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"Tesis ini membahas tentang analisis risiko-risiko apa saja yang dihadapi oleh PT A Tbk. pada proses pembangunan menara, analisis dalam penyusunan manajemen risiko dalam implementasi ISO 9001:2015 yang dapat diterapkan pada PT A Tbk. serta analisis hasil dari penyusunan manajemen risiko dalam implementasi ISO 9001:2015 yang dapat diterapkan pada PT A Tbk. Ruang lingkup penelitian ini yaitu berfokus kepada proses pembangunan menara. PT A Tbk. merupakan Perusahaan yang bergerak dalam industri penyedia menara. Penelitian ini menggunakan pendekatan COSO Enterprise Risk Management dalam menyusun manajemen risiko pada PT A Tbk. dengan mempertimbangkan standar ISO 9001:2015. Penelitian ini melakukan observasi, diskusi kelompok dan analisis dokumen dalam melakukan penyusunan manajemen risiko. Kesimpulan yang didapat sehubung dengan penelitian ini adalah PT A Tbk. menghadapi risiko-risiko, berikut: keterlambatan dalam pembangunan menara, biaya aktual pembangunan menara lebih besar dibandingkan yang telah dianggarkan, ketidakmampuan dalam pembangunan menara dan menara tidak sesuai dengan persyaratan yang telah disetujui. Hasil dari penelitian ini yaitu risk register yang menggambarkan menggambarkan risiko yang telah teridentifikasi, sumber risiko, penilaian risiko, risk respond, aktfitas pengendalian, target residual risk, mitigation plan, residual risk II dan person in-charge terkait dengan mitigation plan.

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The focus of this study is to analyze the risks faced by PT A Tbk. especially, in the tower development process, the analysis in the design of risk management in the implementation of ISO 9001 2015 that can be applied to PT A Tbk. As well as analysis of the results of risk management in implementation of ISO 9001 2015 which can be applied to PT A Tbk.. The scope of this research is to focus on the tower construction process. PT A Tbk. is a company engaged in the tower provider industry. The researcher uses the COSO Enterprise Risk Management approach in design risk management at PT A Tbk. taking into account the ISO 9001 2015 standard. Researchers conducted observations, group discussions and document analysis in the design of risk management.

The conclusion reffering to research result is PT A Tbk. facing risks, the following the delay in tower construction, the actual cost of tower construction is greater than that already budgeted, the inability to build towers and towers does not comply with the agreed requirements. The results of this study are risk registers that describe the identified risks, risk sources, risk assessment, risk respond, control activity, residual risk target, mitigation plan, residual risk II and person in charge related to mitigation plan."

"Proses perancangan dan penerapan Sistem Manajemen Mutu ISO 9001:2015 di PT. UNITED CAN merupakan suatu upaya perusahaan dalam menjaga dan meningkatkan kualitas produk dan layanannya agar dapat mempertahankan kepercayaan konsumen serta mampu bersaing dengan produsen kemasan kaleng lainnya. Proses internal audit dilakukan untuk proses identifikasi gap dari hasil penerapan di lapangan dengan persyaratan yang di butuhkan dalam ISO 9001:2015. Hasil dari analisis gap ini menunjukan beberapa perbaikan yang dirancang melalui perancangan informasi terdokumen oleh perusahaan

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The process of designing and implementing the ISO 9001:2015 Quality Management System at PT. UNITED CAN is a company's effort to maintain and improve the quality of its products and services in order to maintain consumer confidence and be able to compete with other can packaging manufacturers. The internal audit process is carried out for the gap identification process from the results of implementation in the field with the requirements needed in ISO 9001:2015. The results of this gap analysis show several improvements designed through the design of documented information by the company

Keywords: Quality Management System, ISO 9001:2015."

"Untuk dapat meningkatkan kinerjanya, Permen PU No. 04/PRT/M/2009 harus dapat disesuaikan dengan standar Internasional yang digunakan saat ini, yaitu ISO 9001:2015. Selain itu perlu juga dilihat pengaruh prinsip pada ISO 9001:2015 serta implementasi Permen PU No. 04/PRT/M/2009 terhadap proyek pemerintah di bidang konstruksi. Penelitian ini fokus pada prinsip evaluasi kinerja dan peningkatan.Hasil dari penelitian ini yaitu tidak terdapat perbedaan yang signifikan antara variabel pada ISO 9001: 2015 dengan Permen PU No. 04/PRT/M/2009. Selain itu terdapat dua variabel dalam prinsip evaluasi kinerja dan peningkatan yang belum diterapkan dengan baik, yaitu pada kegiatan evaluasi terhadap hasil pengukuran kepuasan pelanggan dan melakukan audit internal SMM untuk mengukur kinerja SMM.

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To be able to improve their performance, Permen PU No. 04 PRT M 2009 that issued by the Ministry of Public Works and Housing regarding to QMS must be adjusted to the international standards, which is ISO 9001 2015. In addition, we also need to consider the impact of the principles in ISO 9001 2015 and the implementation of Permen PU No. 04 PRT M 2009 in government construction projects. This research focuses on the performance evaluation amd improvement principle

The result of this research is that there is no significant difference between the variables in ISO 9001 2015 and Permen PU No. 04 PRT M 2009. There are also two variables in the performance evaluation and improvement principle that have not been applied properly, which are the activity of evaluation to measures customer satisfaction by assessing the responses received on the QMS performance and perform internal audits of QMS to measure QMS performance."

"ABSTRACTPenelitian ini membahas tentang penerapan Sistem Manajemen Mutu ISO 9001:2015 pada institusi Perpustakaan Perguruan Tnggi didalam kegiatan pengembangan koleksi. Kata ISO berasal dari bahasa Yunani ISOS , yang memiliki arti "sama" dan 9001 merupakan standar yang terkait dengan Manajemen Mutu. Penelitian ini bertujuan untuk memberikan gambaran mengenai proses penerapan Sistem Manajemen Mutu ISO 9001:2015 di Perpustakaan Universitas BINUS dalam kegiatan pengembangan koleksi khususnya dalam proses akuisisi. Penerapan ISO pada institusi perpustakaan perguruan tinggi merupakan suatu proses berkesinambungan serta mendukungkan dukungan dari segala pihak didalam institusi terkait. Proses penerapan yang dilakukan mengikuti tatanan yang berdasarkan kepada klausul ISO 9001:2015. Penelitian ini dilakukan dengan menggunakan pendekatan kualitatif dengan teknik pengumpulan data berupa observasi dan wawancara semi terstruktur. Adapun manfaat dari penerapan ISO 9001:2015 pada institusi Perpustakaan Universitas BINUS adalah dapat meningkatkan kepercayaan dan kepuasan pemustaka melalui jaminan mutu (kualitas) yang terorganisir dan sistemik. Selain itu meningkatkan citra institusi perpustakaan terkait serta daya saing dalam memasuki pasar global serta meningkatkan kesadaran mutu perpustakaan.

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ABSTRACTThis study discusses the implementation of the ISO 9001:2015 Quality Management System at the college library institution in collection development acivities. The word of ISO comes from greek ISOS which means "the same" and 9001 is a standard related to Quality Management. This study aims to provide an overview of the process of imlementing the ISO 9001:2015 Quality Mananagement System in BINUS University Libraries in Collection Development Activities especially in the acquisition process. The application of ISO to higher education library institutions is a continous process and requires support from all parties with in the college libraries institution. The implementation process carried out follows an order based on the ISO 9001:2015 clauses. This research was conducted using a qualitative approach, with data collection techniques in the form of observation and semi-structure interviews. The benefits of implementing ISO 9001:2015 at BINUS University Library Institutions are to increase trust and satissfaction users through organized and systemic quality , besides that it enhances the image of related to library institutions and competitiveness in entering global market and increasing library quality awareness."

"Tesis ini membahas tentang kegiatan business coaching mengenai cara menerapkan sistem manajemen mutu sesuai standar ISO 9001:2015 dalam rangka meningkatkan budaya mutu di PT. Hudiya Hayat Hanif dalam konteks melengkapi dan mengevaluasi kebutuhan dokumentasi yang dipersyaratkan. Penelitian ini adalah penelitian kualitatif dengan desain deskriptif. Hasil penelitian ini menyarankan PT. Hudiya Hayat Hanif harus konsisten melakukan review ulang terhadap semua standar dan prosedur yang berlaku dan disesuaikan dengan peta proses bisnis, identifikasi risiko dan peluang juga harus dilakukan, dan penerapan reward dan punishment bagi manajemen puncak dan jajaran staff sebagai langkah untuk memotivasi dan menimbulkan efek jera atas komitmen mutu yang disepakati. Juga disarankan untuk meningkatkan budaya mutu maka PT. Hudiya Hayat Hanif melakukan perlombaan secara regular terkait implementasi budaya mutu yang konsisten di area kerja masing-masing serta mengikuti training manajemen kualitas bagi karyawan internal.

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This thesis discussed the activities of business coaching on how to implement quality management system according to ISO 9001:2015 in order to improve the quality culture at PT. Hudiya Hayat Hanif in the context of completing and evaluating the documentation requirements. This is qualitative research with descriptive design. The result of this study suggest PT. Hudiya Hayat Hanif must consistently re-reviewing all applicable standards and procedures and linked to business process mapping, identifying risks and opportunities as well, and applying rewards and punishments to top management and staffs as a move to motivate and create deterrent effects on agreed quality commitments. Also suggested to improve the quality culture at PT. Hudiya Hayat Hanif by conducting regular competition related to the consistent implementation of quality culture in each of work area, and last but not least is following quality management training for internal employees."

"Penerapan SMM pada beberapa proyek konstruksi tidak sesuai dengan Permen PU No. 4 Tahun 2009 dan Permen harus disesuaikan kembali dengan standar internasional, yaitu ISO 9001:2015. Tujuan penelitian ini adalah mengetahui gap dari Sistem Manajemen Mutu pada prinsip operasi Permen PU No. 4 Tahun 2009 dengan ISO 9001 : 2015 serta penerapan dan pengaruhnya terhadap proyek dan instansi di Kementerian PUPR. Pengolahan data dilakukan dengan pendekatan kualitatif. Terdapat 31 rekomendasi kegiatan yang dapat menjadi bahan revisi Permen PU No. 4 Tahun 2009. Penerapan SMM yang kurang dilakukan ditemukan pada kegiatan Komunikasi Pelanggan, Perencanaan Desain dan Pengembangan, dan Desain serta Pengembangan.

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The implementations of Quality Management System on construction rsquo s projects are still not appropriate to Permen PU No. 4 Years 2009 and this regulations must be adjusted to the international standard, ISO 9001 2015. Purposes of this research are to know the quality management system rsquo s gap between Permen PU No. 4 Years 2009 and ISO 9001 2015 speciality operation principle and to know how its implementation and influences to the project and agency in Ministry of Public Works and Housing. Data processing was done by qualitative approaches. There are 31 activities recommendation that can be a revised material of Permen PU No.4 Years 2009. The lacks of implementation of Quality Management System were found on some activites, such as Customer Communication, Design and Development Plan, and Design and Development."

"PT XYZ merupakan perusahaan penyedia jasa layanan konsultasi manajemen yang membentuk tim pengembangan perangkat lunak. Untuk mendukung bisnis internal tim pengembang mengembangkan aplikasi dan diharapkan menjadi produk bernilai jual. Proyek pengembangan yang dikerjakan mengalami keterlambatan dan penangguhan sehingga penelitian ini berfokus untuk menyelesaikan akar masalah. Penelitian ini melakukan evaluasi pelaksanaan manajemen proyek pada tim kecil dengan pendekatan CMMI 3.0 serta standar ISO 9001:2015 yang dapat diterapkan untuk organisasi dengan tim kecil. Penelitian ini menggunakan metodologi kualitatif dan kuantitatif melalui kuesioner dan penilaian SCAMPI C yang disesuaikan. Pemetaan project roadmap CMMI 1.3 ke Practice Area CMMI 3.0 dan resolusi CMMI menghasilkan lima Practice Area yaitu Planning (PLAN), Estimating (EST), Monitor and Control (MC), Process Quality Assurance (PQA), dan Requirement Development and Management (RDM). Practice dari Practice Area CMMI 3.0 terpilih dipetakan terhadap persyaratan ISO 9001:2015. Pemetaan ini menyederhanakan 50 practice dari practice area terpilih menjadi 43 practice yang digunakan sebagai karakteristik penilaian. Berdasarkan hasil evaluasi, PT XYZ belum memiliki kapabilitas dalam semua practice area CMMI 3.0. Hasil temuan dalam evaluasi disusun berdasarkan kriteria yang terdapat dalam ISO 9001:2015 dan didapatkan 20 temuan hasil evaluasi. Penyusunan rekomendasi perbaikan menggunakan model CMMI for Continous Improvement.

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PT XYZ is a management consulting service provider company that formed a software development team. To support the internal business, the development team develops applications and is expected to become a valuable product. The development project has experienced delays and suspensions so this research focuses on solving the root of the problem. This research evaluates the implementation of project management in small teams with the CMMI 3.0 approach and ISO 9001: 2015 standards that can be applied to organizations with small teams. This research uses qualitative and quantitative methodologies through questionnaires and customized SCAMPI C assessments. The mapping of CMMI 1.3 project roadmap to CMMI 3.0 Practice Areas and CMMI resolution resulted in five Practice Areas namely Planning (PLAN), Estimating (EST), Monitor and Control (MC), Process Quality Assurance (PQA), and Requirement Development and Management (RDM). The practices from the selected CMMI 3.0 Practice Areas are mapped against the requirements of ISO 9001:2015. This mapping simplifies 50 practices from the selected practice areas into 43 practices that are used as assessment characteristics. Based on the evaluation results, PT XYZ does not yet have capability in all CMMI 3.0 practice areas. The findings in the evaluation are organized based on the criteria contained in ISO 9001: 2015 and obtained 20 evaluation findings. Preparation of improvement recommendations using the CMMI for Continous Improvement model."

"ABSTRAKLaporan magang ini membahas tentang penerapan ISO 9001 2015 yangmerupakan sistem penjaminan mutu yang diterapkan oleh PT HHH. Evaluasi dilakukan dengan membandingkan penerapan sistem penjaminan mutu pada PT HHH dan persyaratan yang tercantum dalam ISO 9001 2015 yang dibuat oleh International Organization for Standarization (IOS). Hasil dari perbandingan menunjukkan bahwapenerapan sistem manajemen mutu ISO 9001 2019 pada PT HHH telah sesuai dengan peraturan yang disyaratkan oleh IOS. Laporan magang ini juga membahas refleksi diri yang merupakan bentuk pembelajaran berkelanjutan atas pelaksanaan program magang di PT HHH. Evaluasi dari refleksi diri ini adalah dapat melihat kelebihan dan kelemahan dalam program magang.

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ABSTRACTThis internship report discusses the application of ISO 9001 2015 which is a quality assurance system implemented by PT HHH. The evaluation was carried out by comparing the implementation of the quality assurance system at PT HHH and the requirements listed in ISO 9001 2015 made by the International Organization for Standarization (IOS). The results of the comparison show that the implementation of the ISO 9001 2019 quality management system at PT HHH is in accordance with the regulations required by IOS. This internship report also discusses self-reflection which is a form of ongoing learning of the implementation of the internship program at PT HHH. Evaluation of self-reflection is to see the strengths and weaknesses in the internship program."

"ABSTRAK Tujuan dari penelitian ini adalah menganalisis serta merancang sistem informasi akuntansi atas persediaan bahan baku dan barang dagang sesuai dengan ISO 9001:2015 pada perusahaan PT. XYZ yang bergerak di bidang industri makanan beku. Metode pengumpulan data yang digunakan berupa wawancara, observasi dan kepustakaan sedangkan metode analisis yang digunakan adalah metode penelitian kualitatif. Dalam penelitian ini, jenis data yang digunakan adalah data primer dan sekunder. Perancangan sistem informasi akuntansi atas persediaan bahan baku dan barang dagang pada PT. XYZ menggunakan metode FAST (Framework for the Application of System Thinking). Dalam penelitian ini dibahas juga mengenai teori kontijensi, sistem informasi akuntansi, pengendalian persediaan alat bantu perancangan sistem, persediaan, FAST, ISO dan ISO 9001:2015. Permasalahan dari PT XYZ yang diangkat pada penelitian ini adalah timbulnya selisih antara pencatatan persediaan dan fisik stok barang yang dikarenakan pencatatan yang dilakukan masih secara manual dan pembagian pekerjaan yang belum jelas. Hasil dari penelitian ini diharapkan dapat memberikan rancangan sistem informasi akuntansi atas persediaan bahan baku dan persediaan barang dagang sesuai dengan ketentuan dari ISO 9001:2015 (klausul 8.5.1) yang dapat digunakan perusahaan untuk kelancaran pencatatan persediaan dan proses produksi perusahaan.

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ABSTRACT The purpose of this study is to analyze and design accounting information system for raw materials inventory and finished goods inventory in accordance with ISO 9001:2015 at PT. XYZ which is engaged in frozen food industry. Data collection methods that have been used are interviews, observations and literatures while the analysis method that has been used is qualitative research method. In this study, the types of data used are primary and secondary data. Designing an accounting information system for raw materials inventory and finished goods inventory at PT. XYZ will use FAST method. In this study, there will be also explained about contingency theory, accounting information systems, inventory control, system design tools, inventory, FAST, ISO and ISO 9001: 2015. The problem in this company is the differences between inventories recording and physical stocks which is caused by manually inventories recording and unclear of segregation of duties. The results of this study are expected to provide a design of accounting information systems for raw materials inventory and finished goods inventory in accordance with the provisions of ISO 9001: 2015 (clause 8.5.1) that can be used by the company to smooth inventories recording and the company's production process.

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"[ABSTRAKUsaha Kecil Menengah (UKM) mempunyai peran yang strategis dalam pembangunan ekonomi nasional, karena selain berperan dalam pertumbuhan ekonomi dan penyerapan tenaga kerja juga berperan dalam pendistribusian hasil-hasil pembangunan. Terdapat beberapa aspek yang dapat mempengaruhi keberlangsungan UKM, yaitu sumber daya manusia, finansial, kepuasan konsumen, proses produksi dan infrastruktur UKM. Namun lebih dari 70% usaha kecil dan menengah “mati” dalam waktu lima tahun sejak usaha tersebut didirikan akibatnya kurangnya penerapan sistem manajemen mutu pada UKM.Sistem manajemen mutu yang populer digunakan adalah ISO 9001. Saat ini akan segera hadir edisi terbaru ISO 9001:2015 yang menekankan pentingnya penerapan manajemen risiko pada bisnis. Sehingga penerapan sistem manajemen mutu untuk UKM berdasarkan ISO 9001:2015 dengan fokus pada manajemen risiko terhadap aspek-aspek yang mempengaruhi keberlangsungan UKM perlu dilakukan untuk mempermudah para pemilik UKM menjaga keberlangsungan bisnisnya. Langkah pertama yang dilakukan adalah penentuan 20 faktor dari kelima aspek yang ada, setelah itu dilakukan validasi faktor sehingga diperoleh 14 faktor yang dianggap memiliki risiko penting terhadap keberlangsungan UKM untuk selanjutnya dibobotkan menggunakan metode multi criteria decision making (AHP) dengan bantuan software Expert Choice. Tahap selanjutnya adalah identifikasi dan analisa risiko dari keempat belas faktor yang dianggap memiliki risiko penting terhadap keberlangsungan UKM, dari hasil analisa diperoleh 6 faktor (keahlian dan keterampilan pegawai, kinerja pegawai, tanggung jawab pegawai, harga yang kompetitif, mutu pelayanan, mutu produk) yang berada pada kategori level risiko tinggi dan tidak dapat diterima.

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ABSTRACTSmall and medium enterprises (SME) has a role in a strategicway to national economic development, its role in economic growth, creating job and also participate in distribution of development. There are several aspects that might affect the sustainability of small and medium business like human resources, financial, customer satisfaction, production process and infrastructure of SME. However, more that 70% of SME are “death” within five years since its established as a result a lack of the implementation quality management system (QMS) for SME.A popular QMS used to implementing in business is ISO 9001. Soon, there will be ISO 9001:2015 as the newest edition of ISO 9001 that emphasizes the importance of risk management iplementation for business. Therefore the implementation of QMS for SME based on ISO 9001:2015 with the focus on risk management againts the aspect that affect sustainability of SME is necessary to be done to ease the owners of SME in maintaining the sustaianability of their business. The first step is determinating of 20 factors from the fifthh aspects, and then validating the factors so obtained 14 factors considered to have an important risk for the sustainability of SME to be weighting using a multi criteria decision making method (AHP) by Expert Choice Software. The next step is identificating and analyzing the risk of 14 factors that affecting sustainability of SME, the results is there are 6 factors (skill of employee, performance of employee, responsibility of employee, competitive price, quality of product and quality of service) that affecting sustainability of SME most and unacceptable because it located on a high level of risk .;Small and medium enterprises (SME) has a role in a strategicway to national economic development, its role in economic growth, creating job and also participate in distribution of development. There are several aspects that might affect the sustainability of small and medium business like human resources, financial, customer satisfaction, production process and infrastructure of SME. However, more that 70% of SME are “death” within five years since its established as a result a lack of the implementation quality management system (QMS) for SME.A popular QMS used to implementing in business is ISO 9001. Soon, there will be ISO 9001:2015 as the newest edition of ISO 9001 that emphasizes the importance of risk management iplementation for business. Therefore the implementation of QMS for SME based on ISO 9001:2015 with the focus on risk management againts the aspect that affect sustainability of SME is necessary to be done to ease the owners of SME in maintaining the sustaianability of their business. The first step is determinating of 20 factors from the fifthh aspects, and then validating the factors so obtained 14 factors considered to have an important risk for the sustainability of SME to be weighting using a multi criteria decision making method (AHP) by Expert Choice Software. The next step is identificating and analyzing the risk of 14 factors that affecting sustainability of SME, the results is there are 6 factors (skill of employee, performance of employee, responsibility of employee, competitive price, quality of product and quality of service) that affecting sustainability of SME most and unacceptable because it located on a high level of risk ., Small and medium enterprises (SME) has a role in a strategicway to national economic development, its role in economic growth, creating job and also participate in distribution of development. There are several aspects that might affect the sustainability of small and medium business like human resources, financial, customer satisfaction, production process and infrastructure of SME. However, more that 70% of SME are “death” within five years since its established as a result a lack of the implementation quality management system (QMS) for SME.A popular QMS used to implementing in business is ISO 9001. Soon, there will be ISO 9001:2015 as the newest edition of ISO 9001 that emphasizes the importance of risk management iplementation for business. Therefore the implementation of QMS for SME based on ISO 9001:2015 with the focus on risk management againts the aspect that affect sustainability of SME is necessary to be done to ease the owners of SME in maintaining the sustaianability of their business. The first step is determinating of 20 factors from the fifthh aspects, and then validating the factors so obtained 14 factors considered to have an important risk for the sustainability of SME to be weighting using a multi criteria decision making method (AHP) by Expert Choice Software. The next step is identificating and analyzing the risk of 14 factors that affecting sustainability of SME, the results is there are 6 factors (skill of employee, performance of employee, responsibility of employee, competitive price, quality of product and quality of service) that affecting sustainability of SME most and unacceptable because it located on a high level of risk .]"