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Abstrak :
ABSTRAK
Penelitian ini bertujuan untuk membuktikan pengaruh positif dan signifikan dari variabel karakteristik social commerce (s-commerce) yang terdiri dari reputation, size, information quality, transaction safety, communication, economic feasibility dan word of mouth referral terhadap trust, serta variabel trust terhadap trust performance yakni purchase intention dan word of mouth intention pada media sosial. Penelitian ini menggunakan desain penelitian eksploratif dan deskriptif yang dilakukan satu kali dalam satu periode. Responden penelitian ini diambil dengan metode survey dengan alat bantu kuesioner terhadap social media user dengan aktivitas online shop. Model penelitian dengan sembilan hipotesis diuji menggunakan Structural Equation Modelling (SEM). Hasil penelitian menunjukan bahwa reputation, economic feasibility dan transaction safety berpengaruh signifikan dan positif terhadap trust pada media sosial. size, communication dan information quality tidak memiliki pengaruh terhadap trust pada media sosial serta trust berpengaruh signifikan dan positif terhadap purchase intention dan word of mouth intention.

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ABSTRACT
The purpose of this study is to prove the impact and relation from characteristics of social commerce (s-commerce) which is consist of reputation, size, information quality, transaction safety, communication, economic feasibility and word of mouth referral toward trust, and also trust toward trust performance which is consist of purchase intention and word of mouth intention in social media environment. This research uses exploratory and descriptive design research conducted in one time period (cross sectional design). Respondents collected by survey with questionnaire tools who have account of social media. The nine-hypotheses research model in this research model study are tested with Structural Equation Modeling (SEM). The study states that the reputation, economic feasibility and transaction safety significant and positive impact on trust in social media. Size, communication and information quality have no effect on trust in social media, and then trust have a positive significant effect on purchase intention and word of mouth intention.

Abstrak :
Partisipasi konsumen merupakan bagian yang penting dalam proses pemasaran. Di era teknologi ini, internet yang tidak dapat lagi dipisahkan dalam kehidupan manusia modern memberi warna baru dalam perilaku konsumen di dunia maya sehingga topik tersebut semakin penting untuk dipelari. Komunitas virtual pun bermunculan, salah satunya dalam jenis social media seperti Twitter. Di Indonesia, Twitter digunakan masyarakat untuk berkomunikasi dan berbagi informasi dengan banyak orang. Perusahaan menggunakan Twitter sebagai media dalam melakukan promosi dan komunikasi kepada pelanggan. Namun masih banyak akun Twitter perusahaan yang pengelolaannya kurang efektif dalam menarik partisipasi konsumen mereka karena kurangnya pemahaman terhadap perilaku konsumen di komunitas virtual. Penelitian ini di desain untuk meneliti value perception terhadap social influence variable yang mengarah pada pengambilan keputusan dan partisipasi konsumen. Penelitian berdasarkan survei ini menggunakan kuesioner yang disebarkan secara online dan offline kepada pengguna Twitter yang merupakan follower dari akun produk di Indonesia. Hasil yang didapatkan mendukung model penelitian, dimana salah satunya adalah value perception berpengaruh besar terhadap group norms di dalam komunitas sehingga pengguna merasa lebih bersatu di dalamnya. Peneliti juga menyimpulkan temuan riset ini dalam implikasi manajerial dan saran penelitian ke depannya.

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Consumer participation is an important part of marketing process. In this technology era, internet is inseparable nowadays in modern human life that gives new meaning on consumer behavior in virtual world, consequently that topic became more important to be studied. Virtual communities then mushroomed, one of them, in social media type, is Twitter. In Indonesia, people use Twitter for communicating and sharing information with other users. Companies use it as the medium in promotion and communication with their consumers. However, many companies do not manage their Twitter account effectively to attract consumer participation (in this case, Twitter user who followed the company account)astheir lack of understanding of consumer behavior in virtual community. This study was designed to examine the influence of value perception to social influence variable that lead to create decision making and participation of consumers. This surveybased study used online and offline questionnaires to Twitter users who are followers of companies account in Indonesia. The results are supporting the study model, one of them is that value perception plays great role to form group norms in virtual community. Researcher also conclude with a consideration of study and managerial implications.

Abstrak :
Penelitian ini bertujuan untuk mengetahui variabel yang berpengaruh positif secara signifikan pada respon konsumen terhadap suatu iklan yang terdapat di suatu website dan mengambil studi kasus iklan Pizza Hut di website detik.com. Penelitian ini menggunakan desain penelitian eksploratif dan deskriptif yang dilakukan satu kali dalam satu periode (cross sectional design).Peneliti menggunakan sampel 198 orang yang pernah melihat iklan Pizza Hut pada bulan November 2012 dengan metode nonprobability sampling. Metode analisis data yang digunakan adalah uji reliabilitas, validitas, dan analisis regresi. IBM SPSS Statistics 15.0 digunakan sebagai alat bantu penelitian. Hasil penelitian ini menunjukkan bahwa adanya pengaruh positif yang signifikan antara cognitive response terhadap website attitude, cognitive response terhadap brand attitude, cognitive response terhadap purchase intention, website attitude terhadap brand attitude, dan brand attitude terhadap purchase intention. Selain itu, tidak terdapat pengaruh positif antara affective response terhadap website attitude, affective response terhadap brand attitude dan affective response terhadap purchase intention meskipun terdapat pengaruh yang signifikan. ...... This study aims to know positively variable influence significantly on consumer response against an advertising websites and take a case study advertising Pzza Hut at detik.com website. This research uses exploratory and descriptive design research conducted one time in one period (cross sectional design). Researcher uses sample of 198 people who have seen the advertising Pizza Hut at detik.com website in November 2012 using nonprobability sampling method. Data analysis methods used are frequency distribution, reliability test, validity test, and regression analysis. IBM SPSS Statistics 15.0 used as a research tools. The results of this study indicate that there is a significant positive influence between cognitive response to the website attitude, cognitive response to the brand attitude, cognitive response to purchase intention, website attitude to the brand attitude, and brand attitude to the purchase intention. Whereas, there was no positive influence of affective response to the website attitude, affective response to the brand attitude, and affective response to the purchase intention although there is a significant influence.

Abstrak :
ABSTRAK
Skripsi ini menganalisa tingkat penerimaan konsumen terhadap penggunaan electronic money sebagai kategori produk baru untuk alternatif alat transaksi uang tunai di Indonesia. Penelitian ini diadaptasi dari Technologi Acceptance Model (TAM). Penelitian ini bersifat kuantitatif deskriptif dan eksploratif. Dalam pengujian hipotesis digunakan regresi linear untuk mengevaluasi pengaruh hipotesis penelitian. Hasil penelitian ini mengungkapkan bahwa tingkat penerimaan konsumen terhadap e-Toll Card dipengaruhi oleh attitude towards use, intention to use, perceived compatibility, perceived security, perceived usefulness, perceived ease to use, subjective norm, dan individual mobility.

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ABSTRACT
This study analyzes consumer acceptance of electronic money which is consider as new product categories and alternative of payment tools in Indonesia. This study is based on Technology Acceptance Model (TAM) theory. This study is descriptive quantitative and exploratory quantitative research. Linear regression is used to test the hypothesis and evaluate the effect of hypothesis research. The result found that the consumer acceptance to e-Toll Card infulenced by the attitude towards use, intention to use, perceived compatibility, perceived security, perceived usefulness, perceived ease to use, subjective norm, dan individual mobility.

Abstrak :
Penelitian ini membahas mengenai pengaruh kesesuaian antara artis dengan konsumennya terhadap sikap konsumen pada iklan, merek produk dan pengaruhnya pada intensi pembelian konsumen. Penelitian ini menggunakan iklan fiktif dengan menggunakan dua artis, yaitu artis like (Agnes) dan artis dislike (Syahrini) dan dua produk (Smartphone dan Parfum). Sampel dalam penelitian ini adalah orang-orang yang tinggal di wilayah Jabodetabek yang berusia di atas 18 tahun. Hasil penelitian menunjukkan bahwa kesesuaian antara artis dengan konsumen mempengaruhi sikap konsumen terhadap iklan dan intensi pembelian konsumen, namun tidak pada sikap konsumen terhadap merek. Selain itu, hasil juga menunjukkan bahwa kesesuaian antara artis dengan produk dalam iklan mempengaruhi sikap konsumen terhadap iklan, merek, dan intensi pembelian dari konsumen. Hasil yang diperoleh pun menunjukkan pengaruh dari masing-masing variabel penelitian yang berbeda tergantung pada artis yang digunakan dalam iklan.

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The main focus of this study is the influence between celebrity-consumer congruence on attitude toward the ad, attitude toward the brand, and purchase intention. This study is using a fictions advertising using two different celebrities, like celebrity (Agnes) and dislike celebrity (Syahrini) and also products (Smartphone and Perfume). The sampel in this study is people lived in Jabodetabek area aged more than 18 years old. The result shows the congruence between celebrity and consumer influencing consumer's attitude toward the ad and purchase intention, but not consumer's attitude toward the brand. This study also shows the congruence between celebrity and the product influencing consumer's attitude toward the ad, attitude toward the brand, and purchase intention. The result in this study also shows that the influence between each variables will be different depending on the celebrity used (Agnes and Syahrini).

Abstrak :

Penelitian ini bertujuan untuk mengetahui pengaruh positif dan signifikan dari dimensi variabel intrinsic motives yang terdiri dari concern for others, self enhancement, dan social benefit, serta variable extrinsic motives terhadap e-wom participation, selanjutnya e-wom participation tersebut di mediasi dengan variabel personal identification dan social identification untuk mengetahui pengaruhnya terhadap e-loyalty. Penelitian ini menggunakan desain penelitian eksploratif dan deskriptif yang dilakukan satu kali dalam satu periode. Responden penelitian ini berjumlah 150 orang e-commerce user dengan aktivitas online shop terakhir adalah 6 bulan. Model penelitian dengan sembilan hipotesis diuji menggunakan Structural Equation Modelling (SEM). Hasil penelitian menyatakan bahwa intrinsic motives dan extrinsic motives berpengaruh signifikan dan positif terhadap e-wom participation pada e-commerce. E-wom participation memiliki pengaruh signifikan positif terhadap personal dan social identification. Personal site identification berpengaruh positif signifikan terhadap e-loyalty, dan social site identification tidak memiliki pengaruh terhadap e-loyalty pada e-commerce.

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ABSTRACT:
The purpose of this study is to identify the impact and relation from dimension of variable intrinsic motives which is consist of concern for others, self enhancement, and social benefit, also extrinsic motives variable toward e-wom participation, and then that e-wom participation on e-loyalty with intervening variable which is consist of personal site identification and social site identification. This research uses exploratory and descriptive design research conducted in one time period (cross sectional design). Respondents of this study are 150 people who have account of e-commerce and have been done last six month online shopping activity. The six-hypotheses research model in this study are tested with Structural Equation Modeling (SEM). The study states that the intrinsic motives and extrinsic motives significant and positive impact on e-wom participation in e-commerce. e-WOM participation have a positive significant effect on personal and social site identification, and then personal site identification have a positive significant effect on e-loyalty and social site identification have no significant effect on e-loyalty.

Abstrak :
Perkembangan teknologi digital telah mendorong peritel untuk beralih dari saluran ritel berupa gerai fisik menjadi gerai online. Namun demikian, core retail competencies tetap sama dan sebuah survei oleh Oxford Institude of Retail menunjukkan bahwa sebagian besar peritel masih menganggap gerai fisik sebagai saluran ritel terpenting. Ketika penelitian yang berkaitan dengan sikap dan intensi pembelian konsumen ritel sangat penting untuk memastikan profitabilitas dan pertumbuhan peritel ritel, di Indonesia, penelitian dengan topik ini masih sangat langka. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh 1 self-congruity, retailer awareness, retailer association, dan retailer perceived quality terhadap sikap konsumen terhadap peritel dan 2 sikap konsumen terhadap peritel terhadap intensi pembelian. Penelitian dilakukan di Indonesia, tepatnya di wilayah Jabodetabek, kepada 211 responden. Hasilnya menunjukkan bahwa self-congruity, retailer awareness, dan retailer association memiliki pengaruh positif yang signifikan terhadap sikap konsumen terhadap peritel. Hasil penelitian juga menunjukkan bahwa sikap konsumen terhadap peritel secara positif mempengaruhi intensi pembelian mereka. Berdasarkan hasil tersebut, peneliti merekomendasikan kepada peritel, terutama department store, untuk mengembangkan strategi pemasaran yang bertujuan menciptakan imej yang sesuai dengan imej diri konsumen self-congruity , meningkatkan kesadaran konsumen awareness , dan menawarkan atribut dan karakteristik retailer association yang digemari konsumen. ......Research related to retail consumers attitude and purchase intention is imperative to ensure retailers profitability and sustainable growth. In Indonesia, however, it remains a rare research subject. This study aims to determine the impact of 1 self congruity, retailer awareness, retailer association, and retailers perceived quality on consumers attitudes toward retailers and 2 consumers attitudes toward retailers on their purchase intention. The study was conducted in Indonesia, precisely in Jabodetabek area, to 211 respondents. The results show that self congruity, retailer awareness, and retailer association have significant positive impacts on consumers attitudes toward retailer. The results also indicated that consumers attitude toward retailers positively influences purchase intentions. Based on these results, researcher recommend retailers, especially department stores, to develop marketing strategies aimed at creating images that are congruent or in line with consumers self image self congruity , enhancing consumer awareness, and offering attributes and characteristics retailer association favored by consumers.

Abstrak :
ABSTRAK
Penelitian ini menganalisis apakah terdapat perbedaan smoking intent dan brand likeability pada remaja non-perokok apabila produk rokok menggunakan format plain packaging dibandingkan dengan format existing packaging serta kaitannya dengan variabel moderasi berupa brand familiarity dan jenis kelamin sex . Penelitian dilakukan menggunakan metode eksperimen. Analisis data dilakukan menggunakan hasil dari independent t-test serta general linear model. Hasil dari penelitian ini menunjukkan bahwa terdapat perbedaan yang signifikan antara penggunaan plain packaging dan existing packaging terhadap smoking intent dan brand likeability serta dimoderasi oleh brand familiarity. Namun, jenis kelamin ternyata tidak terbukti memoderasi hubungan antara format kemasan dengan smoking intend dan brand likeability.

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ABSTRACT
This research aims to analyze the difference between plain packaging and existing packaging toward smoking intent and brand likeability among young non smokers and moderating effects from brand familiarity and sex. This research conducted using experimental method. The data is analyzed by using independent sample t test and general linear model. Result shows that packaging format does make differences toward smoking intent and brand likeability, and this relationship was moderated by brand familiarity. In contrast, sex variable did not have any significant moderation effect toward packaging format and smoking intent and brand likeability.

Abstrak :
ABSTRAK
Fintech adalah suatu layanan jasa sebagai suatu inovasi teknologi di bidang keuangan yang juga perpaduan antara finance dan technology yang mana mengenalkan suatu produk dan layanan baru yang inovatif yang berbasis dari suatu perangkat lunak. Penelitian ini bertujuan untuk menguji apakah variabel pada Product-Related Perceived Usefulness, Perceived Ease of Use, Compatibility, Perceived Risk, Perceived Cost, Trialability, Additional Value , Personal-Related Factors Personal Inovatif dan Daya serap, Trust dan Daya Tarik. Alternatif berpengaruh positif terhadap Intention to adopt Fintech di bidang pembayaran. Metode penelitian menggunakan teknik analisis Structural Equation Modelling (SEM) dengan responden yang diteliti sebanyak 249 orang dengan menggunakan metode pengambilan sampel Non-Probability Sampling berupa convenience sampling dan snowball sampling. Hasil penelitian menunjukkan bahwa variabel Perceived Usefulness, Compatibility, Trialability, Absorptive Capacity, Trust berpengaruh positif terhadap Intenton to adopt. Namun, variabel Perceived Cost berpengaruh negatif dan perceived Ease of Use, Perceived Risk, Additional Value, dan Daya Tarik alternatif tidak berpengaruh terhadap minat untuk menggunakan program Fintech di bidang pembayaran.

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ABSTRACT
Fintech is a technological innovation service in finance which is also a combination of finance and technology which introduces an innovative new product and service based on a software. This study aims to examine whether the variables in Product Related Perceived Usefulness, Perceived Ease of Use, Compatibility, Perceived Risk, Perceived Cost, Trialability, Additional Value, Personal Related Factors, Trust and Attractiveness Alternative has positive effect on Intention to adopt Fintech in the field of payment services. The research method used Structural Equation Modeling SEM analysis technique with 249 respondents using Non Probability Sampling method in the form of convenience sampling and snowball sampling. The results showed that the variables Perceived Usefulness, Compatibility, Trialability, Absorptive Capacity, Trust have positive effect on Intenton to adopt. However, the Perceived Cost variable have negative effect and perceived Ease of Use, Perceived Risk, Additional Value, and Alternative Pull have no effect on interest to use Fintech program in the payment field.

Abstrak :
Penelitian ini meneliti dua dimensi dari sikap yang dapat mempengaruhi tanggapan terhadap iklan mobile, yaitu evaluasi berbasis teknologi dan evaluasi berbasis emosi. Penelitian ini juga meneliti kredibilitas yang dianggap memiliki pengaruh dalam menentukan sikap terhadap iklan mobile. Data hasil penelitian diolah menggunakan Structural Equation Modeling (SEM). Hasil penelitian menyatakan bahwa sikap terhadap iklan mobile memberikan pengaruh yang positif dan signifikan terhadap tanggapan pada iklan mobile, kemudian kredibilitas terbukti dapat memberikan pengaruh yang positif dan signifikan pada sikap terhadap iklan mobile. Namun, penerimaan teknologi mobile tidak memberikan pengaruh yang signifikan terhadap tanggapan pada iklan mobile. ...... This research examines the two dimensions of attitudes that may affect responses to mobile advertising, namely the technology-based evaluations and emotion-based evaluations. This research also examines credibility which considered to have an influence in determining attitudes toward mobile ads. The data were analyzed using Structural Equation Modeling (SEM). The results stated that attitudes toward mobile ads have a positive and significant effect on the response to mobile ads, then credibility proven to have a positive and significant effect on attitudes toward mobile ads. However, the acceptance of mobile technology don’t have a significant influence on response to mobile ads.