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"ABSTRAKPerkembangan teknologi dan informasi di Indonesia berdampak pada lingkungan bisnis yang menjadi semakin kompetitif. Salah satu sektor bisnis di Indonesia yang terkena dampak tersebut adalah sektor industri smartphone. Brand loyalty menjadi faktor penting dalam bertahan dalam berkompetisi dalam lingkungan bisnis tersebut. Penelitian ini dilakukan untuk melihat pengaruh dari customer engagement di dalam komunitas merek online untuk brand Xiaomi terhadap brand loyalty. Dalam penelitian ini, peneliti menggunakan metode kuantitatif. Sampel dalam penelitian ini adalah 100 responden yang aktif di komunitas merek online Mi Community yang berusia minimal 18 tahun yang pernah membeli produk brand Xiaomi setidaknya dua kali dengan menggunakan metode non-probability sampling serta teknik purposive sampling yang dilakukan secara online. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan regresi linear. Hasil penelitian ini menunjukkan bahwa customer engagement berpengaruh terhadap brand loyalty sebesar 0,519.

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ABSTRACT

In Indonesia, the growth of information and technology has an impact on the increasingly competitive business environment. One of the affected business sectors in Indonesia is the smartphone industry sector. Brand loyalty is an important factor in staying competitive in this business environment. This research was conducted to see the influence of customer engagement in the online brand community for the Xiaomi brand on brand loyalty. In this study, researcher used quantitative methods. The sample in this study was 100 respondents who were active in the Mi Community online brand community who were at least 18 years old who had bought Xiaomi brand products at least twice, using non-probability sampling methods and purposive sampling techniques conducted online. This research instrument used a questionnaire and analyzed using linear regression. The results of this study indicate that customer engagement has an impact about 0,519 on brand loyalty."

"Penelitian ini bertujuan untuk mengetahui faktor-faktor yang memengaruhi online brand experience dan online brand relationship pada bisnis e-commerce dengan model Marketplace Customer-to-Customer (C2C) di Indonesia. Data pada penelitian ini didapat dari penyebaran kuisioner kepada pengguna Tokopedia, Bukalapak dan Elevenia yang melakukan pembelanjaan online minimal 2 (dua) kali dalam 6 (enam) bulan terakir. Data ini diolah dengan menggunakan metode Structural Equation Modelling (SEM). Hasil penelitian ini menunjukan bahwa reputasi merek (brand reputation) sebagai faktor penting yang memengaruhi kepercayaan (trust) dan persepsi akan kemudahan dalam menggunakan (perceived ease of used). Pengalaman dengan merek online (online brand experience) dipengaruhi secara positif oleh persepsi akan manfaat atau kegunaan (perceived usefulness) dan kepercayaan (trust). Pengalaman dengan merek online yang positif akan menghasilkan kepuasan (satisfaction) dan intensi perilaku (behavioral intentions) dimana intensi perilaku (behavioral intentions) akan membentuk hubungan konsumen dengan merek (online brand relationship). ......This study aims to know factors that affect online brand experience and online brand relationship in Customer-to-Customer (C2C) Marketplace Model of E-commerce in Indonesia. Data for this research were collected from Tokopedia, Bukalapak, and Elevenia consumers, specifically those who made purchasing minimum 2 (two) times in the last 6 (six) months. They were analyzed using Structural Equation Modeling (SEM) method. The result of this shows that brand reputation as an important antecedent of trust and perceived ease of use. Trust and perceived usefulness positively effect online brand experience. Positive experience result in satisfaction and behavioral intentions where behavioral intentions itself lead to the formation of online brand relationship."

"Skripsi ini membahas pengaruh promosi-promosi yang dilakukan oleh Shopee saat Men Sale Campaign pada Februari 2019 lalu terhadap keputusan pembelian secara online oleh pengguna Shopee dengan jenis kelamin pria. Terdapat variabel moderasi yaitu online brand trust yang dimiliki oleh Shopee sejak berdiri tiga tahun yang lalu. Penelitian ini adalah penelitian kuantitatif dengan desain deskriptif. Hasil penelitian menyarankan bahwa Shopee perlu menganalisa kembali promosi-promosi apa yang paling tepat dalam menyasar pengguna pria. Sesi games/ kompetisi seperti Kuis Shopee, Goyang Shopee, Mission Shopee (Selesaikan Misimu dan Dapatkan Hadiahnya), Shopee Pasti Ada Challenge (Semua Pasti Ada, Kalo Gak Ada, Dapat 5JT Voucher Shopee) bukan merupakan jenis promosi yang menarik untuk pengguna pria. Sales Promotion yang paling efektif dilakukan oleh Shopee adalah paket harga menarik, potongan harga/ diskon, dan voucher.

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This thesis discusses the influence of sales promotions carried out by Shopee during the Men Sale Campaign in February 2019 on online buying decisions by Shopee users with male gender. There is a moderating variable, namely online Brand Trust owned by Shopee since it was founded three years ago. This research is quantitative research with descriptive design research. The results of the study suggest that Shopee needs to re-analyze what promotions are most appropriate in targeting male users. Game sessions/competitions such as Shopee Quiz, Shopee Shake, Mission Shopee (Complete Your Missions and Get Prizes), Shopee Must Have a Challenge (All Must Have, If Not, Get 5JT Shopee Vouchers) are not an attractive type of promotion for male users. Shopee's most effective sales promotions are attractive price packages, discounts, and vouchers."

"Penelitian ini bertujuan untuk menganalisis dan memetakan bentuk-bentuk keterlibatan pelanggan (customer engagement) dalam online brand community Netflix Indonesia di platform media sosial Twitter. Studi ini berfokus pada konten yang diunggah oleh akun Twitter @NetflixID dari Maret hingga Mei 2023. Hasil penelitian menunjukkan bahwa Netflix Indonesia secara konsisten mempromosikan judul-judul tayangan film dan serial yang ada dalam platformnya sebagai strategi untuk meningkatkan customer engagement. Konten dengan kombinasi teks dan foto, teks dan video, serta foto dan video berhasil meraih total interaksi yang signifikan dari pengikut Netflix Indonesia di Twitter. Selain itu, konten yang menggabungkan elemen visual dan teks dinilai lebih berhasil dalam mengajak pengikut untuk berinteraksi. Temuan ini sejalan dengan penelitian sebelumnya yang menunjukkan bahwa konten yang menghibur dan memiliki manfaat ekonomi dapat meningkatkan customer engagement.......This study aims to analyze and map the forms of customer engagement in the online brand community of Netflix Indonesia on the social media platform Twitter. The study focuses on the content uploaded by the Twitter account @NetflixID from March to May 2023. The findings show that Netflix Indonesia consistently promotes film and series titles available on its platform as a strategy to enhance customer engagement. Content combining text and photos, text and videos, as well as photos and videos, achieved significant total interactions from Netflix Indonesia's Twitter followers. Moreover, content that combines visual and textual elements was deemed more successful in engaging followers. These findings align with previous research indicating that entertaining and economically beneficial content can enhance customer engagement. "

"Fenomena artis hijrah merupakan topik hangat yang banyak diperbincangkan oleh penggemar dunia hiburan tanah air akhir – akhir ini. Salah satu komunitas yang cukup terkenal yaitu Kajian Musawarah karena banyak diikuti oleh artis – artis ternama Indonesia. Banyak merek fashion muslim milik artis yang ikut bermunculan seiring bertambahnya artis yang hijrah. Oleh karena itu, penelitian ini bertujuan untuk mengetahui apakah pembelian merek fashion artis Kajian Musawarah dipengaruhi oleh perceived e-WOM, online brand familiarity, online brand experience, central route, peripheral route dan information adoption. Metode yang digunakan dalam penelitian ini adalah Structural Equation Modeling (SEM) dengan menggunakan software LISREL 8.80. Hasil penelitian menunjukkan bahwa terdapat pengaruh antara central route dan peripheral route terhadap information adoption. Sedangkan tidak ditemukan pengaruh information adoption dan online brand experience terhadap consumers’ online purchase behaviour.......The phenomenon of hijrah celebrity is a hot topic that has been discussed by fans of the entertainment world in Indonesia. One of the most well-known community is Kajian Musawarah, because it is followed by many famous Indonesian celebrities. Many muslim fashion brands that belong to celebrities have emerged as more celebrities have hijrah. Therefore, this study aims to determine whether the purchase of Kajian Musawarah celebrities’ fashion brands are influenced by perceived e-WOM, online brand familiarity, online brand experience, central route, peripheral route and information adoption. The method used in this research is Structural Equation Modeling (SEM) using LISREL 8.80 software. The results showed that there is an effect between the central route and the peripheral route on information adoption. While there is no effect of information adoption and online brand experience on consumers' online purchase behaviour."

"ABSTRAKAkhir-akhir ini, kategori produk apparel wanita lokal Indonesia telah berkembang dengan dukungan kemajuan teknologi dan tren belanja online yang meningkat. Maka dari itu, dengan mengetahui dan mengikuti pola perilaku konsumen saat ini di setiap tahap (mulai dari problem recognition hingga post-purchase behavior) dalam membuat keputusan pembelian online, diharapkan dapat membantu merek apparel lokal untuk meningkatkan penjualan dan memperluas pangsa pasar mereka. Penelitian ini menganalisis perilaku pembelian online konsumen melalui: online brand experience yang dimediasikan oleh online brand familiarity; pengaruh central route & peripheral route terhadap information adoption; information adoption yang dimediasikan oleh perceived e-WOM credibility; dan online purchase experience. Responden merupakan individu yang pernah membeli merek apparel lokal Indonesia melalui online, yang kemudian data diolah menggunakan metode Structural Equation Modeling (SEM). Hasil menunjukkan bahwa online brand experience memiliki pengaruh positif pada perilaku pembelian online konsumen hanya jika dimediasi oleh online brand familiarity; central route peripheral route memiliki pengaruh positif pada information adoption; information adoption yang dimediasi oleh perceived e-WOM credibility tidak secara signifikan mempengaruhi perilaku pembelian online konsumen; dan online purchase experience memiliki pengaruh positif pada perilaku pembelian online konsumen.

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ABSTRACTRecently, Indonesian local women apparel category has been growing with the support of technological advancements and the increasing trend of online shopping. Thus, by knowing and following the current patterns of consumer behavior at every stage (starting from problem recognition to post-purchase behavior) in making online purchase decisions, expected to help local apparel brands to increase the sales and expand their market share. This study is analyzing consumer online purchase behavior through: online brand experience mediated by online brand familiarity; the influence of central route & peripheral route on the information adoption; information adoption mediated by perceived e-WOM credibility; and online purchase experience. Respondents were people who has bought Indonesian local apparel brand through online, and the data is processed using Structural Equation Modeling (SEM) method. The results shows that online brand experience have a positive influence on consumer online purchase behavior only if mediated by online brand familiarity; central route peripheral route have a positive influence on information adoption; information adoption mediated by perceived e-WOM credibility is not significantly influence consumer online purchase behavior; and online purchase experience have a positive influence on consumer online purchase behavior."

"Adanya pandemi memaksa masyarakat untuk beradaptasi dengan banyak hal, salah satunya jual beli online. Produk fashion menjadi salah satu produk yang paling banyak dibeli secara online di Indonesia selama masa COVID-19. Namun, membeli produk secara online membutuhkan banyak pertimbangan karena konsumen tidak bisa menilai secara langsung produk yang akan dibeli. Penelitian ini bertujuan untuk menguji pengaruh information adoption, perceived e-WOM credibility, gender, online brand experience, website design and layout, dan online brand familiarity terhadap online purchase behavior konsumen merek pakaian fashion lokal di Indonesia. Selain itu, penelitian ini juga ingin mengetahui pengaruh central route dan peripheral route terhadap information adoption. Sebanyak 283 responden yang pernah membeli produk pakaian fashion merek lokal melalui website selama masa COVID-19 berhasil dikumpulkan dan kemudian dianalisis menggunakan Smart Partial Least Square (SmartPLS). Hasil penelitian ini memvalidasi Elaboration Likelihood Model yang menunjukkan bahwa central route dan peripheral route memiliki hubungan positif dengan information adoption. Selain itu, information adoption mempengaruhi perilaku pembelian online dan dapat dimediasi oleh perceived e-WOM credibility. Selanjutnya, online brand experience memiliki pengaruh yang signifikan terhadap online purchase behavior dan dapat dimediasi oleh online brand familiarity. Terakhir, gender dan website design and layout tidak memiliki pengaruh yang signifikan sebagai variabel moderasi antara perceived e-WOM credibility dan online purchase behavior, dan antara online brand experience dan online purchase behavior.......The existence of a pandemic forces people to adapt to many things, one of which is buying and selling online. Fashion products are one of the most purchased products online in Indonesia during the COVID-19 period. However, buying products online requires a lot of consideration since consumers cannot directly judge the products to be purchased. This study aims to examine the influence of information adoption, perceived e-WOM credibility, gender, online brand experience, website design and layout, and online brand familiarity on consumer online purchase behavior of local fashion clothing brands in Indonesia. In addition, this study also intends to determine the influence of central route and peripheral route on information adoption. A total of 283 respondents who have experienced of purchasing local fashion clothing brand products through websites during COVID-19 period were successfully collected and then analyzed using the Smart Partial Least Square (SmartPLS). The results of this study validate Elaboration Likelihood Model, which show that central route and peripheral route have positive relationship with information adoption. In addition, information adoption influences online purchase behavior and can be mediated by perceived e-WOM credibility. Furthermore, online brand experience has a significant influence on online purchase behavior and can be mediated by online brand familiarity. Lastly, gender and website design and layout do not have any significant influence as moderating variables between perceived e-WOM credibility and online purchase behavior, and between online brand experience and online purchase behavior."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh hubungan customer-centric yang ada di dalam social media based brand community hubungan pelanggan dengan produk, merek, perusahaan, dan pelanggan lainnya terhadap brand trust, dengan mengukur efek moderasi dari community engagement dan brand community types. Responden penelitian ini sebanyak 220 responden, yang berasal dari dua tipe brand community yaitu customer-initiated brand community dan company-initiated brand community. Secara umum pengukuran dilakukan dengan menggunakan metode Structural Equation Modeling. Hasil yang didapatkan dari analisis penelitian ini adalah dari keempat elemen hubungan customer-centric hubungan pelanggan dengan produk, merek, perusahaan, dan pelanggan lain , hanya hubungan pelanggan-merek yang signifikan berpengaruh terhadap brand trust, sehingga hal tersebut menarik untuk diinvestigasi lebih lanjut. Selain itu, dalam penelitian ini juga didapatkan adanya efek moderasi dari community engagement dan community types dalam hubungan customer-centric terhadap brand trust.

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ABSTRACTThis study aims to understand the influence of customer centric relationships in the social media based brand community customer relationships with product, brand, companiy, and other customers on brand trust, by measuring the moderating effects of community engagement and brand community types. The respondents are 220 respondents, coming from two types of brand community customer initiated brand community and company initiated brand community. In general, the measurement is done by using Structural Equation Modeling method. The results obtained from the analysis of this study are from the four elements of customer centric relationships customer relationships with products, brands, companies, and other customers , only customer brand relationships that signifcantly affect brand trust, so it is interesting to investigate further. In addition, this research also found moderation effect of community engagement and community types in customer centric relation to brand trust."

"Tujuan utama skripsi ini adalah untuk mengetahui pengaruh Pengaruh Brand Identity, Brand Image, dan Internet Use terhadap Brand Preference pada Brand Online dan Brand Offline. Retail Brand online yang akan diteliti adalah Zalora, Helmedroom dan Asos, sedangkan retail brand offline ialah Centro Departmen Store, Disctarra, dan Metro Departmen Store. Penelitian ini menggunakan desain penelitian eksploratif dan deskriptif yang dilakukan satu kali dalam satu periode. Responden penelitian ini berjumlah 150 orang yang pernah belanja online dan offline. Model penelitian dengan enam hipotesis diuji menggunakan Structural Equation Modelling (SEM). Hasil dari penelitian ini menyimpulkan bahwa brand identity, brand image dan internet use mempengaruhi brand preference. Tetapi setelah di moderasi, brand type memoderasi brand identity terhadap brand image, namun brand type tidak memoderasi hubungan brand image dengan brand preference dan internet use dengan brand preference.......The purpose of this study is to identify the impact and relation from brand identity to brand image, then brand image toward brand preference, and internet use toward brand preference, and there is brand type as moderator variable. This research uses exploratory and descriptive design research conducted in one time period (cross sectional design). Respondents of this study are 150 people who have been shopping by online and offline. The six-hypotheses research model in this study are tested with Structural Equation Modeling (SEM). The results finds that almost all variables have a significant and positive relationship before we put moderator variable. After we put moderator variable, we find that brand type moderating brand identity toward brand image, but brand type not moderating brand image toward brand preference, and also internet use toward brand preference."