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"Penelitian ini bertujuan untuk mengetahui pengaruh dua bentuk consumer participation, yaitu consumer-consumer interaction dan consumer-brand interaction terhadap consumer brand engagement (cognitive engagement, emotional engagement, dan behavioral engagement). Serta pengaruh mediasi consumer satisfaction dalam mendorong pengaruh consumer brand engagement terhadap brand loyalty (positive eWOM, ongoing search, dan repurchase intention) dalam konteks merek kecantikan lokal Indonesia. Penelitian ini menggunakan survei yang disebarkan secara daring pada 328 responden berusia 18-34 tahun yang pernah membeli dan membuka media sosial merek kecantikan lokal. Data yang terkumpul kemudian diolah menggunakan metode structural equation modeling (SEM). Hasil penelitian ini menunjukan bahwa consumer-consumer interaction dan consumer-brand interaction berpengaruh secara positif pada cognitive engagement, emotional engagement, dan behavioral engagement. Dapat diketahui bahwa consumer satisfaction memediasi pengaruh cognitive engagement, emotional engagement, dan behavioral engagement terhadap positive eWOM, ongoing search behavior, dan repurchase intention. Penelitian ini juga memberikan implikasi bagi pemasar untuk mengelola partisipasi konsumen di media sosial.

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This study aims to determine the effect of two forms of consumer participation, namely consumer-consumer interaction and consumer-brand interaction on consumer brand engagement (cognitive engagement, emotional engagement, and behavioral engagement). As well as the mediating effect of consumer satisfaction in encouraging the influence of consumer brand engagement on brand loyalty (positive eWOM, ongoing search behavior, and repurchase intention) in the context of Indonesian local beauty brands. This study uses a survey distributed online to 328 respondents aged 18-34 years who had purchased and opened the social media of a local beauty brand. The data collected was then processed using the structural equation modeling (SEM) method. The results of this study indicate that consumer-consumer interactions and consumer-brand interactions have a positive effect on cognitive engagement, emotional engagement, and behavioral engagement. It can be seen that consumer satisfaction mediates the effect of cognitive engagement, emotional engagement, and behavioral engagement on positive eWOM, ongoing search behavior, and repurchase intention. This study also provides meaningful implications for marketers to manage consumer participation on social media."

"Tujuan dari makalah ini adalah untuk mengeksplorasi pengaruh brand engagement dan brand love terhadap overall brand equity dan repurchase intention konsumen milenial Indonesia pada pasar smartphone/ponsel pintar. Dalam penelitian ini, brand engagement konsumen diuji per dimensi (cognition, affection, dan activation), untuk membuktikan intensitas dimensi yang mempengaruhi hubungan konsumen-merek. Penelitian ini akan menggunakan studi kasus lima merek smartphone teratas di Indonesia, antara lain: Apple, Samsung, Oppo, Vivo, dan Xiaomi. Pengumpulan data dilakukan melalui survei daring terhadap 468 milenial. Data kemudian dilakukan uji reliabilitas dan validitas, sebelum diuji dengan analisis confirmatory factor analysis pada sem untuk uji kekuatan hubungan. Makalah ini menunjukkan bahwa brand engagement secara keseluruhan terbukti mempengaruhi brand love secara positif. Brand love, affection dan activation dari brand engagement juga terbukti mempengaruhi overall brand equity dan repurchase intention secara positif. Namun, cognition tidak terbukti secara langsung mempengaruhi overall brand equity dan repurchase intention secara positif. Studi lebih lanjut mungkin bertujuan untuk menyelidiki kategori lain dari produk dan layanan. Studi ini juga hanya berfokus pada satu segmen konsumen (segmen milenial), studi lebih lanjut mungkin mengevaluasi segmen konsumen yang berbeda atau membandingkannya dengan segmen lain. Studi ini menawarkan saran bagi manajer untuk meningkatkan overall brand equity mereka melalui peningkatan brand engagement dan brand love pada produk, mendorong hasil positif berupa repurchase intention. Makalah ini berkontribusi pada literatur hubungan konsumen-merek yang terus berkembang dengan mengeksplorasi peran brand engagement dan brand love di segmen konsumen milenial

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.The purpose of this paper is to explore the effects of brand engagement and brand love to overall brand equity and repurchase intention of Indonesian millennial consumers in the smartphone market. Consumer brand engagement is tested per dimension (cognition, affection, and activation), to prove the intensity of dimensions affecting the consumer-brand relationship. This paper will use the case study of five top smartphone brands in Indonesia, including: Apple, Samsung, Oppo, Vivo, and Xiaomi. The data collection ­was done via an online survey of 468 millennials. The data then went to a reliability and validity test, before tested with structural equation modelling confirmatory factor analysis for the strength of relationships test. The paper suggests that overall brand engagement is proven to influence brand love positively. Brand love, affection and activation of brand engagement are also proven to influence brand equity and repurchase intention positively. However, cognition isn’t proved to directly influence overall brand equity and repurchase intention positively. Further study might aim at investigating other categories of products and services. Other outcomes might be evaluated, as well as other moderating variables. This study also only focuses on one consumer segment (millennials), further study might evaluate different consumer segments or compare it with other segments. This study offers suggestions for managers to enhance their overall brand equity through raising the brand engagement and brand love of the products, encouraging positive outcomes as repurchase intention. This paper contributes to the ever-growing consumer-brand relationships literature by exploring the role of brand engagement and brand love in the millennials segment."

"Penelitian terkait brand post characteristics tengah menjadi agenda dan perhatian banyak peneliti di bidang marketing dalam beberapa tahun terakhir. Penelitian saat ini ingin mencoba memberikan gambar lebih menyeluruh mengenai brand post characteristics dan melihat pengaruhnya dalam mendorong consumer engagement dan customer-brand relationship pada platform Instagram yang memiliki format unggahan lebih beragam dibandingkan dengan platform social media lainnya. Metode kuantitatif menggunakan online kuesioner digunakan untuk melihat secara langsung perilaku dari 486 responden dalam melakukan interaksi dan menciptakan persepsi atas dirinya dan brand. Hasil penelitian saat ini menunjukkan bahwa vividness dan content type mempengaruhi consumer engagement di Instagram, sehingga dapat menjadi masukan bagi pemasar untuk menentukan strategi bersaing di Instagram.

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Research related to brand post characteristics has been on the agenda and attention of many researchers in the marketing field in recent years. Current study aims to provide a more comprehensive picture of brand post characteristics to see their influence in driving consumer engagement and customer-brand relationships on Instagram, a social media platform which has more diverse content formats compared to other platforms. Quantitative methods using online questionnaires are used to see direct behavior of 486 respondents in interacting and creating perceptions of themselves and the brand. The results of the current study show that vividness and content type significantly affect consumer engagement on Instagram. Therefore, this study could be the guidance for marketers to determine competitive strategies on Instagram."

"Consumer-based brand equity (CBBE) merupakan instrumen brand paling bernilai dari instrumen brand lainnya. Salah satu strategi pemasaran yang mampu meningkatkan CBBE adalah dengan social media marketing activities (SMMA) yang dapat dirasakan pengikutnya, atau perceived SMMA. Shopee Indonesia merupakan salah satu e- commerce yang mempunyai media sosial Instagram untuk memberi informasi terbaru dan berhubungan dengan konsumennya, khususnya di Jakarta yang penduduknya mempunyai angka melek media sosial hingga 99%. Perceived SMMA dapat menciptakan brand experience konsumen, serta nantinya brand experience mampu meningkatkan CBBE. Selain itu, co-creation dapat berperan sebagai moderasi antara hubungan perceived SMMA dan brand experience. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh perceived SMMA terhadap CBBE melalui brand experience serta co-creation behaviour sebagai moderasi pada pengikut Instagram Shopee Indonesia di Jakarta. Metode penelitian ini menggunakan pendekatan kuantitatif melalui teknik purposive sampling pada 211 responden yang diperoleh melalui online quiestionnaire. Hasil penelitian menunjukkan bahwa perceived SMMA berpengaruh signifikan terhadap CBBE. Perceived SMMA juga berpengaruh signifikan terhadap brand experience. Selain itu, brand experience mempunyai pengaruh signifikan terhadap CBBE. Peran brand experience sebagai mediasi antara perceived SMMA dan CBBE mempunyai pengaruh signifikan. Namun, tidak ada pengaruh signifkan pada co- creation behaviour sebagai moderasi antara perceived SMMA dan CBBE.

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Consumer-based brand equity (CBBE) is the most valuable brand instrument among the other brand instruments. One of the marketing strategies that can increase CBBE is social media marketing activities (SMMA) that can be perceived by its followers, or perceived SMMA. Shopee Indonesia is one of the e-commerce sites that has Instagram to provide the latest information and connect with its consumers, especially in Jakarta where the population has a social media literacy rate of up to 99%. Perceived SMMA can affect consumer’s brand experience, and also brand experience can increase CBBE. In addition, co-creation can be a moderator between the relationship between perceived SMMA and brand experience. This study aims to analyze the effect of perceived SMMA on CBBE through brand experience and co-creation behavior as a moderator from Shopee Indonesia's Instagram followers in Jakarta. The research method uses quantitative approach with purposive sampling technique on 211 respondents obtained through online questionnaires. The results showed that perceived SMMA had a significant effect on CBBE. Perceived SMMA also has a significant effect on brand experience. Futhermore, brand experience has a significant influence on CBBE. The role of brand experience as a mediation between perceived SMMA and CBBE has a significant effect. However, there is no significant effect on co-creation behavior as a moderator between perceived SMMA and CBBE."

"Seiring dengan meningkatnya tantangan dalam pembentukan consumer brand engagement melalui media sosial, penggunaan media sosial Instagram untuk mencari konten dan informasi terkait suatu merek terus meningkat di Indonesia. Hal ini menjadi jendela peluang bagi bisnis yang dianggap sebagai gaya hidup untuk memanfaatkan pemasaran media sosial sebagai alat untuk mengembangkan consumer engagement dan brand knowledge. Penelitian kuantitatif ini ditujukan untuk menganalisis pengaruh pemasaran media sosial terhadap consumer-brand engagement, dan menganalisa lebih lanjut mengenai pengaruh consumer-brand engagement terhadap brand knowledge yaitu brand awareness dan brand image pada merek Skincare di Indonesia. Sebanyak 304 responden yang merupakan pengguna Instagram dan pelanggan Scarlett dikumpulkan menggunakan purposive sampling method, dan dianalisis menggunakan Partial Least Squares – Structural Equation Modelling (PLS-SEM). Hasil penelitian ini mengungkapkan bahwa elemen electronic word of mouth, trendiness, dan entertainment di dalam pemasaran media sosial Scarlett merupakan kunci utama untuk mempengaruhi consumer brand engagement, dimana consumer brand engagement juga mempengaruhi brand knowledge.

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Along with the increasing challenge of forming consumer brand engagement through social media, the use of Instagram as a social media to seek brand-related contents and information has been increasing in Indonesia. This becomes a window of opportunity for businesses that are perceived as a lifestyle to utilize social media marketing as a tool to develop consumer engagement and brand knowledge. This quantitative study is aimed to analyse the effectiveness of social media marketing elements on consumer brand engagement, and further analyse the effectiveness of consumer brand engagement on brand knowledge in the context of Skincare brands in Indonesia. A total of 304 respondents are gathered who are Instagram users and Scarlett customers using a purposive sampling method, which is then further analysed with Partial Least Squares – Structural Equation Modelling (PLS-SEM). The result reveals that electronic word of mouth, trendiness, and entertainment element in Scarlett’s social media marketing are the key predictors influencing the consumer brand engagement, in return enhancing the brand knowledge."

"Gender merek telah diusulkan sebagai sumber yang relevan dari ekuitas merek berbasis konsumen (CBBE). Tujuan dari makalah ini adalah untuk memperdalam pemahaman tentang hubungan antara gender merek dan CBBE dengan menganalisis peran mediasi keterlibatan konsumen-merek (CBE) dan cinta merek (BL) pada hubungan ini. Penelitian ini dilakukan di Instagram, platform media sosial global yang dominan. Studi ini menggunakan satu industri yaitu Digital Wallet. Brand gender memiliki dari 2 faktor independen yaitu berciri Masculine Brand Personality (MBP) yang direpresentasikan oleh GoPay dan ciri Feminine Brand Personality (FBP) direpresentasikan oleh Shopee Pay didapati dari pengujian pilot test. Total 547 responden terdiri dari 278 pengguna GoPay dan 269 pengguna Shopee Pay. Pengujian hipotesis menggunakan PLS-SEM, diperoleh hasil bahwa gender merek memiliki dampak tidak langsung dan relevan pada ekuitas merek melalui brand love dan consumer brand engagemet. Oleh karena itu, penelitian ini menegaskan keuntungan dari penentuan posisi gender yang jelas dan memperluas penelitian sebelumnya menggunakan representatif untuk setiap gender merek.

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Brand gender has been proposed as a relevant source of consumer-based brand equity (CBBE). The aim of this paper is to deepen the understanding of the relationship between brand gender and CBBE by analyzing the mediating role of consumer-brand engagement (CBE) and brand love (BL) in this relationship. This research was conducted on Instagram, the dominant global social media platform. This study uses one industry, namely Digital Wallet. Brand gender has 2 independent factors, namely Masculine Brand Personality (MBP) which is represented by GoPay and Feminine Brand Personality (FBP) is represented by Shopee Pay, found from trial testing. A total of 547 respondents consisted of 278 GoPay users and 269 Shopee Pay users. Testing the hypothesis using PLS-SEM, the results show that gender brands have an indirect and relevant impact on brand equity through brand love and consumer brand engagement. Therefore, this study confirms the advantages of clear gender positioning and expansion of representative previous research for each brand gender."

"Mengikuti perkembangan teknologi dan perubahan perilaku konsumen, perusahaan saat ini menggunakan media sosial seperti Instagram sebagai alat pemasaran atau disebut sebagai pemasaran media sosial. Hal ini dapat menjadi peluang yang bisa dimanfaatkan oleh berbagai industri terutama industri kecantikan khususnya skincare berkaitan dengan peran media sosial sebagai media interaksi antara brand dengan konsumen serta sebagai tempat menyampaikan konten yang relevan dan menarik kepada konsumen. Penelitian kuantitatif ini bertujuan untuk mengetahui pengaruh social media marketing elements terhadap consumer-brand engagement dan brand knowledge pada brand Kahf dengan menganalisis data dari 210 responden yang merupakan laki-laki pengguna produk skincare Kahf, mengikuti akun Instagram Kahf, dan tinggal di Jabodetabek. Data pada penelitian ini dianalisis dengan menggunakan metode Partial Least Squares-Structural Equation Modelling (PLS-SEM). Hasil penelitian ini menemukan jika elemen electronic word of mouth, customization, dan interaction dalam pemasaran media sosial brand Kahf merupakan faktor utama yang memengaruhi consumer-brand engagement, yang mana consumer-brand engagement juga memengaruhi brand knowledge.

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Following technological advancements and changes in consumer behavior, companies nowadays utilize social media platforms such as Instagram as a marketing tool, commonly referred to as social media marketing. This presents an opportunity that can be leveraged by various industries, particularly the beauty industry, specifically skincare, in relation to the role of social media as a means of interaction between brands and consumers, as well as a platform for delivering relevant and engaging content to consumers. This quantitative study aims to examine the influence of social media marketing elements on consumer-brand engagement and brand knowledge for the Kahf brand, by analyzing data from 210 male respondents who are users of Kahf skincare products, follow the Kahf Instagram account, and reside in the Jabodetabek area. The data in this study were analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM) method. The findings of this study reveal that electronic word of mouth, customization, and interaction elements in Kahf's social media marketing are the main factors influencing consumer-brand engagement, which, in turn, also impacts brand knowledge."

"Peningkatan konsumsi pakaian masyarakat dari tahun mengalami peningkatan. Sebagai negara dengan mayoritas pemeluk agama islam, industri fashion muslim telah menjamur dan menyumbang kontribusi pada PDB dan ekspor nasional. Buttonscarves merupakan salah satu brand fashion muslim yang telah berhasil masuk ke pasar internasional. Untuk dapat bersaing di pasar internasional maupun nasional Buttonscarves melakukan strategi pendekatan yang berorientasi kepada pelanggannya. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh brand community identification dan reward terhadap brand loyalty melalui consumer brand engagement pada pelanggan Buttonscarves di Jakarta. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan menggunakan purposive sampling. Data yang diperoleh dari 100 orang responden dianalisis mengunakan SPSS melalui analisis statistik deskriptif dan uji regresi. Hasil penelitian menunjukan bahwa terdapat pengaruh antar variabel dalam model penelitian secara signifikan.

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The increase in people's clothing consumption has increased from year to year. As a country with a majority of Muslims, the Muslim fashion industry has mushroomed and contributed to GDP and national exports. Buttonscarves is a Muslim fashion brand that has successfully entered the international market. To be able to compete in international and national markets, Buttonscarves carries out a customer-oriented approach strategy. The aim of this research is to analyze the influence of brand community identification and rewards on brand loyalty through consumer brand engagement for Buttonscarves customers in Jakarta. This research uses a quantitative approach with a survey method and uses purposive sampling. Data obtained from 100 respondents was analyzed using SPSS through descriptive statistical analysis and regression tests. The research results show that there is a significant influence between the variables in the research model."

"Media sosial telah merubah persaingan industri kecantikan dan kosmetik menjadi lebih dinamis. Dinamisnya persaingan ini menjadikan Wardahbeauty menciptakan strategy baru dalam mempertahankan dan menarik lebih banyak pengikutnya di Instagram menggunakan digital marketing. Tujuan dari penelitian ini adalah menganalisis pengaruh perceived values terhadap brand loyalty dengan brand page engagement sebagai variabel mediasi (studi pada pengikut akun instagram wardahbeauty di DKI Jakarta). Penelitian ini menggunakan pendekatan kuantitatif dan pengumpulan data yang dilakukan melalui penyebaran kuesioner secara online. Hasil penelitian menunjukan bahwa perceived values memiliki pengaruh terhadap brand loyalty, perceived value memiliki pengaruh terhadap brand page engagement, serta brand page engagement memiliki pengaruh terhadap brand loyalty. Berdasarkan hasil uji mediasi yang telah dilakukan, terdapat pengaruh perceived value terhadap brand loyalty melalui mediasi brand page engagement. Penelitian ini merekomendasikan supaya Wardahbeauty dapat meningkatkan perceived value dan brand page engagement untuk meningkatkan brand loyalty kepada perusahaan.

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Social media has changed the competition in the beauty and cosmetic industry to be more dynamic. The dynamics of this competition have made Wardahbeauty create a new strategy in maintaining and attracting more followers on Instagram using digital marketing. The purpose of this study was to analyze the effect of perceived values on brand loyalty with brand page engagement as a mediating variable (study on followers of the Wardahbeauty Instagram account in DKI Jakarta). This study uses a quantitative approach and data collection is carried out through the distribution of online questionnaires. The results show that perceived values have an influence on brand loyalty, perceived value has an influence on brand page engagement, and brand page engagement has an influence on brand loyalty. Based on the results of the mediation test that has been carried out, there is an effect of perceived value on brand loyalty through mediation of brand page engagement. This study recommends that Wardahbeauty can increase perceived value and brand page engagement to increase brand loyalty to the company."

"Produk smarthome sedang marak baru-baru ini di Indonesia karena telah mengeskalasi nilai-nilai fungsional dari perabotan rumah tangga. Dalam konteks tersebut, consumer-consumer interaction (CCI) dan consumer brand interaction (CBI) menjadi hal penting dalam membentuk consumer-brand engagement, baik secara kognitif, emosional, dan perilaku terhadap merek yang menyediakan produk tersebut sehingga dapat mengarahkan behavioral intentions konsumen; ongoging search behavior dan repurchase intention. Desain penelitian ini merupakan cross-sectional dengan metode purposive sampling, dimana terdapat 170 responden konsumen Bardi yang merupakan penyedia produk smarthome. Data dikumpulkan melalui suvei daring dan diolah menggunakan teknik Partial Least Square – Structual Equation Modelling (PLS-SEM). Hasil olahan data menunjukkan bahwa behavioral intentions dipengaruhi oleh seluruh komponen consumer-brand engagement, dimana CCI memiliki peranan dominan dalam membentuk brand engagement tersebut

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Smarthome products have recently emerged in Indonesia recently for escalating the functional value of home appliances. In such context, consumer-consumer interaction (CCI) and consumer brand interaction (CBI) have importance in shaping cognitive, emotional, and behavioral engagement to drive behavioral intentions; ongoing search behavior, and repurchase intention. The research design was a cross-sectional with purposive sampling method collecting 170 Bardi consumers as a respondent, a brand that produced smarthome products. Data were collected using an online survey and processed using the Partial Least Square-Structural Equation Modelling (PLS-SEM) technique. The result indicated that behavioral intentions were influenced by all components of consumer-brand engagement, whereas CCI has a dominant role in shaping brand engagement."