Hasil Pencarian  ::  Simpan CSV :: Kembali

"ABSTRAK Perkembangan era global dimana teknologi, sarana dan infrastruktur, hingga sistem informasi saat ini berkembang sangat pesat, dan telah merubah cara-cara tradisional yang biasa digunakan dalam melakukan pemasaran. Seiring dengan perkembangan teknologi hingga sistem informasi, kemudahan dalam mengakses suatu konten telah membawa konsumen kepada penggunaan media digital berbasis online. Dalam beberapa tahun terakhir, media sosial menjadi semakin populer sebagai alat bisnis dan komunikasi. Instagram merupakan salah satu jejaring sosial yang paling cepat perkembangannya sejak pertama kali diluncurkan, hal inilah yang membuat Instagram menjadi alat pemasaran yang efektif bagi perusahaan. Penelitian ini bertujuan untuk mengetahui attitude dan menganalisa faktor-faktor yang dapat mempengaruhi attitude pengguna Instagram terhadap aktivitas komunikasi pemasaran Instagram ads. Selain itu penelitian ini juga betujuan untuk mengetahui pengaruh attitude toward brand dan attitude toward the Instagram ads dapat mempengaruhi behavioral intention. Penelitian ini merupakan penelitian kuantitatif dengan desain cross sectional descriptive research. Berdasarkan hasil penelitian ini, diketahui bahwa baik brand attitude maupun attitude toward instagram ads sama-sama memiliki pengaruh positif yang signifikan antara keduanya, dan untuk brand attitude dan attitude toward instagram ads yang memiliki pengaruh positif yang signifikan terhadap behavioral intention. Dan untuk model 2, diketahui bahwa Ad Perception, Ad Credibility, Informativeness, Irritation, dan Mood memiliki pengaruh yang signifikan terhadap attitude toward the ads pada media sosial instagram.

---

ABSTRACT

The development of the global era where technology, facilities and infrastructure, to information systems is currently developing very rapidly, and has changed the traditional ways commonly used in marketing. Along with the development of technology to information systems, the ease of accessing a content has brought consumers to the use of online-based digital media. In recent years, social media has become increasingly popular as a business and communication tool. Instagram is one of the fastest growing social networks since it was first launched, this is what makes Instagram an effective marketing tool for the company. This study aimed to determine attitude and analyze the factors that can influence the attitude of Instagram users towards Instagram ads marketing communication activities. Moreover, this study also aimed to determine the effect of attitude towards the brand and attitude towards Instagram ads may affect behavioral intention. This is a quantitative research with cross sectional descriptive research design. Based on the results of this study, it is known that both brand attitudes as well as attitude towards Instagram ads have a significant positive effect between the two, and that brand attitude and attitude towards Instagram ads have a significant, positive effect on behavioral intention. And for model 2, it is known that Ad Perception, Ad Credibility, Information, Irritation, and Mood have a significant influence on attitude toward the ads on social media instagram"

"Peningkatan pengunaan media sosial untuk beriklan memunculkan pertanyaan aspek iklan apa saja yang penting dimiliki pada sebuah iklan sehingga dapat menarik perhatian konsumen. Tujuan dari penelitian ini adalah untuk mengetahui aspek dari paparan iklan pada media sosial yang sedang marak digunakan di Indonesia, Instagram, terhadap sikap perilaku dari konsumen terhadap iklan, merek, dan niat pembelian. Penelitian ini dilakukan secara kuantitatif dengan menggunakan survey yang disebarkan pada responden sampel dengan kuisioner yang dikelola sendiri. Data diolah menggunakan structural equation modelling SEM dengan LISREL 8.70. Penelitian ini dilakukan di Indonesia dan berfokus pada pengguna Instagram serta kampanye iklan media sosial yang beredar di Indonesia. Meskipun terdapat limitasi, penelitian ini dapat membantu pemasar untuk meningkatkan efektivitas iklan untuk mendapatkan ROI yang ingin dicapai dengan iklan yang memiliki daya tarik emosional, kreativitas, informasi, dan aspek hiburan sehingga dapat meningkatkan sikap positif konsumen terhadap iklan, merek, dan niat pembelian.

---

The continuous growth of social media usage for advertising has sparked questions about important aspects of advertisement which could attract the customers. The purpose of this paper is to understand which aspects of the advertising exposure in the widely use social media in Indonesia, Instagram, towards the behavioral attitudes of customers toward the advertising, brand, and purchase intention.

Quantitative research was conducted by a survey among a sample respondents via self administered structured questionnaires. Data was analyzed using Structural Equation Modelling SEM using LISREL 8.70.

This study was only conducted in Indonesia which focus on Instagram user and the advertising campaign runs in Indonesia. Despite this limitation, the findings on this study enable marketers to enhance the effectiveness of their advertising campaign to reach the targeted ROI by an advertising that has emotional appealss, creativity, information, entertainment aspects to increase customer positive attitude toward the advertising, attitude toward the brand and purchase intention."

"Perkembangan media sosial dimanfaatkan oleh pemilik brand maupun marketer menjadi channel untuk berkomunikasi dan berinteraksi dengan konsumen. Tidak sedikit perusahaan yang bekerjasama dengan influencer sebagai source of message untuk menawarkan produk atau brand. Namun pemilihan influencer yang tepat bukanlah hal yang mudah. Beberapa fenomena yang terjadi, pelaku usaha mendapatkan hasil yang kurang efektif dari penggunaan influencer marketing. Selain itu, dari literasi sebelumnya didapatkan bahwa kegagalan menemukan keseimbangan antara influencer dan brand dapat menghasilkan citra terbalik, yang menyebabkan kebingungan pelanggan dan sikap negatif terhadap brand. Penelitian dilakukan untuk menjawab fenomena dan permasalahan yang ada dengan mengidentifikasi faktor yang mempengaruhi attitude toward influencer di media sosial dan mencari tahu pengaruhnya terhadap brand attitude dan purchase intention. Penelitian ini merupakan pengembangan dari Theory of Planned Behavior dan elaborasi dari penelitian yang sudah ada sebelumnya dengan menggunakan Structure Equation Modelling (SEM). Hasil penelitian menunjukkan faktor-faktor yang dapat mempengaruhi attitude toward influencer diantaranya perceived credibility, trust, perceived expertise, perceived congruence, dan influencer-brand congruence. Selain itu, didapatkan bahwa attitude toward influencer berpengaruh positif terhadap brand attitude dan purchase intention. Secara praktis penelitian ini memberikan gambaran bagi pelaku usaha dan pemasar mengenai faktor-faktor yang mempengaruhi sikap konsumen Indonesia terhadap influencer sehingga dapat memilih influencer yang tepat dan memberikan dampak positif terhadap brand attitude dan purchase intention. Hal ini juga membantu pelaku usaha dan pemasar untuk memahami kontribusi influencer marketing terhadap brand attitude dan purchase intention.

---

The development of social media is used by brand owners and marketers as a channel to communicate and interact with consumers. Many companies have collaborated with influencers as a source of message to offer a product or brand. But choosing the right influencer is not an easy thing. Some phenomena that occur, business actors get less-effective results from the use of influencer marketing. In addition, from previous literature it was found that failure to find a balance between influencers and brands can result in a reversed image, which causes customer confusion and negative attitudes towards the brand. The research was conducted to answer existing phenomena and problems by identifying factors that influence attitudes toward influencers on social media and finding out their influence on brand attitudes and purchase intentions. This research is a development of the Theory of Planned Behavior and an elaboration of previous research using Structure Equation Modeling (SEM). The results of the study show that the factors that can influence attitudes toward influencers include perceived credibility, trust, perceived expertise, perceived congruence, and influencer-brand congruence. In addition, it was found that attitude toward influencers had a positive effect on brand attitude and purchase intention. Practically, this research provides an overview for business actors and marketers regarding the factors that influence Indonesian consumers' attitudes towards influencers so that they can choose the right influencer and have a positive impact on brand attitude and purchase intention. It also helps businesses and marketers to understand the contribution of influencer marketing to brand attitude and purchase intention."

"Penelitian ini dilakukan untuk memperdalam pemahaman saat ini tentang campaign di social media dengan menggunakan advertising model dari Ducoffe. Tujuan dari penelitian ini adalah untuk mengetahui faktor-faktor yang memengaruhi nilai campaign disocial media dan konsekuensinya pada sikap serta perilaku khalayak dalam konteks spesifik dari campaign UangKita di social media Kementerian Keuangan. Survei dilakukan pada sampel kuota 232 followers dari akun-akun social media yang dimiliki oleh Kementerian Keuangan. Kuesioner berbasis web digunakan untuk mengumpulkan data yang kemudian dianalisis menggunakan aplikasi SPSS. Temuan-temuan menunjukkan bahwa ada pengaruh yang signifikan yang positif dari informativeness, entertainment, credibility pada social media campaign value UangKita. Nilai positif ini akan mempengaruhi sikap khalayak terhadap social media campaign UangKita dan respons perilaku mereka. Reputasi Kementerian Keuangan juga dikonfirmasi menjadi moderator dalam pengaruh tersebut. Oleh sebab itu, Kementerian Keuangan harus fokus tidak hanya pada pengembangan yang kaya akan informasi dan kredibel, tetapi juga konten yang menghibur. Selanjutnya, seluruh akun harus secara sistematis diintegrasikan oleh Kementerian Keuangan dalam strategi komunikasi mereka karena mempengaruhi sikap dan perilaku followers sebagai sasaran komunikasi, terutama ketika Kementerain Keuangan dianggap memiliki reputasi yang baik.

---

This research was conducted to deepen the current understanding of campaigns on social media by using advertising models from Ducoffe. The purpose of this study was to determine the factors that influence the value of campaigns on social media and their consequences on consumer attitudes and behavior in the specific context of the #UangKita campaign on the Ministry of Finances social media. The survey was conducted on a quota sample of 232 Ministry of Finance social media accounts followers. Web-based questionnaires are used to collect data which is then analyzed using the SPSS application. 

The research found that there are significant positive effects of informativeness, entertainment, credibility on #UangKitas social media campaign value. This positive value will influence the attitude of the audience towards the UangKita campaign and their behavior response. The moderator effect of the companys reputation is also confirmed in that relation. The Ministry of Finance must focus not only on developing informativeness and credibility of campaigns, but also entertaining content. Furthermore, all social media accounts must be systematically integrated by the Ministry of Finance in their communication strategies because they influence the attitudes and behavior of followers as the target of communication, especially when the Finance Ministry is considered to have a good reputation."

"ABSTRAKPenelitian ini menganalisis hubungan social media engagement dan social media advertising engagement serta pengaruhnya terhadap advertising evaluation dan purchase intention. Mengacu pada pendekatan engagement experience framework, social media engagement dianalisis melalui experience dimensi yakni entertainment, negative emotion, pastime, stimulation, identification, practical use, social interaction, innovation/ trendsetter, topicality, dan empowerment. Social media advertising engagement dianalisis dengan experience dimensi entertainment, negative emotion, pastime, stimulation, identification, practical use, social interaction, dan topicality. Penelitian ini dilakukan dalam konteks Instagram dengan 407 responden yang termasuk kedalam pengguna aktif Instagram dan pernah melihat Instagram Ads sebagai objek penelitian. Data kemudian diolah menggunakan SEM (Structural Equation Model). Hasil penelitian menunjukkan bahwa social media engagement terbukti memiliki pengaruh terhadap social media advertising engagement, namun tidak terbukti memiliki pengaruh terhadap advertising evaluation. Sedangkan social media advertising engagement terbukti memiliki pengaruh terhadap advertising evaluation, selain itu advertising evaluation juga terbukti memiliki pengaruh terhadap purchase intention.

---

ABSTRACTThis study analyzes the relationship between social media engagement and the social media advertising engagement and their effect on advertising evaluation and purchase intentions. The experience engagement framework is referred, social media engagement is analyzed through the experience of the entertainment dimension, negative emotions, hobbies, stimulation, identification, practical use, social interaction, innovation/trendsetters, topics, and empowerment. Social media advertisement engagement is analyzed by experience dimensi entertainment, negative emotion, pastime, stimulation, identification, practical use, social interaction, dan topicality. This research was conducted in social media Instagram with 407 respondents those are active Instagram users and had seen Instagram Ads as research objects. The data is then processed using SEM (Structural Equation Model). The results showed that the social media engagement was proven to have an influence on the social media advertising engagement, but it was not proven to have an influence on the evaluation of advertisements. While the socialmedia advertising engagement has been proven to have an influence on advertising evaluations, besides that advertising evaluations have also been shown to have an influence on purchase intentions."

"The rapid growth of Social Media user in Indonesia has created a better chance for to advertise a brand that was previously on a general internet platform, into social media platforms. Social network is basically a two-way communication media, however it is not suitable if advertisement on social media only used as a one-way promotion tools. In this study, researcher use Instagram as the social media, knowing advertising feature on this platform offers more feature for users to engage compare to other social media. The findings indicate that users attitude toward the advertisement, which influenced by Informativeness, Irritation and Entertainment influence positively on users attitude toward the brand and users engagement behaviour. A total of 195 respondents who ever found an advertisement, and currently active using Instagram participated to fill out an online questionnaire and the data analyzed using SEM (Structural Equation Modeling).

---

Pesatnya pertumbuhan pengguna Media Sosial di Indonesia telah menciptakan peluang yang lebih baik untuk mengiklankan merek yang sebelumnya di platform internet umum, ke platform media sosial. Jejaring sosial pada dasarnya adalah media komunikasi dua arah, sehingga tidak cocok jika iklan di media sosial hanya digunakan sebagai alat promosi satu arah. Dalam studi ini, peneliti menggunakan Instagram sebagai media sosial, mengetahui fitur iklan pada platform ini menawarkan lebih banyak fitur bagi pengguna untuk terlibat dibandingkan dengan media sosial lainnya. Temuan menunjukkan bahwa sikap pengguna terhadap iklan, yang dipengaruhi oleh Informativeness, Irritation, dan Entertainment berpengaruh positif terhadap sikap pengguna terhadap perilaku keterlibatan merek dan pengguna. Sebanyak 195 responden yang pernah menemukan iklan, dan saat ini aktif menggunakan Instagram berpartisipasi untuk mengisi kuesioner online dan data dianalisis menggunakan SEM (Structural Equation Modeling).

"

"Kementerian pariwisata menggunakan media sosial instagram untuk mempromosikan destinasi pariwisata Indonesia. Namun, terdapat tantangan dalam memilih atau menciptakan konten media sosial untuk berhasil menarik perhatian konsumen, merangsang keterlibatan konsumen dengan konten tersebut, dan memotivasi perilaku eWOM mereka. Penelitian ini bertujuan untuk mengidentifikasi dan menguji faktor-faktor langsung dan tidak langsung yang memiliki pengaruh dengan nilai gambar media sosial destinasi pariwisata yang dapat memprediksi eWOM. Dengan menggunakan Stimulus-Organism-Response (S-O-R) sebagai kerangka utama, peneliti mengintegrasikan model Ducoffe dan Elaboration Likelihood Model (ELM) untuk mempelajari pengaruh nilai gambar destinasi media sosial (hiburan, informativitas, irritation, kredibilitas, personalisasi, dan insentif) terhadap nilai yang dirasakan oleh konsumen dan eWOM melalui consumer engagement dan consumer involvement. Menggunakan metode penelitian survei, peneliti mengumpulkan data dari 213 individu dan mengolah data berbasis PLS-SEM dan mendapatkan hasil bahwa hiburan, informativitas, kredibiltas, personalisasi berdampak pada persepsi nilai gambar destinasi wisata sementara irritation dan insentif tidak memiliki pengaruh. Penelitian juga menunjukan bahwa persepsi nilai gambar destinasi wisata di media sosial tanpa adanya mediasi consumer engagement dan consumer involvement tidak memiliki pengaruh yang signifikan terhadap eWOM.

---

The Ministry of Tourism uses Instagram as a social media platform to promote tourist destinations in Indonesia. However, there are challenges in selecting or creating social media content that effectively captures consumers' attention, stimulates consumer engagement with the content, and motivates their eWOM behavior. This research aims to identify and test direct and indirect factors that influence the perceived value of social media images of tourist destinations, predicting eWOM. Using the Stimulus-Organism-Response (S-O-R) framework as the primary structure, the researchers integrated Ducoffe's model and the Elaboration Likelihood Model (ELM) to examine the impact of the perceived value of social media destination images (entertainment, informativeness, irritation, credibility, personalization, and incentives) on consumer-perceived value and eWOM through consumer engagement and involvement. Employing a survey research method, the researchers collected data from 213 individuals and processed the data using the PLS-SEM approach. The results indicated that entertainment, informativeness, credibility, and personalization have an impact on the perceived value of tourism destination images, while irritation and incentives do not. The study also showed that the perceived value of tourism destination images on social media, without the mediation of consumer engagement and consumer involvement, does not have a significant influence on eWOM.

---

The Ministry of Tourism utilizes the Instagram social media platform to promote tourist destinations in Indonesia. However, there are challenges in selecting or creating social media content that successfully captures consumers' attention, stimulates consumer engagement with the content, and motivates their electronic Word-of-Mouth (eWOM) behavior. This research aims to identify and test direct and indirect factors influencing the perceived value of social media images of tourist destinations, which can predict eWOM. Using the Stimulus-Organism-Response (S-O-R) as the primary framework, researchers integrate the Ducoffe model and the Elaboration Likelihood Model (ELM) to examine the impact of the perceived value of social media destination images (entertainment, informativeness, irritation, credibility, personalization, and incentives) on consumer-perceived value and eWOM through consumer engagement and involvement. The research employs a conclusive descriptive research method with purposive sampling through online questionnaires with structured self-administered questions. The survey involves 213 respondents residing in Indonesia within the last year, following the Instagram social media account Pesona Indonesia, and having visited tourist destinations after seeing posted images on Pesona Indonesia Instagram from January 2020 to the time of the study. Using Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis, the researchers find that entertainment, informativeness, credibility, and personalization impact the perceived value of tourist destination images, while irritation and incentives do not have an effect. The study also indicates that the perceived value of tourist destination images on social media, without the mediation of consumer engagement and involvement, does not significantly influence eWOM."

"Fenomena social media fatigue adalah kecenderungan ?pengguna media sosial? untuk mundur dari penggunaan social media ketika mereka sudah kewalahan dengan terlalu banyak informasi yang ada. Dengan demikian, intensi komplain di social media sepertinya juga akan berkurang. Padahal, perilaku komplain merupakan kesempatan bagi perusahaan untuk memperbaiki kesalahan dan mempertahankan konsumennya. Untuk itu, penelitian ini menambahkan variabel service failure severity untuk menguji intensi komplain di social media tersebut.

Hasil penelitian menunjukkan bahwa social media fatigue yang dirasakan oleh seseorang akan berpengaruh terhadap intensi komplain di akun social media resmi perusahaan dengan tambahan variabel service failure severity.

---

The phenomenon of social media fatigue is defined as ?social media user? tendency to back away from social media usage when they become overwhelmed with too many information. Thus, complaint intentions on social media will likely be reduced. Whereas, complaint behavior is an opportunity for companies to correct errors and retain they customers. Therefore, this study added the service failure severity as a variable to test the complaint intention on company?s social media account.

Result showed that social media fatigue will affect complaint intentions on company?s official social media account if there are other factors, i.e. service failure severity."

"Menurut penelitian yang dilakukan oleh We Are Social bersama dengan HootSuite, YouTube adalah platform media sosial yang paling aktif digunakan oleh masyarakat Indonesia. Selain menjadi media untuk mempublikasikan hasil karya, YouTube juga dapat digunakan sebagai media dalam melakukan pemasaran berbagai macam produk. Orang yang melakukan pemasaran pada media digital seperti YouTube umumnya disebut influencer. Penelitian ini melihat peran perceived trust dalam memediasi pengaruh model social media influencer value (SMIV) yang terdapat pada influencer marketing terhadap sebuah produk, yang dalam konteks penelitan ini dikategorikan sebagai high involvement product. Pengaruh antara model SMIV yang terdiri dari advertising value dan source credibility terhadap brand awareness dan purchase intention dengan perceived trust sebagai variabel mediasi juga akan dibahas pada penelitian ini. Metode penelitian yang dilakukan adalah penelitian kuantitatif dengan melakukan proses survei dan data yang didapat akan dianalisis dengan metode Structural Equation Model (SEM).

---

According to a research conducted by We Are Social and HootSuite, YouTube is recently the most active social media platform used by Indonesian people. Apart from being a medium for publishing contents, YouTube can also be used as a medium in marketing for various kinds of products. People who do marketing on digital media usually called as an influencer. This research looks at the mediating role of perceived trust on mediating the impact of social media influencer value (SMIV) model in influencer marketing towards a product, which in the context of this research is categorized as high involvement product. The impact of the SMIV model which consists of advertising value and source credibility to brand awareness and intention to purchase, with perceived trust as a mediator will also be discussed in this research. The method used in this research is quantitative research by conducting survey process and the data obtained will be analyzed with Structural Equation Model (SEM) method."

"Perkembangan Internet dan perangkat telepon pintar secara langsung dapat mempengaruhi masyarakat dalam menggunakan media sosial. Peningkatan pengguna media sosial dapat dimanfaatkan oleh Usaha Mikro Kecil dan Menengah (UMKM). Instagram sebagai platform komplementer dari e-marketplace berpeluang besar dalam meningkatkan pendapatan UMKM. Pada kenyataannya, di Indonesia Instagram for Business belum secara efektif digunakan oleh UMKM. Penelitian ini membangun model adopsi Instagram for Business berdasarkan model Stimulus-Organism-Response (S-O-R) oleh UMKM. Metodologi penelitian menggunakan kuantitatif dan kualitatif (mixed methods), data kuantitatif dikumpulkan melalui kuesioner kepada UMKM dan pembelinya di Instagram. Data kualitatif diperoleh melalui wawancara dengan dengan beberapa UMKM. Model S-O-R digunakan pada penelitian sebelumnya mengenai impulse buying di Facebook. Pada penelitian ini model S-O-R dikembangkan untuk menganalisis response dari stimulus, berupa impulse buying, kepada UMKM dan pembelinya, yang dianggap sebagai organism. Data responden yang terkumpul diolah menggunakan SmartPLS 3. Hasil dari pengujian model S-O-R menunjukkan bahwa respon impulse buying dari sudut pandang UMKM hanya dipengaruhi oleh stimulus yang memiliki pengaruh positif secara langsung pada perceived usefulness yaitu product availability, ease of use, visual appeal dan advertisement content yang berdampak pada adopsi serta impulse buying. Apabila dari sudut pandang pembeli, keseluruhan stimulus tersebut memiliki pengaruh positif terhadap perceived usefulness dan perceived enjoyment yang mengestimasi respon perilaku impulsif dari pembeli.

---

The development of the Internet and smartphone devices can directly influence the public in using social media. Increased social media users can be utilized by Micro, Small and Medium Enterprises (MSMEs). Instagram as a complementary platform of e-marketplace has a great opportunity to increase MSME income. But in reality, MSMEs in Indonesia have not used Instagram for Business effectively. This study builds an Instagram for Business adoption model based on the Stimulus-Organism-Response (S-O-R) model by MSMEs. The research methodology uses quantitative and qualitative methods (mixed methods), quantitative data collected through questionnaires to MSMEs and buyers on Instagram. While qualitative data is obtained through interviews with several MSMEs. The S-O-R model was used in previous studies regarding impulse buying on Facebook. In this study the S-O-R model was developed to analyze responses from stimulus, in the form of impulse buying, to MSMEs and buyers, which are considered as organisms. The collected respondents' data were processed using SmartPLS 3. The results of the SOR model testing showed that the impulse buying response from the perspective of MSMEs was only influenced by stimuli that had a direct positive influence on perceived usefulness, namely product availability, ease of use, visual appeal and advertisement content have an impact on adoption and impulse buying. Whereas from the buyer's point of view, the overall stimulus has a positive influence on perceived usefulness and perceived enjoyment. Thus causing a response to impulsive behavior from buyers."