Hasil Pencarian  ::  Simpan CSV :: Kembali

"Dengan berkembangnya teknologi internet yang kian pesat telah menyediakan sebuah media baru dalam bertransaksi. Penelitian ini berawal dari munculnya isu-isu etika yang seringkali ditemui dalam transaksi online seperti isu privasi, keamanan, penipuan, dan lain sebagainya. Maka dari itu penelitian ini bertujuan untuk mengetahui pengaruh tingkat pengalaman internet konsumen (consumer internet expertise) terhadap persepsi etika penjual/ritel online (consumers’ perception regarding the ethic of online retailers; CPEOR) serta hubungan CPEOR terhadap word of mouth. Penelitian ini dilakukan pada populasi pembeli online di Jakarta, Bogor, dan Depok dengan menggunakan teknik convenience sampling dengan 140 sampel penelitian. Penelitian ini dilaksanakan pada bulan Agustus s.d Desember 2013. Model penelitian diuji menggunakan Structural Equation Modelling (SEM). Penelitian ini menyimpulkan bahwa consumer internet expertise tidak signifikan mempengaruhi CPEOR serta CPEOR berpengaruh signifikan positif terhadap word of mouth. Dari empat dimensi CPEOR: security, privacy, non-deception, dan fulfillment/reliability, tiga faktor yang paling signifikan adalah security, privacy, dan fulfillment/reliability.

---

Internet technology has given us new media for transaction activities. This study began with the emergence of ethical issues that are often encountered in online transactions such as privacy, security, deception, and so forth. This study examines the effect of consumer Internet expertise to consumers' perception regarding the ethic of online retailers (CPEOR) and CPEOR to word of mouth. This study was conducted in Jakarta, Bogor, Depok using convenience sample of 140 online shoppers. This study was conducted in August to December 2013. The research model was tested using Structural Equation Modeling (SEM). This study concludes that the internet consumer expertise is not significant to CPEOR and CPEOR are strongly predictive of consumers' word of mouth. Among four dimension of CPEOR: security, privacy, non-deception, and fulfillment/reliability, most significant dimensions are security, privacy, and fulfillment/reliability."

"The first edition of The Secrets of Word-of-Mouth Marketing provided readers with step-by-step guidance for constructing a word-of-mouth marketing campaign that would penetrate successive audience tiers and build sales exponentially. Extensively revised to reflect the profound changes in the marketplace, from new attitudes and communication methods, to new ways of relating to increasingly wary Web 2.0 customers, the second edition of this groundbreaking book shows readers how they can move beyond traditional approaches to inspire the kind of word of mouth that catches fire and generates revenue. Featuring enlightening case studies and examples, as well as an updated version of the author's innovative Decision Matrix for identifying potential buyers and deter mining and crafting the right kind of message, The Secrets of Word-of-Mouth Marketing simplifies the process of choosing the delivery method, harnessing the power of influencers, and measuring results. From how to navigate the latest digital media to what Malcolm Gladwell got wrong, this is still the last word on word of mouth."

"Mengingat e-commerce telah menjadi kebutuhan utama, maka penyedia e-commerce harus meningkatkan produk dan layanannya. Layanan purna jual adalah salah satu yang harus dipertimbangkan untuk mengurangi keraguan pelanggan dalam menggunakn e- commerce. Tujuan penelitian ini adalah untuk menyelidiki peran layanan purna jual e- commerce (pengembalian produk, pertukaran, dan pemeliharaan) pada sikap pelanggan (membangun hubungan) dan aspek perilaku (mengembangkan niat pembelian kembali pelanggan dan dari mulut ke mulut). Penelitian ini menggunakan metode judgemental sampling dimana 255 sampel yang memenuhi syarat disesuaikan dengan kriteria tertentu. Structural Equation Model (SEM) yang didukung oleh perangkat lunak SmartPLS digunakan untuk menganalisis data. Temuan dalam penelitian ini adalah pengembalian produk dan layanan pemeliharaan berpengaruh signifikan terhadap kepuasan pelanggan online dan kepuasan berpengaruh signifikan terhadap kepercayaan pelanggan. Sedangkan pertukaran produk tidak berpengaruh signifikan terhadap kepuasan pelanggan. Kepuasan dan kepercayaan pelanggan, sebagai indikator kualitas hubungan memediasi hubungan antara layanan purna jual (pengembalian produk, penukaran dan pemeliharaan), niat pembelian kembali pelanggan secara online dan WOM intention. Niat pembelian kembali dan WOM intention secara positif dipengaruhi oleh kepercayaan dan kepuasan. Implikasi penelitian akan bermanfaat bagi pembuat kebijakan, peneliti, serta industri e-commerce dalam mengimplementasikan dan mempromosikan penggunaan e-commerce.

---

Considering that e-commerce has become a major requirement, e-commerce providers must improve their products and services. After-sales service is one that must be considered to reduce customer doubts in using e-commerce. The purpose of this study was to investigate the role of e-commerce after-sales service (product returns, exchanges, and maintenance) on customer attitudes (relationship building) and behavioral aspects (developing customer repurchase intentions and word of mouth). This study used a judgemental sampling method in which 255 samples that met the requirements were adjusted to certain criteria. Structural Equation Model (SEM) supported by SmartPLS software is used to analyze the data. The findings in this study are that product returns and maintenance services have a significant effect on online customer satisfaction and satisfaction has a significant effect on customer trust. While product value has no significant effect on customer satisfaction. Customer satisfaction and trust, as indicators of relationship quality mediate the relationship between after- sales service (product returns, exchanges and maintenance), online customer repurchase intentions and WOM intention. Repurchase intention and WOM intention are positively influenced by trust and satisfaction. The research implications will be useful for policy makers, researchers, and the e-commerce industry in implementing and promoting the use of e-commerce. "

"Semakin berkembangnya tren dan minat konsumen terhadap kosmetik mendorong munculnya toko-toko ritel kosmetik di Indonesia seperti Beautyhaul, Boots, dan Sociolla. Toko ritel kosmetik memiliki Beauty Advisor sebagai seseorang yang akan membantu pelanggan dalam pengalaman berbelanja di toko ritel kosmetik. Penelitian ini berfokus pada bagaimana interaksi personal dari Beauty Advisor Brand dan Beauty Advisor Toko dapat memberikan pengaruh terhadap niat membagikan WOM positif dan niat beli pelanggan melalui lensa pengalaman berbelanja afektif pelanggan serta sikap lintas budaya terhadap produk asing dan lokal. Pengumpulan data pada penelitian ini diperoleh dari 462 responden wanita yang berusia 17-40 tahun, berdomisili di Indonesia, dan pernah berkunjung ke toko ritel kosmetik dalam enam bulan terakhir. Data yang telah diperoleh pada penelitian ini diolah menggunakan metode Structural Equation Modeling (SEM) dengan software SmartPLS 3. Hasil penelitian menunjukkan bahwa Beauty Advisor Personal Interaction dapat meningkatkan Positive WOM Intention dan Purchase Intention dari pelanggan toko ritel kosmetik baik dari segi pengalaman afektif pelanggan terutama pada BA Brand dibandingkan dengan BA Toko. Selain itu, hasil penelitian juga menunjukkan bahwa tidak terdapat peran moderasi dari Consumer Ethnocentrism dan Foreign Product Affinity dalam meningkatkan pengalaman berbelanja afektif pelanggan.

---

The growing trend and consumer interest in cosmetics have led to the emergence of cosmetic retail stores in Indonesia, such as Beautyhaul, Boots, and Sociolla. Cosmetic retail stores have Beauty Advisors who assist customers in their shopping experience. This study focuses on how the personal interaction between the Beauty Advisor Brand and Beauty Advisor Store can influence customers' intention to share positive word-of-mouth (WOM) and purchase intention. It also examines the customers' affective shopping experience and cross-cultural attitudes towards foreign and local products. Data for this study was collected from 462 female respondents aged 17-40, residing in Indonesia, who had visited cosmetic retail stores in the past six months. The collected data was analyzed using Structural Equation Modeling (SEM) with SmartPLS 3 software. The results indicate that Beauty Advisor Personal Interaction can enhance customers' Positive WOM Intention and Purchase Intention in cosmetic retail stores, particularly with the BA Brand compared to the BA Store. Additionally, the study shows that Consumer Ethnocentrism and Foreign Product Affinity do not moderate the effect of affective shopping experience on customers."

"Fandom atau penggemar kini sudah memiliki daya beli yang kuat dalam pasar. Croffle merupakan makanan yang menjadi tren pada tahun 2020 hingga 2021 yang pada awalnya diangkat oleh beberapa artis Korea melalui platform media sosial. Penelitian ini bertujuan untuk mencari tahu pengaruh fan economy melalui electronic word-of-mouth terhadap purchase intention konsumen croffle di Jakarta. Penelitian ini dilakukan pada 60 responden yang merupakan penggemar Korea berusia 18-35 tahun yang berdomisili di Jakarta dengan menyebarkan kuesioner daring. Hasil utama dalam penelitian ini menunjukkan bahwa fan economy melalui electronic word-of-mouth memengaruhi purchase intention konsumen croffle di Jakarta. Fandom terbukti dapat memengaruhi minat beli konsumen melalui electronic word-of-mouth di Instagram. Namun, terdapat limitasi dalam penelitian ini terkait metode dan lingkup penelitian yang bisa dikembangkan dalam penelitian selanjutnya.

---

Fandom or fans now have a strong purchasing power in the market. Croffle is a food that is becoming a trend from 2020 to 2021 which was originally raised by several Korean artists through social media platforms. This study aims to find out the influence of the fan economy that mediated through electronic word-of-mouth on the purchase intention of croffle consumers in Jakarta. This research was conducted on 60 respondents who are Korean fans aged 18-35 years who live in Jakarta by distributing online questionnaires. The main results in this study indicate that the fan economy that mediated through electronic word-of-mouth affects the purchase intention of croffle consumers in Jakarta. Fandom is proven to be able to influence consumer buying interest through electronic word-of-mouth on Instagram. However, there are limitations in this study related to the method and scope of research that can be developed in further research."

"

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana pengaruh Experiential Marketing Terhadap Word Of Mouth Konsumen (Studi pada Velvet Suite Blitzmegaplex Central Park. Responden dalam penelitian ini adalah pengunjung velvet suite blitzmegaplex yang minimal berusia 17 tahun dan sudah pernah menonton di Velvet Suite Blitzmegaplex CP. Dengan jumlah sampel sebanyak 100 responden dengan menggunakan metode non-probability sampling dengan teknik purposive. Instrumen dalam penelitian ini adalah kuesioner yang dianalisis dengan simple regresion. Hasil dari penelitian ini menunjukan bahwa Experiential Marketing memiliki pengaruh yang tidak signifikan terhadap Word of Mouth dengan nilai sebesar 34,7% dan sisanya sebesar 62,6% Word of Mouth dipengaruhi oleh faktor lain.

---

The purpose of this research is to find out how the influence of Experiential Marketing To Consumer Word Of Mouth (study on Velvet Suite blitzmegaplex Central Park. The respondents in this study are the visitors of velvet suite, who are at least  17 years old, with a total sample of 100 respondents by using non-probability sampling methods with purposive technique. Instrument in this study is a questionnaire that analyzed with simple regresion. The results of this research show that the Experiential Marketing have no significant influence of Word of Mouth with a value amounting to 34.7% and the rest of hitting on 62.6% Word of Mouth is affected by other factors."

"Brand berperan dalam membantu konsumen untuk membangun identitas diri mereka Escalas dan Bettman, 2003 sehingga brand yang dipilih konsumen dinilai memiliki nilai yang jauh lebih dari sekedar nilai fungsional McDonald dan Wilson, 2011 . Menurut Schau dan Gilly 2003 , social networks memungkinkan seorang konsumen untuk menunjukkan sebuah 'ideal self' mereka. Penelitian ini bertujuan untuk mengetahui pengaruh self-expressive brands inner dan social self yang ada pada Facebook terhadap brand love, brand advocacy word of mouth, dan brand advocacy acceptance. Sampel yang digunakan dalam penelitian ini adalah para pengguna Facebook yang pernah melakukan 'like', 'comment' dan 'share' terhadap suatu brand page tertentu yang ada di Facebook dalam kurun enam bulan terakhir. Data diolah dengan menggunakan metode Structural Equation Modeling SEM.Hasil penelitian menunjukkan bahwa self-expressive brands inner self dan self-expressive brands social self berpengaruh positif terhadap brand love. Lalu, brand love memiliki pengaruh signifikan yang bersifat positif terhadap brand advocacy word of mouth dan brand advocacy acceptance. Selain itu, self-expressive brands inner self berpengaruh positif terhadap brand advocacy acceptance namun tidak berpengaruh terhadap brand advocacy word of mouth. Sebaliknya, self-expressive brands social self berpengaruh positif terhadap brand advocacy word of mouth namun tidak berpengaruh terhadap brand advocacy acceptance.

---

Brand has a role to help consumer in developing their self identity Escalas and Bettman, 2003 so the consumer selects particular brand far beyond its functional benefit McDonald and Wilson, 2011. Schau and Gilly 2003 found that social networks allow consumer to show their 'ideal self'. This study aims to analysis the effect of self expressive brands on Facebook towards brand love, brand advocacy word of mouth, and brand advocacy acceptance. Samples in this study are Facebook user who had already given their like, comment and share for a particular brand within six months. The data was processed by using Structural Equation Modeling SEM.

The result of this study found that both self expressive brands inner self and self expressive brands social self have positive effect to brand love. Brand love has positive effect to brand advocacy word of mouth and brand advocacy acceptance. This study also found that self expressive brands inner self has positive effect to brand advocacy acceptance, but it doesn't have effect to brand advocacy word of mouth. On the other hand, self expressive brands social self has positive effect to brand advocacy word of mouth, nevertheless it doesn't have effect to brand advocacy acceptance."

"Penelitian ini bertujuan untuk menganalisis pengaruh brand equity terhadap repurchase intention dan word-of-mouth, dengan country of origin dan product type sebagai variabel moderasi pada pengguna Merek Nike yang berada di Jabodetabek. Penelitian ini menggunakan metode kuantitatif dimana penelitian dilakukan dengan menyebarkan kuesioner. 160 Responden telah menjawab kuesioner. KMO dan cronbach’s alpha telah digunakan untuk uji validitas dan reliabilitas. Analisis akhir dilakukan dengan program SPSS, dengan menggunakan metode regresi linier berganda. Temuan penelitian ini menyimpulkan bahwa brand equity berpengaruh signifikan terhadap repurchase intention dan word of mouth. Product type secara signifikan memoderasi pengaruh brand equity terhadap repurchase intention dan word-of-mouth. Namun, country of origin tidak memoderasi pengaruh brand equity terhadap repurchase intention dan word-of-mouth.

---

This study aims to analyze the effects of brand equity on repurchase intentions and word-of-mouth, with country of origin and product type as moderation variables on users of the Nike Brand residing in Jabodetabek. This study uses a quantitative method in which the research is conducted by spreading questionnaires. 160 Respondents have submitted the questionnaires. KMO and cronbach’s alpha has been used for validity and reliability tests. The final analysis is done with the SPSS program, using the multiple linear regression method. The findings of this study concluded that brand equity significantly affects repurchase intention and word of mouth. Product type also significantly moderates the effects of brand equity to repurchase intention and word-of-mouth. However, country of origin does not moderate the effects of brand equity to repurchase intention and word-of-mouth."

"ABSTRAKNama : Gerha JayamalaProgram Studi : Magister Manajemen Judul : Pengaruh Electronic Word-of-Mouth eWOM terhadap Brand Attitude dan Purchase Intention pada Beauty Box IndonesiaPembimbing : Daniel T.H Aruan Berubahnya pola perilaku konsumen dalam mencari informasi tentang sebuah produk sebelum memutuskan untuk membeli membuat berbagai perusahaan merubah keputusan pemasaran strategisnya dan berfokus kepada pemasaran digital. Electronic word-of-mouth eWOM merupakan salah satu bentuk hasil pemasaran digital yang mampu memberikan pengaruh besar pada sikap konsumen terhadap suatu merek dan keputusan membeli konsumen. Tesis ini bertujuan untuk melihat apakah eWOM memiliki pengaruh pada brand attitude dan keinginan membeli pada konsumen Beauty Box Indonesia. Penelitian ini memiliki 3 tiga variabel yaitu eWOM, brand attitude, dan purchase intention. Penelitian kuantitatif ini menggunakan kuesioner sebagai instrumen penelitian dan dianalisis menggunakan PLS-SEM. Berdasarkan hasil analisis penelitian, ditemukan bahwa eWOM memiliki pengaruh siginifikan terhadap brand attitude dan eWOM berpengaruh pada purchase intention melalui brand attitude.

---

ABSTRACTName Gerha JayamalaStudy Program Master of ManagementTitle The Effect of Electronic Word of Mouth eWOM on Brand Attitude and Purchase Intention Case Study Beauty Box Indonesia Counselor Daniel T.H Aruan The change of consumer behavior in finding information about one product before deciding to purchase affect the strategic marketing decisions of many companies and driving them to focus in digital marketing. Electronic word of mouth eWOM is one of the results of digital marketing that capable in influencing the consumer rsquo s attitude towards the brand and their purchase decision. The purpose of this research is to examine how eWOM affects brand attitude and purchase intention of Beauty Box Indonesia rsquo s customer. This research has 3 three variables which are eWOM, brand attitude, and purchase intention. This quantitative research use questionnaire as the research instrument and analyzed by using PLS SEM. Based on the result of the research analysis, eWOM has significant effect on brand attitude and eWOM affect purchase intention through brand attitude as the mediating variable. "