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Penelitian ini menjelaskan terkait bagaimana sebuah merek menjadi pilihan bagi konsumennya diantara banyaknya merek lainnya yang dijelaskan melalui konsep preferensi merek. Preferensi merek dapat dipengaruhi dari berbagai faktor lainnya dari sebuah merek seperti asosiasi merek, pengalaman merek, dan kepribadian merek. Penelitian ini difokuskan dengan menguji sebuah merek dengan kategori produk keterlibatan rendah sebagai objek penelitian. Adapun produk keterlibatan rendah yang diuji dalam penelitian ini adalah minuman kopi dari sebuah merek kopi lokal, yaitu Kopi Kenangan. Pengumpulan data pada penelitian ini dilakukan dengan melakukan survei online kepada konsumen Kopi Kenangan sebanyak 175 orang. Hasil penelitian menunjukkan bahwa asosiasi merek, pengalaman merek, dan kepribadian merek berpengaruh secara signifikan terhadap preferensi merek pada produk keterlibatan rendah (dalam hal ini produk Kopi Kenangan)  sebesar 49,8% dan sisanya sebesar 50,2% dijelaskan oleh faktor lain diluar yang diuji dalam penelitian ini.

 

 

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This study explains how a brand is a choice for consumers among the many other brands that are explained through the concept of brand preference. Brand preference can be influenced by various other factors of a brand such as brand association, brand experience, and brand personality. This research is focused on a brand with a low involvement product category as the object of research. The low involvement product  in this study is a coffee drink from a local coffee brand, namely Kopi Kenangan. The data collection in this study was conducted by conducting an online survey to 175 consumers of Kopi Kenangan. The results showed that brand association, brand experience, and brand personality significantly influence to brand preference on low involvement products (in this case Kopi Kenangan product) by 49.8% and the remaining 50.2% is explained by other factors outside of this research.

 

 

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"ABSTRAKMakalah ini memperluas efek dari Iklan Komparatif terhadap Merek Mobil Mewah. Penelitian sebelumnya telah menunjukkan bahwa iklan komparatif untuk merek baru menghasilkan niat beli yang lebih baik daripada iklan non-komparatif ketika keterlibatan tinggi diaktifkan dan sumber kredibilitas yang lebih tinggi ditanamkan dalam iklan. Penelitian ini memberikan kesimpulan konklusif di mana iklan komparatif menambah efek persuasif dari iklan untuk mobil mewah. Setelah studi literatur dilakukan, kuesioner dibagikan kepada 200 responden yang akrab dengan Merek Mobil Mewah, data dianalisis dengan menggunakan Metode Multiple Regression dan ANOVA menggunakan SPSS. Hasil penelitian menunjukkan bahwa Attack Advertising dan Direct Comparative Advertising memberikan dampak positif terhadap Attitude towards the Ad dan Attitude towards the Brand dari yang mensponsori iklan tersebut yang kemudian berdampak positif terhadap Citra Merek namun tidak demikian terhadap Indirect Comparative Advertising. Yang menarik, penelitian ini juga menemukan pengaruh terbalik terhadap Merek pesaing. Penelitian di atas terbatas pada persepsi merek mobil mewah yang merupakan pembelanjaan terbesar nomor 3 untuk produk mewah. Peneliti menyarankan untuk juga mempelajari efek pada produk lain seperti produk retail, perhotelan, dan pariwisata mewah.

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ABSTRACTThis paper extends the effect of Comparative Advertising towards Luxury Cars Brands. Previous studies have indicated that comparative advertising for a new brand resulted in a better chance of purchase intentions than non comparative advertising when intense involvement is activated and a source of higher credibility are insterted in the advertisement. This research attempts to provide readers with conclusive results where comparative advertising augments the persuasive effect of the advertising for luxury cars. Once a extensive literature study has been done, questionaires were distributed to 200 respondents who are familiar with Luxury Car Brand, data were than analyzed using Multiple Regression Method and ANOVA using SPSS. Result of the study indicates that Attack Advertising and Direct Comparative Advertising has a positive impact towards Attitude towards the Ad and Brand Attitude of the Sponsoring Brand which is then carried towards a positive result in the Brand Image but not so in Indirect Comparative Advertising. Interestingly enough, the study also found a reversed affect towards the competitor rsquo s Brand. The above research are limited into the perception of luxury car brand which sits on number 3 of most spending on luxury products. It is recommended to also study the effect on other products such as Personal Goods and Luxury Hospitality. "

"ABSTRAKTesis ini bertujuan untuk membahas pengaruh brand name, product involvement, dan consumer ethnocentrism terhadap purchase intention. Penelitian ini menggunakan penelitian eksperimen dengan factorial design 2 (brand name: local vs foreign name) x2 (product involvement: low vs high involvement) x2 (consumer ethnocentrism: low vs high ethnocentrism). Hasil penelitian menunjukan bahwa foreign name memiliki purchase intention yang lebih tinggi dibandingkan dengan local name. Hasil yang sama terjadi ketika foreign name dikombinasikan dengan low-involvement product, sedangkan pada high-involvement product, tidak terdapat perbedaan purchase intention antara penggunaan foreign name dan local name. Ketika foreign name dikombinasikan dengan low ethnocentrism pengaruh foreign name terhadap purchase intention lebih tinggi dibandingkan dengan local name, sedangkan pada konsumen dengan high ethnocentrism, pengaruh local name terhadap purchase intention tidak memiliki perbedaan dengan foreign name. Penelitian ini juga menunjukkan bahwa pada kondisi low involvement dan low ethnocentrism, foreign name memiliki purchase intention yang lebih tinggi dibandingkan dengan local name, sedangkan pada kondisi high involvement dan high ethnocentrism, local name memiliki purchase intention yang lebih tinggi dibandingkan dengan foreign name. Hasil penelitian bermanfaat bagi perusahaan dalam mendesain nama merek yang tepat sesuai dengan tingkat involvement dari produk yang dipasarkan dan juga tingkat ethnocentrisme konsumen.

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ABSTRACTThis thesis discussed the effect of brand name, product involvement, and consumer ethnocentrism towards purchase intention. This study used experimental approach with factorial design 2 (brand name: local vs foreign name) x2 (product involvement: low vs high involvement) x2 (consumer ethnocentrism: low vs high ethnocentrism. The results showed that in general, foreign names have higher purchase intention and gave. The same outcome occurred when foreign name were combined with low-involvement products, whereas in high-involvement products, there were no interaction effect between foreign and local name. When foreign name were combined with low ethnocentrism, the effect of foreign name will be higher than local name, while for ethnocentric consumer, the effect of local name toward purchase intention was not significantly different compared with foreign name. This study also showed that in the condition of low involvement and low ethnocentrism, foreign name have higher purchase intention compared to local name. While, in high involvement and high ethnocentrism condition, local name have higher purchase intention compared to foreign name. This study gave managerial implication which beneficial for companies in designing appropriate brand name according to the level of involvement of the product they offer to consumer and level of consumer ethnocentrism."

"Di era digital saat ini, semakin banyak pilihan alat pemasaran yang menguntungkan dan efektif guna menyasar konsumen, salah satunya melalui product placement. Praktik product placement yang baik harus meliputi faktor-faktor yang berkaitan dengan karakteristik audience. Selain melalui brand recall, efektifitas product placement dapat dinilai lebih jauh lagi melalui brand attitude dan purchase intention yang dihasilkan. Penelitian ini bertujuan untuk mengeksplorasi pengaruh karakteristik audience terhadap sikap merek dan intensi pembelian bagi audience yang mampu mengingat adanya merek dalam video musik. Penelitian ini menguji pengaruh dari variabel-varibel yang menjadi karakteristik audience seperti pleasure, arousal, cognitive effort, star liking, identification with characters terhadap sikap merek dan intensi pembelian. Desain penelitian yang digunakan adalah konklusif-deskriptif dan bersifat single cross sectional. Data yang diperoleh dari 201 responden, yang mampu mengingat adanya merek yang disisipkan dalam video musik, diolah menggunakan Partial Least Square-Sequential Equation Modeling (PLS-SEM) di SmartPLS. Hasil penelitian menunjukkan bahwa hanya karakteristik cognitive effort saja yang memiliki pengaruh langsung terhadap brand attitude dan purchase intention. Karakteristik audience lainnya memiliki pengaruh secara tidak langsung terhadap brand attitude dan purchase intention jika melalui identification with characters terlebih dahulu. Variabel tersebut berperan penting dalam keberhasilan efektifitas product placement dalam video musik.

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In the current digital era, there are more choices of profitable and effective marketing tools to targeting consumers. Product placement is one form of its. A good product placement practice must include the factors related to audience characteristics. The purpose of this study is to explore the influence of audience characteristics on brand attitude and purchase intention for audience who were able to recall brands in the music video. This study examines the effect of variables that are characteristic of audiences such as pleasure, arousal, cognitive effort, star liking, identification with characters on brand attitudes and purchase intentions. This study used conclusive-descriptive and single-cross sectional research design. Data obtained from 201 respondents, who were able to recall the brands inserted in a music video, were processed using Partial Least Square- Sequential Equation Modeling (PLS-SEM) in SmartPLS. The results demonstrate that only cognitive effort has a direct influence on brand attitude and brand recall. The other audience characteristics have an indirect influence on brand attitude and purchase intention through identification with characters. That variable plays a significant role in the effectiveness of product placement."

"Tujuan penelitian ini adalah untuk menganalisis bagaimana pengaruh citra merek terhadap loyalitas konsumen. penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini adalah 160 konsumen maskapai penerbangan Garuda Indonesia di bandara Soekarno Hatta, Cengkareng, Banten, Jawa Barat dengan menggunakan metode non-probability sampling serta teknik purposive. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan analisis regresi linear sederhana. Hasil penelitian ini menunjukkan bahwa citra merek mempengaruhi loyalitas konsumen sebesar 68% dan sisanya 32% dipengaruhi oleh faktor lain. Hasil analisis menunjukkan citra merek memiliki pengaruh positif terhadap loyalitas konsumen.

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The objective of this research is to analyze how the effect of brand image on customer loyalty. This research applied quantitative approach. The sample of this research is 160 Garuda Indonesia Soekarno-Hatta Airport customers, collected using non-probability sampling and purposive technique. This research used questionnaire as research instrument and analyzed with simple linear regression.

The result of this research indicate that brand image give effect on customer loyalty to 68%, and the residual equal to 32% effected by some other factors. This analysis result indicate that brand image have an effect on customer loyalty."

"Nowadays, brand does not function as an identity or to differentiate of one product to others only. The branding has been extending in many product categories which are marketed to consumers. To offer their products, the producers can not rely on functional benefits only, but also needs to take the emotional approach to the consumers by the brand given. The approach to give the emotional benefit is through the personalities of the brand as human personalities, included to fashion products. The brand must appear as the consumers it self in order to gain the brand loyalty in long time.The purpose of this research is to find out how the impact of brand personality to brand loyalty of the consumers of fashion brand Zara at Jakarta. In addition to know which dimension of brand personality is most influential to brand loyalty. This research also using Aaker?s dimensions of brand personality, sincerity; excitement; competence; and sophistication. Aaker?s theory about the benefit of brand (functional; emotional; and self-expressive) is used as the first step to refer the brand personality concept. The theories are used to measure the brand loyalty of the consumers based on Aaker?s and Peter and Olson?s measurement.The approach used in this research is quantitative approach with descriptive as a type of research. In order to get the data that support this research, the writer using purposive sampling by distributed 23 questions related to the indicators from the dimensions stated above to 100 respondents in 5 locations (Zara?s store in Jakarta) with judgemental sampling. To find out the brand personality dimensions as independent variable to brand loyalty as dependent variable, the writer uses factor analysis and multiple regression in the measurement.The finding of this research suggests that three of four dimensions which use in measurement, have significant positive impact to brand loyalty. And the result suggests that dimension of competence has biggest impact to brand loyalty than others dimension in brand personality. Besides, dimension of excitement has no impact to the brand loyalty.This research also gives the managerial implications related to the result to Zara?s management, especially in Indonesia. The consumers did not fully aware and care about the competitive advantage which Zara offers, which most appear in dimension of excitement. So that Zara?s Indonesia should adopt the markets here better and more adaptive in the way to gain the brand loyalty of consumers. The best thing that Zara?s Indonesia can do is through the approach of characteristic, and also the culture of brand preference of Indonesian consumers."

"Penelitian ini menguji self expressive brand terhadap brand love pada merek Nikon di Jakarta. Dimensi self expressive brand yang digunakan adalah inner self expression dan social self expression. Penelitian ini menggunakan pendekatan kuantitatif, dan data penelitian dikumpulkan melalui survei dengan menyebarkan kuesioner kepada 100 orang responden berusia di atas 20 tahun dan berdomisili di Jakarta yang pernah membeli dan menggunakan kamera merek Nikon. Teknik analisis yang digunakan adalah regresi linear sederhana. Hasil penelitian menunjukkan bahwa self expressive brand dari kamera merek Nikon memiliki pengaruh yang signifikan terhadap brand love kamera merek Nikon.

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This study examines the effect of self expressive brand towards brand love on Nikon camera users in Jakarta. The dimensions of self expressive brand used are inner self expression and social self expression. This study uses a quantitative approach, and research data is collected through surveys by distributing questionnaires to 100 respondents aged over 20 years, lived in Jakarta, and had bought and used Nikon camera. The analysis technique used is simple linear regression. The results showed that self expressive brand Nikon camera had a significant influence towards brand love on Nikon camera users."

"Fokus dari penelitian ini adalah untuk menganalisis pengaruh pengalaman merek, kepercayaan merek, dan kepuasan konsumen terhadap loyalitas merek Citilink di Bandara Seokarno Hatta. Penelitian ini adalah penelitian kuantitatif dengan pendekatan yang dilakukan dengan penyebaran kuesioner offline kepada 100 dari 18 sampai 64 tahun responden di Bandara Soekarno Hatta yang setidaknya dua kali memilih Citilink sebagai pilihan penerbangan mereka. Teknik analisis yang digunakan dalam penelitian ini untuk analisis inferensi deskriptif dan statistik adalah perangkat lunak SPSS versi 25 untuk Sistem Operasi Windows. Dalam penelitian ini, hasilnya menunjukkan bahwa Brand Experience, Brand Truts, dan kepuasan konsumen berpengaruh positif terhadap Brand Loyalty. Brand Experience juga memiliki efek positif terhadap Kepercayaan Merek dan Kepuasan Konsumen yang membuat kedua variabel tersebut valid untuk digunakan sebagai variabel mediasi untuk efek tidak langsung dari Brand Experience terhadap Loyalitas Merek. Meskipun semua faktor memiliki pengaruh terhadap Loyalitas Merek, faktor yang memiliki pengaruh terbesar adalah Kepercayaan Merek. Ini menunjukkan bahwa perasaan aman dan keyakinan bahwa konsumen memiliki efek terbesar dalam membuat mereka loyal kepada Citilink. Ini juga menunjukkan bahwa pengalaman sensorik, perilaku, afektif, intelektual dan kepuasan layanan yang diberikan tidak cukup kuat untuk membuat konsumen loyal terhadap merek ini. Rekomendasi untuk penelitian ini adalah bahwa penelitian lebih lanjut perlu dilakukan untuk menjaga alasan mengapa pengalaman merek tidak cukup untuk membuat konsumen loyal melalui kepercayaan yang mereka miliki, sehingga kepercayaan hanya memiliki efek yang lebih besar daripada menjadi variabel mediasi.

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The focus of this research is to analyze the influence of brand experience, brand trust, and customer satisfaction on Citilink brand loyalty at Seokarno Hatta Airport. This research is a quantitative study with an approach carried out by distributing offline questionnaires to 100 of 18 to 64 years of respondents at Soekarno Hatta Airport who at least twice chose Citilink as their flight choice. The analysis technique used in this study for the analysis of descriptive and statistical inference is SPSS software version 25 for the Windows Operating System. In this study, the results show that Brand Experience, Brand Truts, and customer satisfaction have a positive effect on Brand Loyalty. Brand Experience also has a positive effect on Brand Trust and Consumer Satisfaction which makes these two variables valid for use as mediating variables for the indirect effect of Brand Experience on Brand Loyalty. Although all factors have an influence on Brand Loyalty, the factor that has the biggest influence is Brand Trust. This shows that the feeling of security and the belief that consumers have the greatest effect in making them loyal to Citilink. It also shows that the sensory experience, behavior, affective, intellectual and service satisfaction provided is not strong enough to make consumers loyal to this brand. The recommendation for this research is that further research needs to be done to safeguard the reasons why brand experience is not enough to make consumers loyal through the trust they have, so trust only has a greater effect than being a mediating variable."

"Etude House merupakan merek kosmetik asal Korea Selatan yang membentuk brand image nya sebagai kosmetik wanita dengan menonjolkan unsur negara asal kosmetik yaitu Korea Selatan. Penelitian ini bertujuan untuk mengetahui pengaruh antara country of origin terhadap brand image kosmetik korea baik pada sampel keseluruhan, pembelian online, maupun pembelian offline, melihat dimensi country of origin manakah yang paling berpengaruh terhadap brand image merek Etude House pada pembelian online dan offline, serta melihat perbedaan varians dan mean pada masing-masing dimensi di kedua sampel.Penelitian ini menggunakan metode kuantitatif dan teknik pengambilan sampel purposive. Pada penelitian ini sampel yang diambil sebanyak 120 responden yang terdiri atas 70 responden yang membeli produk secara offline dan 50 responden yang membeli produk secara online. Hasil penelitian ini membuktikan bahwa country of origin memiliki pengaruh terhadap brand image merek Etude House baik pada sampel keseluruhan, pembelian online, maupun pembelian offline. Dimensi country of origin yang memiliki pengaruh terbesar pada brand image merek Etude House pada pembelian online dan offline adalah specific product attributes dan terdapat perbedaan varians pada dimensi general country attributes serta mean pada dimensi price.

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Etude House is a cosmetic from South Korea which forms its brand image as a woman`s cosmetic by showing its country of origin, South Korea. This research was intended to observe the effect of country of origin on south korean`s cosmetic brand image of all sample, online purchase sample, offline purchase sample, to observe which dimension of country of origin had the greatest effect on Etude House`s brand image for online and offline purchase, and to observe varians and mean difference in both sample.This research applied quantitative approach and purposive sampling technique with 120 respondents consist of 70 respondents who purchased products offline and 50 respondents who purchased products online. This research proved that country of origin had an effect on Etude House`s brand image in all samples, online purchase sample, and offline purchase sample. The dimension of country of origin which has the greatest effect on Etude House`s brand image in online and offline purchase was specific product attributes, and also there is varians difference in general country attributes and mean difference in price dimension."