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"Penetrasi internet yang tumbuh pesat serta penggunaan aplikasi seluler menyebabkan peningkatan ekonomi digital dan terus berkembangnya bisnis online, termasuk di Indonesia. Berbagai bisnis online memasarkan produknya melalui media sosial seperti Instagram, salah satunya adanya merek alas kaki PVRA dan MADER. Penelitian ini mengajukan perspektif value-attitude- behavior seperti utilitarian value, hedonic value, dan attitude serta faktor lain yaitu privacy dan trust untuk meneliti alasan pembeli terhadap online repurchase intention. Pengumpulan data dilakukan dengan instrumen kuesioner dan terkumpul 180 responden yang kemudian diolah menggunakan metode PLS-SEM. Hasil dari penelitian ini menunjukkan bahwa utilitarian value memiliki pengaruh positif pada attitude responden MADER terhadap online repurchase intention. Kemudian, hedonic value memiliki pengaruh positif pada attitude responden PVRA maupun MADER terhadap online repurchase intention mereka. Berikutnya, trust memiliki pengaruh positif pada attitude responden PVRA dan MADER terhadap online repurchase intention. Selain itu, attitude memiliki pengaruh positif terhadap online repurchase intention baik pada responden PVRA maupun responden MADER.

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Rapidly growing internet penetration and the use of mobile applications have led to an increase in the digital economy and the continued development of online businesses, including in Indonesia. Various online businesses market their products through social media such as Instagram, one of which are footwear brand name PVRA and MADER. This research proposes the perspective of value- attitude-behaviors such as utilitarian value, hedonic value, and attitude and other factors, such as privacy and trust to examine the reasons for buyers towards the online repurchase intention. Data collection was done by questionnaire instruments and has been collected 255 respondents which were then processed using the PLS-SEM method.

The results of this study indicate that utilitarian value has a positive influence on the attitude of MADER respondents to the online repurchase intention. Then, hedonic value has a positive influence on the attitude of PVRA and MADER respondents to their online repurchase intention. Next, trust has a positive influence on the attitude of PVRA and MADER respondents to the online repurchase intention. In addition, attitude has a positive influence on online repurchase intention in both PVRA respondents and MADER respondents."

"Industri layanan pesan-antar makanan online (OFDS) merupakan salah satu inovasi signifikan di seluruh dunia dalam pasar industri makanan yang sudah jenuh. Oleh karena itu, sangat penting untuk mendapatkan wawasan yang lebih baik mengenai faktor internal dan eksternal yang mempengaruhi sikap konsumen dan niat pembelian ulang. Penelitian ini disusun untuk menyelidiki signifikansi manfaat yang dirasakan, risiko yang dirasakan, dan persuasi online terhadap sikap konsumen dan niat membeli ulang dengan norma subjektif dan kontrol perilaku yang dirasakan sebagai elemen tambahan. Pengaruh mediasi juga diteliti. Berdasarkan hasil analisis terhadap 209 responden yang berdomisili di Indonesia dengan menggunakan Partial Least Squares Structural Equation Modelling, ditemukan bahwa perceived benefit dan online persuasion mempengaruhi sikap konsumen, sikap konsumen juga memediasi hubungan tersebut dengan repurchase intention, dan subjective norm serta perceived behavior control ditemukan memiliki pengaruh terhadap repurchase intention. Namun, perceived risk ditemukan tidak memiliki pengaruh yang signifikan terhadap sikap konsumen. Hasil penelitian menyarankan penyedia aplikasi OFDS untuk menyediakan desain yang menarik secara visual, aplikasi dan pengalaman pengguna yang mudah dinavigasi, pembelajaran mesin untuk preferensi konsumen, evaluasi akurasi pesanan secara internal, peningkatan privasi dan promosi makanan popular.

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The online food delivery services (OFDS) industry is one of the most significant worldwide innovations in the saturated market of food industry. Thus, it is crucial to gain a better insight of both the internal and external factors that influence the attitudes of consumer and repurchasing intention. The study was arranged to investigate the significancy of perceived benefits, perceived risk, and online persuasion towards the attitudes of consumer and repurchase intention with subjective norm and perceived behavior control as its additional element. The mediating influence were also examined. Based on the analyzed result on 209 respondents domiciled in Indonesia using Partial Least Squares Structural Equation Modelling, it was found that perceived benefit and online persuasion were found to influence the attitude of consumer, attitude also mediate those relationship, and subjective norm and perceived behavior control was found to have influence toward repurchase intention. However, perceived risk was found to have no significant influence towards the consumer attitude. The research result suggests the OFDS application provider to provide a visually appealing design, easy to navigate application and user experience, machine learning for consumer preference, internal order accuracy evaluation, improved privacy and security, and highlighting popular food among social circles."

"Penelitian ini bertujuan untuk mengetahui pengaruh Platform Interactivity, Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, dan Knowledge Contributor Charisma terhadap Perceived Value dan Repurchase Intention dengan Peran Mediasi Satisfaction Pada PenggunaOnline Paid Knowledge. Penelitian ini menguji 200 data yang diperoleh dari pengguna produk online paid knowledge di Indonesia. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kuantitatif, dengan teknik sampling non-probability purposive sampling. Pengolahan data penelitian ini menggunakan metode Structural Equation Modelling Partial Least Square (SEM-PLS) dengan menggunakan aplikasi SMART PLS 3. Hasil penelitian ini menunjukan bahwa adanya hubungan positif antara Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, dan Knowledge Contributor Charisma terhadap Perceived Value. Namun, tidak ada pengaruh yang signifikan pada Platform Interactivity terhadap Perceived Value. Perceived Value juga ditemukan memiliki pengaruh hubungan positif terhadap Repurchase Intention dan Satisfaction. Sedangkan, Satisfaction juga memiliki pengaruh hubungan positif terhadap Repurchase Intention, serta Satisfaction terbukti memediasi Perceived Value dan Repurchase Intention.

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This study aims to determine the effect of Platform Interactivity, Quality of Platform Information, Scarcity of Knowledge, Personalization of Knowledge, Professionalism of Knowledge Contributors, and Charisma of Knowledge Contributors on Perceived Value and Repurchase Intention with the Mediation Role of Satisfaction in Online Paid Knowledge Users. This study examines 200 data obtained from users of online paid knowledge products in Indonesia. This research is a descriptive research with a quantitative approach, using a non-probability purposive sampling technique. The processing of this research data uses the Structural Equation Modeling Partial Least Square (SEM-PLS) method using the SMART PLS 3 application. The results of this study indicate that there is a positive relationship between Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, and Knowledge Contributor Charisma to Perceived Value. However, there is no significant effect on Platform Interactivity on Perceived Value. Perceived Value was also found to have a positive relationship with Repurchase Intention and Satisfaction. Meanwhile, Satisfaction also has a positive relationship with Repurchase Intention, and Satisfaction is proven to mediate Perceived Value and Repurchase Intention."

"Penelitian ini membahas tentang faktor yang memengaruhi niat pembelian kembali pada Online Travel Agent OTA . Responden penelitian ini berjumlah 225 orang dan merupakan orang yang sudah pernah memesan hotel secara online melalui situs Traveloka dalam kurun waktu tiga bulan terakhir dengan wilayah cakupan Jakarta, Bogor, Depok, Tangerang, dan Bekasi. Pengolahan data menggunakan program LISREL 8,51. Hasil penelitian menunjukkan bahwa product related factors berpengaruh positif pada niat pembelian kembali, begitu juga dengan channel related factors yang terbukti berpengaruh positif pada niat pembelian kembali, serta channel related factors berpengaruh positif pada niat pencarian informasi, penelitian ini juga menemukan bahwa product related factors tidak berpengaruh pada niat pencarian informasi, dan niat pencarian informasi tidak berpengaruh pada niat pembelian kembali.

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This research studies the factors that affect repurchase intention on OTAs Online Travel Agent. This research sampled 225 respondents, which are people who have booked hotel stays through the website app Traveloka in the past three months, living in areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi. The data was processed using the software LISREL 8.51.

This research shows that Product Related Factors have positive effect on Repurchase Intention, and Channel Related Factors have positive effect on Repurchase Intention, also Channel Related Factors have positive effect on Information Search Intention. This research also shows that Product Related Factors has no positive effect on Information Search Intention and Information Search Intention has no positive effect on Repurchase Intention."

"Perkembangan teknologi di Indonesia tengah mengalami kemajuan yang pesat. Salah satu kemajuan teknologi yang sedang marak adalah munculnya situs atau aplikasi jual beli. Kemunculan ini mampu membuat masyarakat dengan mudah berbelanja maupun berjualan hanya dengan mengakses situs ataupun aplikasi jual beli melalui perangkat pintar. Namun, kemudahan yang didapatkan juga memiliki sisi negatif, yaitu dapat menyebabkan masyarakat cenderung berperilaku impulsif saat berbelanja. Konsumen yang memiliki perilaku ini membeli suatu barang atau jasa dengan spontan tanpa pertimbangan. Perilaku online impulsive buying dapat dipengaruhi oleh berbagai faktor, salah satunya adalah faktor intrinsik konsumen. Selain itu, individu yang cenderung berperilaku impulsif saat berbelanja umumnya berusia 18 sampai dengan 39 tahun, yang mana termasuk dalam fase dewasa awal. Oleh karena itu, dalam penelitian ini akan diteliti lebih lanjut mengenai faktor-faktor intrinsik yang dapat memengaruhi perilaku pembelian impulsif pada individu yang telah memasuki usia dewasa awal. Pengambilan sampel dilakukan dengan menyebarkan kuesioner kepada mahasiswa FMIPA UI menggunakan metode purposive sampling dan terdapat 396 sampel berdasarkan the 10-times rule. Peneliti menggunakan metode Partial Least Square (PLS) dan Multi-Group Analysis Partial Least Square (MGA-PLS) dalam penyelesaian masalah penelitian, serta bootstrap untuk mengevaluasi inner model. Hasil penelitian menunjukkan kepribadian neuroticism, materialism, shopping enjoymet tendency, dan impusive buying tendency berpengaruh secara signifikan terhadap online impulsive buying behavior. Selain itu, tidak terdapat perbedaan pengaruh diantara setiap kategori dalam variabel demografi jenis kelamin, domisili, dan pendapatan mahasiswa.

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Technological developments in Indonesia are currently experiencing rapid progress. One of the technological advances that is currently popular in Indonesia is the emergence of buying and selling sites or applications. This emergence makes it easier for people to shop or sell by simply accessing buying and selling sites or applications through smart phone. However, this convenience also has a negative side, which can cause people tend to behave impulsively when shopping. Consumers who have this behavior buy an item or service spontaneously without consideration. Online impulsive buying behavior can be affected by various factors, one of which is the consumer's intrinsic factor, that is big five personality traits, culture, materialism, shopping enjoyment tendency, and impulsive buying tendency. Individuals who tend to behave impulsively when shopping are usually aged 18 to 39 years, which is in the early adult phase. Therefore, this study will examine further about the intrinsic factors that can influence impulsive buying behavior in individuals who have entered early adulthood. Sampling was carried out at the Faculty of Mathematics and Natural Sciences, University of Indonesia by distributing questionnaires to students who fit the required criteria using a purposive sampling method and there are 396 samples whose number is determined by the 10-times rule. Researchers use Partial Least Square and Multi-Group Analysis methods to solve this research problem, and bootstrap to evaluate the inner model. The results showed that the personality of neuroticism, materialism, shopping enjoyment tendency, and impulsive buying tendency had a significant effect on online impulsive buying behavior. There is no difference in the influence between each category in the demographic variables of gender, domicile, and student income."

"Kehadiran dan peran retail dan pasar online di Indonesia tidak bisa diabaikan. Tingginya akses dan transaksi yang dilakukan secara online menimbulkan kekhawatiran terhadap praktik etika antara pelaku bisnis online dengan pelanggannya. Tesis ini membahas persepsi pelanggan terhadap etika ritel online dan dampaknya terhadap persepsi risiko dan repurchase intention. Penelitian ini juga memperkenalkan analisis tambahan berdasarkan kelompok generasional yaitu Milenial dan Generasi Z; dan juga analisis berdasarkan tingkat keterlibatan produk. Penelitian ini merupakan penelitian kuantitatif yang berhasil mengumpulkan 500 responden melalui survei daring sebagai metode utama pengumpulan data. Hasil analisis menyimpulkan bahwa persepsi etika ritel online berpengaruh negatif terhadap persepsi risiko dan berpengaruh positif terhadap repurchase intention. Analisis tambahan juga menemukan bahwa terdapat: perbedaan signifikan dalam persepsi etika ritel online dan repurchase intention antara generasi Milenial dan Gen Z; dan perbedaan signifikan dalam persepsi risiko dan repurchase intention antara pelanggan produk dengan keterlibatan tinggi dan pelanggan produk dengan keterlibatan rendah.

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The presence and role of online retailers and marketplaces in Indonesia cannot be underestimated. The high number of access and transactions carried out online brings forth concern of ethical practices between online businesses and their customers. This thesis discusses customers' perception of online retail ethics and their impact on risk perceptions and repurchase intentions. This research also introduces additional analysis on generational groups with Millennials and Generation Z; and product categories based on the level of product involvement. The study is a quantitative research that has successfully collected 500 respondents through an online survey as the main method of data collection. The analyses concluded that perception of online retail ethics has a negative effect on perceived risk and a positive effect on repurchase intention. The additional analyses also discovered that there are: significant differences in perception of online retail ethics and repurchase intention between Millennials and Gen Z; and significant differences in perceived risk and repurchase intention between customers of high-involvement and low-involvement products."

"Skripsi ini membahas mengenai analisis faktor-faktor yang mempengaruhi kepuasan dan loyalitas bagi konsumen yang melakukan pembelian barang melalui internet yaitu faktor eksternal yang berasal dari penerimanaan teknologi (technology acceptance factors), kualitas layanan website (website service quality), dan E-ServQual serta faktor internal yakni specific holdup cost. Pengelolahan data dalam penelitian ini menggunakan Structural Equation Modeling dengan LISREL 8.8. Hasil penelitian ini menunjukkan bahwa ketiga faktor tersebut mempengaruhi kepuasan dan loyalitas konsumen yang melakukan pembelian barang melalui internet. Dalam penelitian ini juga ditemukan bahwa loyalitas dapat dipengaruhi secara langsung melalui eksternal faktor dan secara tidak langsung dengan pengaruh yang diberikan oleh kepuasan konsumen secara signifikan. Hal ini menunjukkan bahwa untuk meningkatkan kepuasan dan loyalitas, para pebisnis perlu memperhatikan faktor penerimaan teknologi, kualitas layanan website, dan specific holdup cost.

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This research discusses the analysis of the factors that influence satisfaction and loyalty for consumers who purchase goods over the internet is an external factor that comes from technology acceptance factors, website service quality, and EServQual as well as internal factors that is specific holdup cost. Structural Equation Modeling with LISREL 8.8 program has been used to process the data.

These results of this research shows that three factors influence the satisfaction and loyalty of consumers who make purchases via the internet. This study also found that loyalty can be influenced by external factors directly and indirectly by the impact of customer satisfaction significantly. This indicates that to increase customer satisfaction and loyalty, businesses need to concern about technology acceptance factors, website service quality, and specific holdup cost."

"Tujuan dari penelitian tesis ini adalah untuk menganalisis faktor-faktor yang mempengaruhi niat perilaku atau behavioral intention terhadap belanja online yang dibandingkan antara belanja melalui website brand dan online marketplace. Penulis menginisiasi model penelitian yang terintegrasi dimana kepercayaan dan sikap terhadap belanja online menjadi penengah dari pengaruh beberapa faktor seperti relative advantage, eWOM (electronic Word of Mouth), perceived web qualities, dan e-service qualities. Analisis multi group pada kedua channel tersebut dilakukan secara keseluruhan dan terpisah. Analisis ini merupakan penelitian empiris dan menggunakan metode kuantitatif. Model penelitian yang dihipotesiskan diuji menggunakan estimasi partial least square (PLS). Hasil dari penelitian menunjukkan bahwa relative advantage, eWOM, perceived web qualified, dan e-service qualities memiliki pengaruh positif dan signifikan terhadap kepercayaan baik untuk website brand maupun marketplace. Pada kedua channel, variabel relative advantage dan EWOM tidak berpengaruh secara langsung terhadap behavioral intention, namun pada marketplace, perceived web quality dan e-service quality juga tidak berpengaruh secara langsung.

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The purpose of this thesis research is to analyze the behavioral factors that influence the intention towards online shopping that is compared between shopping through brand websites and online marketplace. The researcher initiates an integrated research model in which trust and attitudes towards online shopping mediate the influence of several factors such as relative advantage, eWOM (electronic Word of Mouth), perceived web quality, and electronic service quality. Multigroup analysis on two channels was carried out as a whole and separately. This research is an empirical study and uses quantitative methods. The hypothesized research model was tested using partial least squares (PLS) estimation. The result shows that relative advantage, eWOM, perceived web quality, and electronic service quality have a positive and significant effect on the trust for both brand websites and online marketplace channels. In both channels, the relative advantage and EWOM variables do not have a direct effect on behavioral intention, but in the marketplace, perceived web quality and e-service quality also do not have a direct effect."

"Pertumbuhan pengguna Netflix mengalami kenaikkan secara global setiap tahunnya dan Indonesia menjadi salah satu pasar terbesar yang ada di Asia Tenggara. Namun Netflix akan mencapai puncaknya yang nantinya akan mengakibatkan pengurangan bahkan mengurangi pengguna Netflix. Tujuan penelitian ini adalah untuk melihat pengaruh confirmation, flow, perceived usefulness, perceived enjoyment, dan satisfaction terhadap continuance intention pada pengguna Netflix dengan menggunakan model ECM-IT extended dan variabel hedonis. Dalam mengolah data responden, digunakan SPSS dan AMOS untuk menganalisis sebanyak 271 responden. Hasil yang didapatkan menunjukkan bahwa satisfaction dan perceived enjoyment memiliki hubungan paling signifikan terhadap continuance intention dan kemudian flow dapat mempengaruhi continuance intention yang dimediasi oleh perceived enjoyment. Kemudian tidak ditemukan hubungan antara perceived usefulness dan confirmation dengan continuance intention.

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The growth of Netflix users has increased globally every year and Indonesia is one of the largest markets in Southeast Asia. But Netflix will reach its peak which will eventually result in a reduction or even a reduction in Netflix users. The purpose of this study was to examine the effect of confirmation, flow, perceived usefulness, perceived enjoyment, and satisfaction with continuation intentions on Netflix users using the extended ECM-IT model and hedonic variables. In processing respondent data, SPSS and AMOS were used to analyze 271 respondents. The results obtained show that satisfaction and enjoyment have the most significant relationship to continuance intention and flow can influence continuance intention which is mediated by pleasure. Then, there are no relationship was found between perceived usefulness towards continuance intention."

"Penelitian ini bertujuan untuk mengetahui hubungan customer expectation, perceived enjoyment, perceived ease of use, dan customer satisfaction terhadap repurchase intention barang bekas pakai secara online dalam konteks Carousell. Sampel yang digunakan dalam penelitian ini adalah pengguna aktif aplikasi Carousell yang berdomisili di Indonesia, berusia 17 - 55 tahun dan pernah membeli barang bekas pakai melalui aplikasi Carousell dalam 3 bulan terakhir. Kuesioner menggunakan platform Google Form dan mendapatkan keseluruhan responden dari berbagai media sosial dan melalui aplikasi Carousell. Dalam penelitian ini, terdapat 230 jumlah responden secara keseluruhan. Data yang terkumpul diolah menggunakan metode Partial Least Square - Structural Equation Modeling (SEM) dan menggunakan software SmartPLS. Hasil penelitian ini menunjukkan bahwa Customer Expectation memiliki pengaruh positif terhadap Perceived Enjoyment, Perceived Ease of Use dan Customer Satisfaction. Selanjutnya, Customer Satisfaction memiliki pengaruh secara positif terhadap Repurchase Intention. Lalu ditemukan pula Perceived Enjoyment mempengaruhi Customer Satisfaction dan Repurchase Intention secara positif. Sedangkan perceived ease of use terbukti mempengaruhi perceived enjoyment dan repurchase intention secara positif tetapi memiliki hubungan negatif terhadap Customer Satisfaction. Tetapi, Perceived Enjoyment terbukti memediasi hubungan Perceived Ease of Use terhadap Customer Satisfaction.

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This study aims to determine the relationship between customer expectation, perceived enjoyment, perceived ease of use, and customer satisfaction on repurchase intention of used goods online in the context of Carousell. The sample used in this study are active users of the Carousell application who are domiciled in Indonesia, aged 17 - 55 years and have purchased used goods through the Carousell application in the last 3 months. The questionnaire uses the Google Forms platform and gets overall respondents from various social media and through the Carousell application. In this study, there were 230 total respondents. The collected data was processed using the Partial Least Square - Structural Equation Modeling (SEM) method and using the SmartPLS software. The results of this study indicate that Customer Expectation has a positive influence on Perceived Enjoyment, Perceived Ease of Use and Customer Satisfaction. Furthermore, Customer Satisfaction has a positive influence on Repurchase Intention. Then it was also found that Perceived Enjoyment positively affected Customer Satisfaction and Repurchase Intention. Meanwhile, Perceived Ease of Use has been shown to positively affect perceived enjoyment and repurchase intention but has a negative relationship with Customer Satisfaction. However, Perceived Enjoyment is proven to mediate the relationship between Perceived Ease of Use and Customer Satisfaction"