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Abstrak :
This research is based on the magnificent impact of celebrity endorser credibility in marketing communication. Nowadays many companies used celebrity endorser for introduce their product to the consumer. Advertiser for company are willing to pay a huge salaries to celebrities who are liked and respected by consumer and who will, it is hoped, favorably influence consumer attitudes and behavior toward the endorsed brands. Bakrie Telecom is one of the companies that used celebrity as an endorser. Researches used Esia as a case study because nowadays not only for consumer goods product who used celebrity but service telecommunication too. So we can see the effectiveness celebrity endorser credibility for this high technology. Company usually uses celebrity as the source of advertising message for any persuasive purposes. The aim of this research is to understand the celebrity roles when becoming endorser for the product he or she advertised, that is related to the brand attitudes. The effect of the celebrity beside to increase the company sales is to put in consumer mind. Even, as an individual maybe for telecommunication beside celebrity we will find out what service that we get if we used the product, but for this research is to proved that celebrity has influence respondent in brand attitudes. This researches is used theory according to Barbara A Lafferty (2002) is said that source credibility endorser does appear to have an effect on attitudes toward the advertisement, also suggest that it has a stronger effect on attitudes toward the brand. Ohanian (1990) celebrity endorser has source credibility such as expertise, trustworthiness, and attractiveness. Brian D Till (2000) the use of celebrity endorser with a product that is consistent with the endorser?s have a greater positive effect on brand attitudes. Three of them have the same for source that according to the celebrity endorser. This research used quantitative approach with survey method with questioners to the students in FISIP UI. Descriptive analysis is used for describe what the endorser answer with celebrity endorser as independent variable and brand attitudes as dependent variable. Multiple regression used to observed celebrity endorser impact to through brand attitudes. The result of this research indicates that celebrity endorser have an impact to brand attitudes. For which one of the credibility celebrity endorser (expertise, trustworthiness, attractiveness) are have impact to brand attitudes for Esia PT Bakrie Telecom on this researches are expertise and attractiveness. The independent variable in this research contribute 62% to brand attitudes. For residue 38% is influenced by the other factors. The suggestion to PT Bakrie Telecom is affectivity of celebrity endorser is the important thing for the marketing communication especially to make consumer have a brand attitudes to their product.

Abstrak :
Perkembangan dan pertumbuhan industri telekomunikasi di Indonesia dalam sepuluh tahun terakhir menunjukkan kecenderungan meningkat setiap tahunnya. Penelitian dilakukan untuk mengetahui pengaruh persepsi konsumen mengenai program TELKOMSELpoin terhadap loyalitas pelanggan. Penelitian ini menggunakan pendekatan kuantitatif dan metode survei untuk memperoleh data primer yang dilakukan melalui penyebaran kuesioner kepada 100 responden. Responden dari penelitian ini adalah pengguna kartu Telkomsel yang berada di wilayah DKI Jakarta. Penelitian ini menggunakan analisis regresi linier sederhana untuk mengolah data. Hasil penelitian membuktikan bahwa terdapat pengaruh antara persepsi konsumen mengenai program TELKOMSELpoin dengan loyalitas pelanggan. Penelitian ini diharapkan dapat memberikan masukan dan implikasi manajerial kepada PT Telekomunikasi Selular sebagai pemilik merek kartu simPATI, kartuAS, dan kartuHALO untuk melakukan strategi pemasaran yang berbeda dibandingkan dengan kompetitornya.

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The development and the growth of telecommunication industries in Indonesia within the last ten years is relatively increasing every year. The purpose of this research is to see the influence of customer perception of loyalty program on customer loyalty. This research used quantitative approach and survey method to obtain primary data. Primary data gathered use questioner to 100 respondent. The respondent of this research are the user of Telkomsel?s cellular card in DKI Jakarta. After data being collected, these were than analyzed using the simple linear regression. The result of this research shown that there is an influence between consumer perception and customer loyalty. This research aim to provide input and managerial implication to PT Telekomunikasi Selular as the owner oh simPATI, kartuAS, and kartuHALO brand, to do different marketing strategy comparing to its competitors.

Abstrak :
Today insurance industry has now developed and get much attention by the public in line with the necessity to protect themselves and their property. As one of good reputation insurance company PT.BNI Life Insurance in expanding its business unit by establish a syariah division, which offering present product that had a place at public?s heart, namely Blife Investlink Syariah a unitlink insurance product. A promotion is one of the most effective strategy to sell company?s products, such as sales representative which presenting company?s product directly to customer while sales volume is measurable. As Rossiter proposed, the promotion were designed to stimulates direct purchase and to encourage the sales to go up rapidly and faster compares to avoid promotion ways. Promotion commingle had been conducted by PT.BNI Life Insurance during period of July 2007 to May 2008 for their product of Blife Invest link Syariah includes printing advertising media, personal selling, sales promotions, publicity, and sponsorship. PT.BNI Life Insurance has spent more cost in taking promotion to its products and demonstrate any influence to sales volume, namely based on linear regression calculation and in-depth interview result has shown that more costly promotion to spent, thus more sales volume to be achieved. Promotion commingle has many influence to towards sales volume improvements. Based on the calculation by using the Pollii and Cook methods, life cycle product?s phase that achieved by Blife Investlink Syariah products are come in

Abstrak :
Tujuan utama penelitian ini adalah untuk meneliti pengaruh dari nilai yang dipersepsikan konsumen terhadap keinginan membeli. Dimensi yang digunakan adalah kualitas pelayanan, kualitas produk, nilai resiko yang dipersepsikan, kesenangan serta biaya waktu dan tenaga. Dengan menggarisbawahi pilihan kriteria dimensi tersebut diatas, maka diharapkan dapat meningkatkan pengertian kita akan bagaimana konsumen mengevaluasi jalur belanja. Metode penelitian yang digunakan adalah kuantitatif berdasarkan pada teori-teori untuk kemudian menjelaskan operasionalisasi konsep yang dibangun. Tipe penelitian yang digunakan adalah deskriptif, yang berhubungan dengan mengumpulkan data dan informasi untuk kemudian mendukung penelitian ini sehingga mencapai kesimpulan. Gramedia sebagai toko buku terbesar di Indoesia memainkan peranan penting dalam dunia bisnis perbukuan yang juga memberi sumbangsih nyata atas pengetahuan yang tak ternilai harganya untuk masyarakat Indonesia dalam meraihinformasi sebanyak mungkin untuk memenuhi kebutuhan pengetahuan yang kemudian dapat meningkatkan kualitas sumber daya manusia. Biar bagaimana pun, penelitian ini memiliki keterbatasan atas waktu, informan dan informasi yang tersedia. Analisis lebih lengkap diharapkan dapat dibangun dengna aspek-aspek dan pandangan lebih luas, serta waktu yang lebih panjang.

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The main purpose of this study was to explore the influence of perceived value on purchase intention. Dimensions used to measure the influence were service quality, product quality, perceived risk, enjoyment, time and effort cost. By explicating the above choice criteria, this research tried to increase our understanding of how consumers evaluate their shopping channel. Method of analysis was a quantitative analysis based with several theories to be then described into operational concept. Type of research used was descriptive, that related to data collection in gathering information to support the research. Gramedia as the largest book store in Indonesia have been playing a significant role in book business and as well give invaluable knowledge to Indonesian citizens in gaining information to fulfill the needs of every purpose in order to expanding their personal quality. However, this analysis needed further research, it had restriction with time limit of the informants and data available. A complete analysis might be needed with wider aspects and point of views and much longer time.

Abstrak :
Masyarakat dirasa sulit untuk menghindari bepergian ke mal karena telah menjadi bagian dari gaya hidup. Tak heran bila industri mal tumbuh subur dari tahun ke tahun. Agar tetap bertahan dalam industri ini, pengelola mal berlomba lomba untuk mendatangkan pengunjung. Penelitian ini bertujuan untuk memahami faktor apa yang menjadi pengaruh terhadap loyalitas. Variabel independen yang diujikan adalah mall awareness dan mall image. Mall image mempunyai 6 dimensi yaitu convenience, overall environment, general appearance, employees behavior, perceived product quality, and self congruity. Dependen variabel yang diujikan adalah mall loyalty. Penelitian ini menggunakan pendekatan kuantitatif dengan menyebar 100 kuesioner. Hasil dari penelitian ini menunjukkan bahwa mall awareness, convenience, overall environment dan self congruity mempengaruhi mall loyalty. Dengan demikian maka 3 demensi lainnya yaitu perceived product quality, employees behavior and general appearance tidak berpengaruh terhadap mall loyalty. ......Visiting mall has become a part of indonesian lifestyle. This business grows rapidly year by year. Thus, mall operators has to attract customers to their mall in order to make the mall exist. This research?s goal is try to understand the antecedents of mall loyalty. The independent variables tested are mall awareness and mall image while the dependent variable is mall loyalty. Mall image has 6 dimensions. Those are: convenience, overall environment, general appearance, employees behavior, perceived product quality, and self congruity. This research is using quantitative approach. 100 Questionaires were collected. As a result mall awareness affects mall loyalty while half of six dimensions from mall image, which is convenience, overall environment and self congruity also affecting mall loyalty. Thus the other half : perceived product quality, employees behavior and general appearance are not affecting mall loyalty.

Abstrak :
Skripsi ini membahas mengenai pengaruh customer perceived value terhadap loyalitas konsumen pada pelanggan IM3. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana customer perceived value mempengaruhi loyalitas konsumen, dan dari dimensi fungsional, sosial, serta emosional, dimensi mana yang paling mempengaruhi loyalitas konsumen pada pelanggan IM3. Penelitian ini menggunakan metode kuantitatif. Subjek penelitiannya adalah pelanggan IM3 yang pernah mengunjungi Galeri Indosat dan pernah menggunakan fasilitas internet IM3. Hasil dari penelitian ini adalah terdapat pengaruh dari customer perceived value terhadap loyalitas konsumen pada pelanggan IM3, namun tidak semua dimensi pada customer perceived value ikut mempengaruhi loyalitas. Dari ketiga dimensi yang ada, hanya dimensi atau nilai sosial yang berpengaruh signifikan terhadap loyalitas konsumen. Sedangkan, dua nilai lainnya yaitu nilai fungsional dan nilai emosional tidak berpengaruh secara signifikan terhadap loyalitas konsumen. ......This research examines the effect of customer perceived value to customer loyalty among IM3 customers. The purpose of this research is to know how customer perceived value affects consumer loyalty, and which amongst functional, social, and emotional value affect the consumer loyalty in IM3 customer the most. This research adopts quantitative method. The research subject is IM3 customer who has been to Galeri Indosat and has used the IM3 internet facility. The result of this research is customer perceived value affects the customer loyalty of IM3 customer, but not all factors of customer perceived value is significantly affecting the customer loyalty. Out of three factors, there is only social value that has significant effect to customer loyalty, whereas the other two factors, functional value and emotional value, doesn?t affect the customer loyalty significantly.

Abstrak :
Penelitian ini bertujuan untuk mengetahui pengaruh media marketing activity terhadap customer loyalty melalui variabel perantara (mediator) yang terdiri dari value equity, brand equity, dan relationship equity. Penelitian ini dilakukan terhadap nasabah produk Pegadaian Tabungan Emas PT Pegadaian (Persero) di wilayah DKI Jakarta dan Jawa Barat yang merupakan follower dan fans akun instagram PT Pegadaian (Persero), dan melakukan transaksi penambahan nominal pada Pegadaian Tabungan Emas dalam kurun waktu satu tahun terakhir. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei yang dilakukan terhadap 160 orang responden. Pengolahan data pada penelitian ini menggunakan analisis statistik deskriptif dan SEM-PLS. Hasil analisis data menunjukkan bahwa social media marketing activities berpengaruh positif terhadap value equity; social media marketing activities berpengaruh positif terhadap brand equity; social media marketing activities berpengaruh positif terhadap relationship equity; social media marketing activities tidak menunjukkan pengaruh secara langsung terhadap customer loyalty; social media marketing activities berpengaruh positif melalui value equity, brand equity, dan relationship equity terhadap customer loyalty; value equity berpengaruh positif terhadap customer loyalty; brand equity berpengaruh positif terhadap customer loyalty; dan relationship equity berpengaruh positif terhadap customer loyalty. Hasil penelitian menunjukkan bahwa suatu perusahaan dapat mengembangkan customer loyalty dengan memanfaatkan social media marketing, namun harus melalui upaya memberikan nilai produk itu sendiri, merek, dan hubungan yang baik dengan pelanggannya. Social media marketing activities yang baik membuat pelanggan dapat menilai produk, merek, dan hubungan lebih baik dibandingkan jika perusahaan tidak memiliki interaksi dengan pelanggannya melalui social media. ......This study aims to determine whether social media marketing activities have an influence on customer loyalty through the intermediary variables (mediator) consisting of value equity, brand equity and relationship equity. This research was conducted customers of Pegadaian Tabungan Emas on PT Pegadaian (Persero) in DKI Jakarta and West Java area, who are followers and fans of PT Pegadaian (Persero) instagram accounts @sahabatpegadaian, and made nominal addition transactions in Pegadaian Tabungan Emas within the last one year. This research uses a quantitative approach with a survey method which was conducted towards 160 respondents. Data processing in this study uses a descriptive statistical analysis and SEM-PLS. The results of data analysis show that social media marketing activities has a positive effect on value equity; social media marketing activities has a positive effect on brand equity; social media marketing activities has a positive effect on relationship equity; social media marketing activities do not show a direct influence on customer loyalty; social media marketing activities have a positive effect through value equity, brand equity, and relationship equity to customer loyalty; value equity has a positive effect on customer loyalty; and brand equity has a positive effect on customer loyalty, and relationship equity has a positive effect on customer loyalty. The findings reveal that a particular company may enhance customer loyalty by employing social media marketing, as if the company accomplishes equity on product, brand, and relationship well. Social media marketing activities delivers better customer’s perceptions and knowledge resulted the interactions with customers through social media marketing activities