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"This book covers a very broad range of topics in marketing, communication, and tourism, focusing especially on new perspectives and technologies that promise to influence the future direction of marketing research and practice in a digital and innovational era. Among the areas covered are product and brand management, strategic marketing, B2B marketing and sales management, international marketing, business communication and advertising, digital and social marketing, tourism and hospitality marketing and management, destination branding and cultural management, and event marketing. The book comprises the proceedings of the International Conference on Strategic Innovative Marketing and Tourism (ICSIMAT) 2019, where researchers, academics, and government and industry practitioners from around the world came together to discuss best practices, the latest research, new paradigms, and advances in theory. It will be of interest to a wide audience, including members of the academic community, MSc and PhD students, and marketing and tourism professionals."

"Generation Z (Gen Z) is the demographic cohort also known as Post-Millennials, the iGeneration or the Homeland Generation. Referring to individuals born roughly between the mid-1990s and the early 2000s, they are our youngest consumers, students, colleagues, and voters. Understanding them is a key aspect. In the context of the hospitality and tourism, Gen Z-ers represent the future in human resources, and service production and consumption. This book focuses on the aspirations, expectations, preferences and behaviours related to individuals within this demographic. It critically discusses their dynamism in driving the tourism sector and offers insights into the roles that Gen Z will inhabit as visitors, guests, consumers, employees, and entrepreneurs. This book is a valuable resource for managers, scholars and students interested in acquiring concrete knowledge on how Gen Z will shape the marketing and management of tourism-related services. "

"Penelitian ini menganalisis destination branding pariwisata Indonesia di akun Instagram resmi yang dimiliki oleh Kementrian Pariwisata dan Ekonomi Kreatif (Kemenparekraf) yaitu @kemenparekraf.ri. Destination branding terdiri atas dua poin penting yaitu identifikasi dan diferensiasi. Dengan menggunakan analisis semiotik pemasaran terhadap program kerja 10 Bali Baru, studi ini melihat brand dari kacamata pemilik brand. Penelitian ini diharapkan dapat memberikan referensi terhadap studi brand yang kebanyakan berfokus pada konsumen sehingga membuat kita mengerti bagaimana pemilik brand menerjemahkan pesan yang ingin disampaikan ke follower melalui post (gambar/video) dan caption di Instagram sehingga menghasilkan pesan yang dimaksud. Temuan antara lain bahwa hanya tiga dari sepuluh post terpilih yang mendukung program kerja tersebut. Sisanya dinilai tidak menjalankan poin diferensiasi dengan baik karena tidak mengenalkan destinasi wisata sebagai bagian dari 10 Bali Baru. Dari tujuh post yang tersisa, walaupun tidak mengenalkan sebagai bagian dari program kerja, namun tetap memberikan awareness berupa menampilkan update dari program kerja yaitu berupa perkenalan destinasi wisata dan atraksi wisata baru yang ada di destinasi wisata utama. Hal ini membuat tujuan dari akun tersebut tidak tercapai dengan sempurna. Post terpilih dinilai tidak digunakan secara maksimal karena hanya berisi update program kerja dan kebijakan yang telah dilaksanakan namun tidak dibarengi dengan konsistensi terhadap destination branding yang ada.

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This is an analysis study of destination branding on Indonesia tourism at official Instagram account owned by the Ministry of Tourism and Creative Economy (Kemeparekraf) @kemenparekraf.ri. Destination branding comprises of two key points that are identification and differentiation. By using marketing semiotic analysis against 10 Bali Baru programs, to the study views the brand from brands owner perspective. This research expects to provide a reference for brand study which mostly focused on consumers, so it will make us understand how the brand owner translate the message that want to convey through post (image/video and caption) in Instagram so it will be understood. Findings show that only three out of ten selected posts support the program. The rest are viewed didnt follow the differentiation point well because these posts didnt introduce the destination as part of 10 Bali Baru. Despite the lacking in programs introduction, the seven posts still provide awareness through update of the program which are travel destination introduction and their main attraction. This matter suggests that the purpose of the account have not yet been achieved. The selected posts are viewed as underutilized because they are only filled with the policy and programs update that already been implemented, and not aligned with the remining destination branding consistency."

"The planning, design, management and marketing of experiences for tourism markets is a major challenge for tourism destinations and providers in a globalized and highly competitive market. This book bridges the gap in contemporary literature by carefully examining the management and marketing of tourism experiences. It has the following specific objectives: first to analyse the main issues and challenges related to tourism experience management and marketing; second, to present and discuss adequate analytical frameworks and tools; third to explore the adoption and implementation of approaches to managing and marketing experiences in various tourism contexts and industries; and finally to present and discuss case studies illustrating approaches adopted, methods implemented and best practices in addressing related issues. The book concludes by providing strategic management and marketing implications and recommendations for tourism businesses and destinations to enable them to successfully create, manage, market and evaluate tourism experiences. "

"Digital marketing merupakan bentuk saluran pemasaran yang efektif dan efisien serta dapat menjangkau langsung secara personal kepada masyarakat, hal ini merupakan peluang besar sekaligus tantangan bagi manajemen bagaimana menggunakan digital marketing sebagai alat yang dapat membantu manajemen dalam meningkatkan daya minat masyarakat terhadap produk RS Haji Jakarta. Design penelitian ini menggunakan cross sectional dengan pendekatan kuantitatif. Penyebaran kuesioner menggunakan google form melalui aplikasi whats app kepada masyarakat yang berdomisili di 6 kecamatan disekitar Rumah Sakit Haji Jakarta. Hasil analisis regresi logistic dengan variabel independen berupa konten, aksesibilitas, kepercayaan, customer engagement, karakteristik Individu didapatkan dua variabel yang memiliki signifikasi terhadap variabel dependen minat masyarakat terhadap produk RS Haji Jakarta yakni variabel konten sebesar 240 kali dan akesesibilitas sebesar 20 kali. Kesimpulan penelitian ini adalah Rumah Sakit Haji Jakarta sudah melakukan pemasaran digital sebagai bentuk saluran pemasaran rumah sakitnya namun perlu ditingkatkan kualitas kepercayaan dan customer engagement yang lebih interaktif baik pada situs website maupun media social official.

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Digital marketing is a form of marketing channels that are effective and efficient and can reach directly personally to the community, this is a great opportunity as well as a challenge for management how to use digital marketing as a tool that can help management increase people's interest in their products. This research design uses cross sectional with quantitative approach. The distribution of questionnaires using the Google form through the application whats app to people who live in 6 districts around Jakarta Hajj Hospital. The results of logistic regression analysis with independent variables in the form of content, accessibility, trust, customer engagement, Individual characteristics obtained two variables that have significance to the dependent variable of public interest in the product of the Jakarta Hajj Hospital namely content variable by 240 times and accessibility by 20 times. The conclusion of this research is that the Jakarta Hajj Hospital has conducted digital marketing as a form of hospital marketing channel, but it is necessary to improve the quality of trust and customer engagement that is more interactive both on the website and on official social media."