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"Brand loyalty, kesetiaan konsumen untuk membeli suatu produk atau merek secara terus menerus, merupakan salah satu faktor yang dapat meningkatkan laba perusahaan. Akan tetapi, saat ini konsumen mungkin memiliki pertimbangan lain sebelum melakukan pembelian dan memilih setia pada suatu produk dan merek. Penelitian sebelumnya menunjukkan consumer perceived ethicality mempengaruhi brand loyalty melalui brand affect. Penelitian ini bertujuan untuk menguji apakah brand affect dapat mempengaruhi hubungan antara consumer perceived ethicality dan brand loyalty pada konsumen lanjut usia. Penelitian ini melibatkan 331 orang lansia yang mengkonsumsi produk air kemasan bermerek AQUA dengan metode survei menggunakan kuesioner baik secara langsung ataupun online. Hasil analisa mediasi menggunakan teknik analisis regresi dengan PROCESS menunjukkan bahwa brand affect berperan sebagai mediator sebagian terhadap hubungan consumer perceived ethicality dan brand loyalty. Hal ini berarti, konsumen lansia cenderung melihat apakah suatu merek memiliki nilai etis daripada menggunakan afeksi mereka untuk tetap setia membeli produk air kemasan yang diteliti.

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Brand loyalty, consumers rsquo loyalty to buy a product or a brand continuously, is one factor to increase company rsquo s profits. However, consumers may have to do some evaluations before they decide to be loyal on a brand or a product. Previous research suggested that consumer perceived ethicality predicted brand loyalty through brand affect. The aim of this study is to examine if brand affect influence the relationship between consumer perceived ethicality and brand loyalty on older adult consumers. There were 331 older adult consumers of AQUA who participated in this study by filling in a paper based or online set of questionnaires. Mediation analysis result using PROCESS macro suggested that brand affect only partially influenced the relationship between consumer perceived ethicality and brand loyalty. It can be concluded that older adult consumers rsquo were more likely seeing brand rsquo s ethicality instead of using their affection to keep loyal towards a brand studied."

"ABSTRAKDalam ilmu perilaku konsumen, hal-hal yang dapat meningkatkan brand loyalty adalah brand affect, kepuasan konsumen, dan disconfirmation. Penelitian ini bertujuan untuk mengetahui apakah konsumen lanjut usia di Indonesia lebih menggunakan afeksi atau kognisinya dalam meningkatkan brand loyalty apabila kepuasan mereka juga turut diperhatikan. Responden penelitian ini adalah lansia Indonesia N= 344 yang mengisi self-report kuesioner. Hasil penelitian menunjukkan bahwa kepuasan konsumen merupakan mediator dalam hubungan brand affect terhadap brand loyalty. Namun demikian, disconfirmation tidak terbukti memengaruhi atau meningkatkan kesetiaan konsumen lansia. Dapat disimpulkan bahwa faktor afeksi pada konsumen lansia lebih berperan daripada faktor kognisi dalam mempengaruhi kesetian mereka menggunakan produk. Oleh karena itu, pemasar perlu mendesain produk yang tepat untuk memenuhi kebutuhan konsumen lansia sehingga mereka puas dan setia dalam menggunakan produk.

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ABSTRACTIn consumer behaviour science, it is argued that brand affect, consumer satisfaction, and disconfirmation influence brand loyalty. This study aims to investigate whether brand affect predict brand loyalty in older adult consumers if the relationship is mediated by consumer satisfaction and moderated by disconfirmation. Therefore, we would like to know if older adult consumers are likely to use their affect or their cognitive to be loyal to a brand if their satisfaction is also measured. There were 344 older adult consumers participated in this study by filling in self report questionnaires. The results showed that consumer satisfaction increased the relationship between brand affect and brand loyalty on older adult consumers. However, disconfirmation did not influence that relationship. It can be concluded that older adult consumers were more likely to use their affection than their cognition to be loyal to a brand. Therefor, marketers should design better produk that suit with older consumers so they can satisfy and loyal to the product."

"Tujuan penelitian ini adalah untuk mengetahui apakah brand experience dapat memprediksi brand loyalty melalui brand trust pada konsumen lansia. Penelitian ini merupakan penelitian cross sectional yang melibatkan 390 konsumen lansia yang mengisi kuesioner. Hasil analisis mediasi menunjukkan bahwa brand experience secara signifikan memprediksi brand loyalty, baik tanpa maupun melalui peran brand trust partial mediation . Dengan demikian dapat disimpulkan bahwa brand trust berperan secara sigifikan dalam memprediksi hubungan antara brand experience terhadap brand loyalty. Hal ini berarti konsumen lansia lebih menganggap pengalaman menggunakan produk dapat meningkatkan loyalitas mereka terhadap produk tersebut.

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The aim of this study is to examine if brand experience could predicted older adult consumers rsquo loyalty towards a brand through brand trust. This cross sectional study involved 390 older adult consumers of a mineral water who filled in a set of self report questionnaire. Mediation analysis suggested that brand experience was significantly predicting brand loyalty, either directly or indirectly, suggesting partial mediation. This result then implied that experience using a brand was enough to keep older adult consumers rsquo loyalty on that brand."

"Tesis ini menganalisa pengaruh customer perceived value, brand trust, dan brand affect terbadap brand loyalty. Studi ini adalah riset kuantitatifyang menggunakan data primer melalui kuesioner yang disebarkan ke pengguna telepon genggrnn di Jakarta. Desain riset ini adalab riset desktiptif yang menggunakan metode analisa regresi sederbana. Hasil penelitian ini menunjukkan babwa teradapat hubungan yang positif dan signifikan antara customer perceived value, brand trust, dan brand affect dalam membangun brand loyalty.

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This thesis analyzed the effect of customer perceived value, brand trust, brand affect to build brand loyalty. This research is a quantitative research which uses primary data through questionaire from mobile phone users in Jakarta. The design of this research is a descriptive research which use simple regression method. The results of this research show that there is a positive and significant relationship between customer perceived value, brand trust, and brand affect to build brand loyalty.

"

"Penelitian ini bertujuan untuk mengetahui pengaruh Brand authenticity terhadap Brand trust serta peran Brand trust sebagai mediator dalam membangun Brand Affect dan Brand loyalty pada konsumen brand HMNS di Jabodetabek. Penelitian ini didasarkan pada pemahaman bahwa brand authenticity memiliki peran penting dalam membangun hubungan yang kuat antara brand dengan konsumen. Metode penelitian yang digunakan adalah survei dengan menggunakan kuesioner yang diberikan kepada responden yang merupakan konsumen brand HMNS di Jabodetabek. Pengambilan sampel dilakukan secara purposive dengan mengedepankan kriteria usia minimal 18 tahun dan pengalaman konsumsi terhadap brand HMNS. Total sampel yang terkumpul adalah 149 responden. Hipotesis di uji dengan menggunakan metode Structural Equation Modelling (SEM). Hasil penelitian menunjukkan bahwa Brand authenticity memiliki pengaruh yang signifikan terhadap Brand trust. Kemudian, Brand trust berpengaruh signifikan terhadap Brand Affect dan Brand loyalty.

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The purpose of this research is to cognize the influence of brand authenticity on Brand trust and the mediating role of Brand trust in building brand affect and brand loyalty among HMNS brand consumers in Jabodetabek. This study is based on the understanding that brand authenticity plays a crucial role in establishing a strong relationship between the brand and consumers. A survey method was employed, utilizing questionnaires distributed to HMNS brand consumers in Jabodetabek. The sampling was conducted purposively, with a minimum age requirement of 18 years and experience in consuming the HMNS brand. A total of 149 respondents participated in the study. The hypotheses were tested using Struktural Equation Modeling (SEM).The findings of the study indicate that brand authenticity has a significant influence on brand trust. Additionally, brand trust significantly affects both brand affect and brand loyalty. Furthermore, brand authenticity indirectly affects loyalty through brand trust. These results highlight the importance of brand authenticity in building a strong relationship with consumers. The findings have practical implications for brand communication and marketing strategies, emphasizing the need for brands to emphasize authenticity."

"Penelitian ini dilakukan dengan tujuan untuk menguji pengaruh Customer Perceived Ethicality nasabah Bank Central Asia terhadap Brand Equity, Brand Affect dan Brand Image serta pengaruh mediasi Brand Affect dan Brand Image terhadap Brand Equity. Penelitian ini telah dilaksanakan dengan mengambil sampel yang merupakan nasabah retail bank konvensional BCA dan bank digital blu by BCA, berusia 17 - 40 tahun dan merupakan nasabah aktif dari kedua bank tersebut selama minimal 6 bulan terakhir. Pengambilan sampel dilakukan dengan menyebarkan kuesioner dalam bentuk Google Forms yang disebarkan secara online melalui platform media sosial. Penelitian ini berhasil mengumpulkan 243 responden. Seluruh data yang telah dikumpulkan diolah menggunakan metode Partial Least Squares – Structural Equation Modelling (PLSSEM). Hasil dari pengolahan data penelitian menunjukan bahwa Customer Perceived Ethicality memiliki pengaruh yang signifikan terhadap Brand Image dan Brand Affect. Peran mediasi Brand Image juga menunjukan pengaruh positif antara Customer Perceived Ethicality dengan Brand Equity. Namun, ditemukan sebuah data yang menunjukan bahwa Customer Perceived Ethicality dan Brand Affect tidak memiliki pengaruh positif secara langsung maupun mediasi terhadap Brand Equity.

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This research was conducted to examine the effect of Bank Central Asia's Customer Perceived Ethicality towards Brand Equity, Brand Affect and Brand Image as well as the mediating effect of Brand Affect and Brand Image on Brand Equity. This research was conducted by taking samples which are the retail customers of conventional bank BCA and blu by BCA, aged 17-40 years and have been active customers of both banks for at least the last 6 months. Sampling was carried out by distributing questionnaires in Google Forms which were distributed online through social media platforms. This research managed to collect 243 respondents. All data that has been collected is processed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method. The results of research data processing show that Customer Perceived Ethicality has a significant connection to Brand Image and Brand Affect. The mediation role of Brand Image also shows a positive relationship between Customer Perceived Ethicality and Brand Equity. However, another data was found showing that Customer Perceived Ethicality and Brand Affect did not have a direct positive influence or mediation on Brand Equity."

"Media sosial yang digunakan secara masif dewasa ini membuat brand saling bersaing untuk membuat akun media sosial resminya sebagai sarana untuk mempromosikan produk/layanannya secara daring. Brand yang menggunakan media sosial memiliki potensi lebih tinggi untuk meningkatkan loyalitas para konsumennya. Di sisi lain, penggunaan media sosial oleh seorang individu memberikan berbagai macam kepuasan yang didefinisikan dalam teori Uses & Gratification (U&G). Penelitian ini bertujuan untuk mengetahui faktor-faktor U&G yang mempengaruhi tingkat loyalitas konsumen terhadap brand yang akun media sosialnya mereka ikuti. Teori Uses and Gratification (U&G) sebagai salah satu teori motivasi serta konsep parasocial relationship digunakan pada penelitian ini untuk merepresentasikan hubungan faktor-faktor gratifikasi yang didapatkan dari penggunaan media sosial untuk mengikuti akun media sosial brand terhadap loyalitas pengguna. Penelitian diawali dengan wawancara untuk mendapatkan data kualitatif yang akan digunakan sebagai dasar perumusan model, khususnya dalam menentukan faktor gratifikasi yang didapatkan dari mengikuti akun media sosial brand. Kemudian, penelitian menggunakan 309 data responden untuk analisis kuantitatif dengan metode PLS-SEM. Wawancara konfirmatif juga dilakukan di akhir proses penelitian untuk mendukung hasil penelitian. Hasil penelitian ini menunjukkan bahwa entertainment, economic benefits, learning benefits, dan brand interaction berpengaruh terhadap parasocial relationship. Selain itu information seeking, entertainment, economic benefits, dan brand interaction berpengaruh terhadap brand engagement. Parasocial relationship berpengaruh terhadap brand engagement dan brand loyalty, serta brand engagement berpengaruh terhadap brand loyalty. Penelitian ini diharapkan dapat membantu brand untuk dapat mencari tahu faktor yang membuat konsumen mengikuti media sosialnya dan cara untuk meningkatkan loyalitas dari konsumen terhadap brand.

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The massive use of social media today makes brands compete to create their official social media accounts as a means to promote their products/services online. Brands that use social media have a higher potential to increase their customer brand loyalty. On the other hand, the use of social media provides various kinds of gratification defined in the Uses & Gratification (U&G) theory. This study aims to determine the U&G factors that influence consumer brand loyalty to brands whose social media accounts they follow. Uses and Gratification (U&G) theory as one of the motivational theories and the concept of parasocial relationship are applied in this study to represent the relation of gratification factors gained from the use of social media to follow brand social media accounts on user loyalty. The research begins with interviews to get qualitative data that will be adopted as the basis for formulating the model, notably in determining the gratification factor obtained from following the brand’s social media accounts. Then, the study used 309 respondent data for quantitative analysis using the PLS-SEM method. Researchers also conducted confirmative interviews at the end of the research process to support the research results. The findings of this study show that entertainment, economic benefits, learning benefits, and brand interaction affect the parasocial relationship. Other than that, information seeking, entertainment, economic benefits, and brand interaction affect brand engagement. Parasocial relationship affects brand engagement and brand loyalty, also brand engagement affects brand loyalty. This study is expected to help the brand find out which factors make consumers follow their social media and find out how to increase brand loyalty."

"ABSTRAKPenelitian ini ingin melihat pengaruh perceived brand value terhadap brand loyalty yang dimediasi oleh brand trust dan brand affect pada dua kategori brand yaitu sustainable brand dan conventional brand pada produk kosmetik dan skin care. Penelitian ini juga menggunakan sustainability knowledge dan fashion consciousness sebagai variabel moderasi. Penelitian ini dilakukan dengan menyebarkan kuesioner dan memperoleh sebanyak 232 responden. Hasil penelitian menunjukkan bahwa perceived brand value berpengaruh terhadap brand trust dan brand affect pada kedua kategori brand. Brand trust dan brand affect berpengaruh terhadap brand loyalty pada kedua kategori brand. Moderasi sustainability knowledge tidak memperkuat pengaruh positif perceived brand value terhadap brand trust dan brand affect pada sustainable brand. Moderasi fashion consciousness juga tidak memperkuat pengaruh positif perceived brand value terhadap brand trust dan brand affect pada conventional brand.

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ABSTRACTThis study discusses the influence of perceived brand value on brand loyalty mediated by brand trust and brand affect on two brand categories which are sustainable brand and conventional brand. This study also discusses the moderating effect of sustainability knowledge and fashion consciousness on the relationship between perceived brand value on brand trust and brand affect. The data was collected through online questionnaire with the sample of 232 respondents. The result shows that there is a positive influence of perceived brand value on brand trust and brand affect on both brand categories. Brand trust and brand affect have positive influence on brand loyalty on both brand categories. Sustainability knowledge as a moderating variable does not enhance the relationship between perceived brand value on brand trust and brand affect for sustainable brand category. Fashion consciousness as a moderating variable also does not enhance the relationship between perceived brand value on brand trust and brand affect for conventional brand category."

"Media sosial yang digunakan secara masif dewasa ini membuat brand saling bersaing untuk membuat akun media sosial resminya sebagai sarana untuk mempromosikan produk/layanannya secara daring. Brand yang menggunakan media sosial memiliki potensi lebih tinggi untuk meningkatkan loyalitas para konsumennya. Di sisi lain, penggunaan media sosial oleh seorang individu memberikan berbagai macam kepuasan yang didefinisikan dalam teori Uses & Gratification (U&G). Penelitian ini bertujuan untuk mengetahui faktor-faktor U&G yang mempengaruhi tingkat loyalitas konsumen terhadap brand yang akun media sosialnya mereka ikuti. Teori Uses and Gratification (U&G) sebagai salah satu teori motivasi serta konsep parasocial relationship digunakan pada penelitian ini untuk merepresentasikan hubungan faktor-faktor gratifikasi yang didapatkan dari penggunaan media sosial untuk mengikuti akun media sosial brand terhadap loyalitas pengguna. Penelitian diawali dengan wawancara untuk mendapatkan data kualitatif yang akan digunakan sebagai dasar perumusan model, khususnya dalam menentukan faktor gratifikasi yang didapatkan dari mengikuti akun media sosial brand. Kemudian, penelitian menggunakan 309 data responden untuk analisis kuantitatif dengan metode PLS-SEM. Wawancara konfirmatif juga dilakukan di akhir proses penelitian untuk mendukung hasil penelitian. Hasil penelitian ini menunjukkan bahwa entertainment, economic benefits, learning benefits, dan brand interaction berpengaruh terhadap parasocial relationship. Selain itu information seeking, entertainment, economic benefits, dan brand interaction berpengaruh terhadap brand engagement. Parasocial relationship berpengaruh terhadap brand engagement dan brand loyalty, serta brand engagement berpengaruh terhadap brand loyalty. Penelitian ini diharapkan dapat membantu brand untuk dapat mencari tahu faktor yang membuat konsumen mengikuti media sosialnya dan cara untuk meningkatkan loyalitas dari konsumen terhadap brand.

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The massive use of social media today makes brands compete to create their official social media accounts as a means to promote their products/services online. Brands that use social media have a higher potential to increase their customer brand loyalty. On the other hand, the use of social media provides various kinds of gratification defined in the Uses & Gratification (U&G) theory. This study aims to determine the U&G factors that influence consumer brand loyalty to brands whose social media accounts they follow. Uses and Gratification (U&G) theory as one of the motivational theories and the concept of parasocial relationship are applied in this study to represent the relation of gratification factors gained from the use of social media to follow brand social media accounts on user loyalty. The research begins with interviews to get qualitative data that will be adopted as the basis for formulating the model, notably in determining the gratification factor obtained from following the brand’s social media accounts. Then, the study used 309 respondent data for quantitative analysis using the PLS-SEM method. Researchers also conducted confirmative interviews at the end of the research process to support the research results. The findings of this study show that entertainment, economic benefits, learning benefits, and brand interaction affect the parasocial relationship. Other than that, information seeking, entertainment, economic benefits, and brand interaction affect brand engagement. Parasocial relationship affects brand engagement and brand loyalty, also brand engagement affects brand loyalty. This study is expected to help the brand find out which factors make consumers follow their social media and find out how to increase brand loyalty."

"Skripsi ini membahas tentang pengaruh berbagai macam faktor brand loyalty yang terdiri dari brand name, store environment, service quality, product quality, promotion, dan style, terhadap brand loyalty konsumen sepatu olahraga di Indonesia, dan juga bagaimana pengaruh tersebut bagi kategori konsumen brand switchers dan hardcore loyal. Penelitian ini bersifat kuantitatif. Hasil penelitian menyimpulkan bahwa adanya pengaruh dari brand name, store environment, product quality, dan promotion, dimana faktor brand name dan promotion memiliki pengaruh tertinggi dibandingkan faktor lainnya.

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This study discusses the influence of various brand loyalty factors consisting of brand name, store environment, service quality, product quality, promotion, and style, to the brand loyalty of sports shoes consumers in Indonesia, and also for brand switchers and hardcore loyal consumer category. This research is quantitative. The results concluded that brand name, store environment, product quality, and promotion have influence on consumer’s brand loyalty, where brand name and promotion have the highest influence than other factors.

"