sisi tersebut, sehingga nantinya dapat dijadikan pertimbangan bagipebisnis s-commerce dalam membuat strategi yang tepat untuk meningkatkan penjualannya. Penelitian ini dilakukan dengan metode kuantitatif yang dilakukandengan menyebarkan kuesioner online melalui surveymonkey.com, sehinggadiperoleh 404 responden yang mengisi kuesioner. Analisis statistik yangdigunakan pada penelitian ini adalah Partial Least Square (PLS) dengan bantuanperangkat lunak SmartPLS v.3.2.1. Penelitian yang dilakukan memberikankesimpulan bahwa faktor-faktor yang mempengaruhi kepercayaan konsumendalam melakukan pembelian online pada bisnis s-commerce adalah Transaction Safety, Relationship Maintenance dan Rating.

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ABSTRACTInternet users in Indonesia are growing rapidly which influence the growth ofonline business for example s-commerce. Many researches have discussed aboutfactors that can influence intention to buy in s-commerce from social mediainteraction side, but only few have discussed from relational and transactionalside. This research aims to identify factors from relational, transactional, andsocial side that affect consumers? intention to purchase in s-commerce. Thisresearch using quantitative method and researchers collect data throughquestionnaire online from surveymonkey.com. There are 404 respondents whoparticipated in this research. Statistical analysis used in this research is PartialLeast Square (PLS) with tools SmartPLS v3.2.1. The conclusions from thisresearch showed the factors that influence consumers decision to buy areTransaction Safety, Relationship Maintenance and Rating. The results of thisresearch are expected can be used for s-commerce business to create strategy business to increase sales growth., Internet users in Indonesia are growing rapidly which influence the growth ofonline business for example s-commerce. Many researches have discussed aboutfactors that can influence intention to buy in s-commerce from social mediainteraction side, but only few have discussed from relational and transactionalside. This research aims to identify factors from relational, transactional, andsocial side that affect consumers’ intention to purchase in s-commerce. Thisresearch using quantitative method and researchers collect data throughquestionnaire online from surveymonkey.com. There are 404 respondents whoparticipated in this research. Statistical analysis used in this research is PartialLeast Square (PLS) with tools SmartPLS v3.2.1. The conclusions from thisresearch showed the factors that influence consumers decision to buy areTransaction Safety, Relationship Maintenance and Rating. The results of thisresearch are expected can be used for s-commerce business to create strategy business to increase sales growth.]"

"Pada kehidupan masyarakat modern, penggunaan internet dan online shopping adalah hal yang tidak asing lagi. Di Indonesia, khususnya di kota besar seperti Jakarta dan sekitarnya, melakukan kegiatan belanja secara online adalah hal yang lumrah. Dalam memenuhi kebutuhannya dan waktu luang yang sempit, seringkali masyarakat menggunakan fasilitas online shopping ini. Salah satu situs yang menjadi tujuan masyarakat untuk memenuhi kebutuhan sandangnya adalah Zalora Indonesia (zalora.co.id). Penelitian ini ingin membuktikan faktor-faktor apa saja yang mempengaruhi konsumen untuk berbelanja lagi di situs online shopping yang sama. Faktor-faktor yang diuji adalah perceived ease-of-use, perceived usefulness dan trust. Ketiga faktor ini diuji terhadap faktor enjoyment dan repurchase intention. Penelitian ini juga ingin melihat apakah faktor enjoyment dapat berperan sebagai mediasi. Dalam penelitian ini, yang menjadi sampel adalah mereka yang pernah berbelanja di zalora.co.id selama 6 bulan terakhir, berusia diatas 17 tahun dan tinggal di wilayah Jabodetabek. Data yang terkumpul kemudian diolah menggunakan teknik multiple regression pada software SPSS. Hasil pengolahan data menunjukkan bahwa perceived ease-of-use, perceived usefulness dan trust memiliki pengaruh positif terhadap enjoyment dan repurchase intention konsumen serta enjoyment dapat menjadi faktor mediasi antara hubungan perceived ease-of-use, perceived usefulness, trust dengan repurchase intention dalam konteks berbelanja di situs Zalora Indonesia.

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In modern society, the usage of internet and online shopping are very common. In Indonesia, especially the big cities such as Jakarta and the surrounding areas, the practice of online shopping is usual. To fulfill their needs and the lack of spare time, people tend to use online shopping. One of the sites most people visit to fulfill their fashion and apparel needs is Zalora Indonesia (zalora.co.id).

This research wants to prove what are the factors affecting consumers to shop at the same online shopping site. Factors being tested in this research are perceived ease-of-use, perceived usefulness and trust. All three factors were tested to factor enjoyment and factor repurchase intention. This research also tested if enjoyment could be a mediating factor. In this research, the samples are those who had shopped at zalora.co.id for the last 6 months, 17 years old and older and live around Jabodetabek. Data collected then analyzed with multiple regression technique using SPSS software.

The result showed that perceived ease-of-use, perceived usefulness and trust have positive affect to consumers enjoyment and repurchase intention and also enjoyment has proven to have mediating effect between the relationship of perceived ease-of-use, perceived usefulness, trust and repurchase intention in the context of shopping at Zalora Indonesia."

"Pergeseran perilaku berbelanja secara konvensional menjadi online dengan pemanfaatan e-commerce terus berkembang terutama pada emerging adulthood. E-commerce pun berlomba memberikan promosi dan harga yang kompetitif untuk terus mengembangkan pangsa pasar. Penelitian ini bertujuan mengetahui pengaruh bentuk promosi dan harga terhadap intensi membeli. Penelitian eksperimental dilakukan pada 115 partisipan berusia 18-25 tahun. Partisipan mendapatkan skenario berbelanja online dengan bentuk promosi (diskon dan gratis ongkos kirim) sebagai variabel within-subjects serta harga (murah dan mahal) sebagai variabel between-subjects. Berdasarkan uji Mixed ANOVA, terdapat pengaruh yang signifikan antara harga terhadap intensi membeli (p < ,01). Namun, tidak terdapat hasil yang signifikan antara bentuk promosi terhadap intensi membeli (p = 0,10). Terakhir, tidak ada interaksi antara bentuk promosi dan harga terhadap intensi membeli (p = 0,24).

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Buying behavior are shifting from conventional method to use of e-commerce especially in emerging adulthood age range. Therefore, e-commerce is competing in providing promotion and price with the best deal to expand their market. This study aims to examine the effect of promotion type and price toward purchase intention. Experimental study was conducted on participants aged 18-25 years old. Participants assigned to purchase scenario with promotion type (discount and free shipping) as within-subjects variable and price (cheap and expensive) as between-subjects variable. Mixed ANOVA result reveal significant effect of price toward purchase intention (p < .01). Meanwhile, there is no significant effect of promotion type toward purchase intention (p = 0.10). Moreover, there is no interaction between the variables toward purchase intention (p = 0.24)."

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Pertumbuhan e-commerce di Indonesia menunjukkan peningkatan yang signifikan dan sektor fashion menjadi salah satu kategori terbesar dalam penjualan online. Intensi repurchase dan WOM adalah dua faktor penting yang menentukan keberhasilan jangka panjang dan profitabilitas platform e-commerce. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi intensi repurchase dan WOM pada e-commerce fashion, khususnya Zalora. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain deskriptif konklusif dengan metode non-probability purposive sampling. Data dikumpulkan melalui kuesioner yang disebarkan kepada 235 responden yang merupakan pengguna aktif Zalora dari generasi Y dan Z. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) dengan metode Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa Cash on Delivery, Reputation, dan Information memiliki pengaruh yang signifikan terhadap Customer Trust tetapi Return Policy Leniency tidak memiliki pengaruh yang signifikan. Reputation berserta Product Availability dan Timely Product Delivery juga memiliki pengaruh yang signifikan terhadap Customer Satisfaction tetapi Information dan Shipment Condition tidak memiliki pengaruh yang signifikan. Sementara Customer Trust dan Customer Satisfaction memiliki hubungan yang signifikan terhadap Repurchase dan WOM Intention.

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The growth of e-commerce in Indonesia has shown a significant increase, and the fashion sector has become one of the largest categories in online sales. Repurchase intention and WOM are two important factors that determine the long-term success and profitability of e-commerce platforms. This study aims to analyze the factors that influence repurchase intention and WOM in fashion e-commerce, specifically Zalora. The research method used is a quantitative approach with a descriptive conclusive design and a non-probability purposive sampling method. Data were collected through questionnaires distributed to 235 respondents who are active Zalora users from generations Y and Z. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method. The results of the study indicate that Cash on Delivery, Reputation, and Information have a significant influence on Customer Trust, but Return Policy Leniency does not have a significant influence. Reputation, along with Product Availability and Timely Product Delivery, also have a significant influence on Customer Satisfaction, but Information and Shipment Condition do not have a significant influence. Meanwhile, Customer Trust and Customer Satisfaction have a significant relationship with Repurchase and WOM Intention.

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"E-niaga atau E-commerce telah menjadi suatu hal yang esensial dan fenomena yang berkembang pesat saat ini. Kenyamanan dan kemudahan belanja online menjadikan hal ini tren yang juga berkembang di kalangan konsumen. Kebiasaan ini telah meningkatkan minat perusahaan-perusahaan e-commerce untuk fokus pada bidang ini. Oleh karena itu, penelitian ini bertujuan untuk menentukan hubungan antara perceived risk, attributes of online shopping, dan subjective norms dengan online shopping behavior dan dengan variabel mediator purchase intention. Subjek analisis adalah masyarakat Jabodetabek yang pernah bertransaksi di e commerce B2C di Indonesia. Data yang dikumpulkan kemudian dianalisis menggunakan aplikasi SPSS dan SmartPLS. Structural Equation Modelling digunakan untuk menguji kesesuaian model dan pengujian hipotesis. Hasil penelitian adalah bahwa perceived risk berpengaruh positif namun kecil, attributes of online shopping sangat berpengaruh, dan subjective norms hanya memiliki pengaruh kecil, serta purchase intention juga terbukti menjadi variabel mediator yang berfungsi dengan baik.

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E commerce has become an essential and rapidly growing phenomenon today. The convenience and ease of online shopping make this a trend that is also growing among consumers. This practice has increased the interest of e commerce companies to focus on this field. Therefore, this study aims to determine the relationship between perceived risk, attributes of online shopping, and subjective norms with online shopping behavior and with purchase intention as mediator variable. The subject of analysis is the Jabodetabek people who have transacted in B2C e commerce in Indonesia. The data collected is then analyzed using SPSS and SmartPLS applications. Stuctural Equation Modeling is used to test the suitability of models and hypothesis testing. The result of the research is that perceived risk has positive but small effect, attributes of online shopping is very influential, and subjective norms only have small influence, and purchase intention also proved to be a mediator variable that works well."

"Dengan semakin ketatnya persaingan di e-marketplace C2C, penyedia platform harus mencari dan menemukan cara untuk menjaga hubungan dengan pelanggan. Penelitian ini membahas faktor-faktor yang mempengaruhi loyalitas pelanggan pada e-commerce. Objek penelitian ini yaitu tiga perusahaan penyedia e-marketplace C2C di Indonesia. Pada penelitian ini digunakan metode SEM Structural Equation Modeling dengan indikator yang ditentukan berdasarkan literatur dan pendapat ahli dan melibatkan 350 responden untuk setiap perusahaan. Penelitian ini membuktikan bahwa faktor kepuasan pelanggan selalu mempengaruhi loyalitas pelanggan. Berdasarkan efek totalnya, faktor kepercayaan paling berpengaruh terhadap loyalitas pelanggan TK. Faktor ekspektasi pelangganpaling mempengaruhi loyalitas pelanggan BL. Faktor kepuasan pelanggan paling mempengaruhi loyalitas pelanggan EV.

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The escalation of e commerce competition nowadays force platform providers seek and find ways to maintain relationships with their customers. The research discusses the factors that affect customer loyalty in e commerce. The object of this study is three providers of C2C e marketplace in Indonesia. In this study SEM Structural Equation Modeling was used by involving 350 respondents for each company and expert opinion to determine the indicators.

This study proves that the customer satisfaction factor always affects customer loyalty. Based on the total effect, trust affect customer loyalty significantly in TK. Meanwhile, customer expectation affect customer loyalty significantly in BL. Customer satisfaction proved to be factors that significanttly effect customer loyalty in EV."

"Tesis ini membahas pengaruh country of origin, product quality, dan self-congruity terhadap repurchase intention konsumen kendaraan LCGC Indonesia. Peneliti juga meneliti apakah terdapat moderasi dari self-congruity terhadap pengaruh country of origin dan product quality terhadap repurchase intention konsumen kendaraan LCGC Indonesia. Dari hasil penelitian, peneliti menyarankan kepada produsen kendaraan LCGC untuk mengubah strategi pemasaran mereka, dan mengubah image pengguna LCGC untuk dapat meningkatkan penjualan kendaraan LCGC. Peneliti juga telah memberikan saran untuk penelitian berikutnya untuk mengingkatkan kualitas dari penelitian terhadap repurchase intention konsumen kendaraan LCGC Indonesia.

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This thesis discusses the influence of country of origin, product quality, and self-congruity consumer intention to repurchase the vehicle LCGC Indonesia. Researcher wants to know which factors that most affecting the consumer intention to repurchase the LCGC vehicle Indonesia. From the results of the study, the researcher suggests the LCGC vehicle manufacturers to change their marketing strategies, and change the image of LCGC users to be able to increase vehicle sales LCGC. Researchers have also provided suggestions for subsequent research to remind the quality of research on repurchase intention vehicle LCGC Indonesian consumers."

"Beberapa perusahaan C2C E Commerce memperoleh pendapatan dari setiap transaksi yang terjadi di situs tersebut Rendahnya jumlah transaksi yang dialami oleh PT XYZ menyebabkan rendahnya jumlah pendapatan yang diperoleh Usaha yang dikeluarkan untuk membuat pelanggan lama kembali melakukan transaksi di situs xyz com lebih sedikit dibandingkan usaha yang dikeluarkan untuk membuat pelanggan baru melakukan transaksi Oleh karena itu menganalisis faktor faktor yang mempengaruhi repurchase intention menjadi penting bagi PT XYZ Model penelitian ini diadaptasi dari DeLone McLean Updated IS Success Model dan Expectation Confirmation Model serta beberapa penelitian sebelumnya yang relevan Data yang terkumpul dari kuesioner online adalah sebanyak 348 data valid Metode yang digunakan untuk analisis data adalah Structural Equation Modeling SEM berbasis variance yaitu Partial Least Square PLS dengan bantuan perangkat lunak SmartPLS 2 0 M3 Dari analisis data penelitian diperoleh hasil yaitu satisfaction with sellers dan trust in platform provider adalah faktor yang mempengaruhi repurchase intention secara langsung Sedangkan perceived quality of sellers perceived quality of platform perceived value dan trust in sellers merupakan faktor yang mempengaruhi repurchase intention secara tidak langsung.

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Some C2C E Commerce companies earn revenue from every transaction that occurs at the sites The low number of transactions experienced by XYZ company causes low amount of income earned Effort in making customers conduct repeated transactions on the site xyz com is less than the effort in attracting new customers Therefore analyzing the factors that affect repurchase intention becomes important for XYZ company The research model was adapted from DeLone McLean Updated IS Success Model and Expectation Confirmation Model as well as some relevant previous studies The online questionnaire had collected 348 valid data The method used for data analysis is Structural Equation Modeling SEM variance based which is Partial Least Square PLS by using SmartPLS 2 0 M3 Results show that satisfaction with sellers and trust in the platform provider are factors that directly affect repurchase intention Meanwhile the perceived quality of sellers the perceived quality of the platform perceived value and trust in sellers are factors that affect repurchase intention indirectly."

"Penelitian ini bertujuan untuk mengetahui perbandingan intensi pembelian konsumen produk Islamic fashion pada situs e-commerce dan e-commerce Islam dilihat dari sisi transaction-related services dan pre-purchase services seperti billing and paying mechanism, delivery arrangement, security and privacy, product pricing, support of product search and evaluation, dan web appearance. Data diperoleh dari penyebaran kuesioner kepada 318 responden wanita muslim konsumen produk Islamic fashion berusia minimal 17 tahun yang pernah melakukan pengalaman online pada situs Zalora dan Hijup. Analisis data dilakukan melalui analisis deskriptif dan partial least squares menggunakan Smart PLS 2.0. Hasil penelitian menunjukkan bahwa situs e-commerce dan e-commerce Islam signifikan berbeda dan konsumen masih cenderung memilih e-commerce dalam pembelian produk Islamic fashion.

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This study aims to determine the comparison of consumer purchase intention of Islamic fashion products on conventional e commerce and Islamic e commerce in terms of transaction related services and pre purchase services such as billing and paying mechanism, delivery arrangement, security and privacy, product pricing, support of product search and evaluation, and website appearance. Data obtained from 318 respondents aged at least 17 year old Muslim women who have done online experience on Zalora and Hijup web sites. Data was performed by descriptive analysis and partial least squares using Smart PLS 2.0. The results indicates that conventional e commerce and Islamic e commerce are significantly different and consumer still tend to choose conventional e commerce in purchasing Islamic fashion products."

"Penelitian ini bertujuan untuk menentukan faktor ? faktor yang mempengaruhi keputusan pembelian konsumen khususnya di Jakarta melalui situs c ? to ? c e ? commerce. Pengambilan keputusan pembelian dipengaruhi oleh beberapa faktor. Faktor-faktor tersebut adalah consumer trust, perceived risk, perceived benefit, dan intention of purchase. Lebih lanjut penelitian ini juga melihat faktor anteseden dari consumer trust dan perceived risk. Penelitian ini menggunakan Structural Equation Modelling (SEM), yang menemukan bahwa perceived benefit memiliki pengaruh yang kuat dalam pengambilan keputusan pembelian. Information quality, perceived privacy protection, perceived security protection, dan reputation berpengaruh terhadap kepercayaan konsumen. Sementara hanya perceived security protection yang ditemukan berpengaruh terhadap perceived risk.

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This study aimed to determine the factors that influence consumer purchase decisions, especially in Jakarta through the site c - to ? ce - commerce. Purchase decision is influenced by several factors. These factors are consumer trust, perceived risk, perceived benefits, and the intention of purchase. Furthermore, this study also look at factors antecedents of consumer trust and perceived risk. This study uses Structural Equation Modeling (SEM), which found that the perceived benefits has a strong influence in making purchasing decisions. Information quality, perceived privacy protection, perceived security protection, and reputation effect on consumer trust. While only perceived security protection found effect on perceived risk."