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"Penelitian ini bertujuan untuk menguji pengaruh strategi green marketing mix, green image, green satisfaction, dan green trust pada green customer loyalty di pasar green cosmetics lokal Indonesia. Model pengukuran dibuat berdasarkan tanggapan valid dan reliabel dari kuesioner online pelanggan produk green cosmetics terkait green marketing mix, green image, green satisfaction, green trust, dan green customer loyalty menggunakan 6-poin Skala Likert dengan bantuan PLS-SEM. Hasil penelitian ini menunjukkan bahwa green product memiliki pengaruh positif pada green image dan green satisfaction. Green price memiliki pengaruh positif pada green image, green satisfaction, dan green customer loyalty. Green place memiliki pengaruh positif pada green image, green satisfaction, dan green trust. Green promotion memiliki pengaruh positif pada seluruh dimensi green brand equity dimana green public relation menunjukkan peran besar dalam penentuan hubungan antar keduanya. Green image memiliki pengaruh positif pada green satisfaction dan green trust. Green satisfaction memiliki pengaruh positif pada green trust dan green customer loyalty. Green trust memiliki pengaruh positif pada green customer loyalty.

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This study aims to examine the impact of green marketing mix, green image, green satisfaction, and green trust on green customer loyalty in Indonesia’s local green cosmetics market. A measurement model created based on valid and reliable responses from online questionnaire from sustainable cosmetics product’s customer for green marketing mix, green image, green satisfaction, green trust, and green customer loyalty using 6-point Likert Scale with the help of PLS-SEM. The results of this study indicate that green product has a positive effect on green image and green satisfaction. Green price has a positive influence on green image, green satisfaction, and green customer loyalty. Green place has a positive influence on green image, green satisfaction, and green trust. Green promotion has a positive influence on all dimensions of green brand equity where the green public relations show a large role in determining the relationship between the two. Green image has a positive influence on green satisfaction and green trust. Green satisfaction has a positive effect on green trust and green customer loyalty. Green trust has a positive influence on green customer loyalty."

"ABSTRAKMeningkatnya kepedulian konsumen terhadap lingkungan dapat dijadikan peluang bagi perusahaan untuk mengembangkan suatu strategi guna memenuhi kebutuhan dan keinginan konsumen yang terkait dengan lingkungan. Terkait dengan hal tersebut salah satu cara yang dapat dilakukan untuk dapat meningkatkan citra dari produk atau merek yang dihasilkan perusahaan adalah melalui penerapan strategi green marketing, yang merupakan wujud dari kepedulian perusahaan atas dampak yang dapat terjadi dari produk yang dihasilkan oleh perusahaan. Penelitian ini membahas tentang pengaruh dari green brand image terhadap green satisfaction, green trust, dan green brand equity pada merek Tupperware. Hasil penelitian ini menunjukkan bahwa pada kelompok responden yang memiliki pengetahuan terhadap program kepedulian lingkungan merek Tupperware, variabel green brand image memiliki pengaruh positif terhadap green satisfaction dan green trust. Sedangkan antara green brand image dengan green brand equity, green satisfaction dengan green brand equity, dan green trust dengan green brand equity menunjukkan tidak terdapat pengaruh. Untuk kelompok responden yang tidak mengetahui program kepedulian lingkungan merek Tupperware hasil penelitian ini menunjukkan bahwa green brand image berpengaruh positif terhadap green satisfaction dan green trust sedangkan terhadap green brand equity menunjukkan pengaruh negatif. Kemudian antara green satisfaction dengan green brand equity menujukkan pengaruh positif dan antara green trust dengan green brand equity menunjukkan tidak terdapat pengaruh.

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ABSTRACTIncreased consumer concern for the environment can be used as an opportunity for companies to develop a strategy to meet the needs and desires of consumers related to the environment. Related to this is one way that can be done to improve the image of the product or the brand that the company is through the implementation of green marketing strategy, which is a manifestation of the company's concern over the impact that may occur from products produced by the company. This research discusses the effect of green brand image toward green satisfaction, green trust, and green brand equity in the Tupperware brand. The results of this study showed that the group of respondents who have knowledge of the environmental program of Tupperware, green brand image has positive influence on green satisfaction and green trust. While between green brand image with green brand equity, green satisfaction with green brand equity and green trust with green brand equity showed there is no effect. For the group of respondents who have not knowledge of the environmental program of Tupperware, the result showed that green brand image has positive influence on green satisfaction and green trust while the green brand equity showed a negative effect. Then between green satisfaction with green brand equity showed a positive influence and green trust to green brand equity showed there is no effect"

"Tesis ini bertujuan untuk meneliti pengaruh dari green brand image, green trust, dan green satisfaction terhadap repurchase intention pada produk IKEA. Data berasal dari 165 responden yang sebelumnya sudah membeli produk IKEA yang dianalisis menggunakan structural equation modeling (SEM). Hasil penelitan ini menunjukkan bahwa green brand image berpengaruh terhadap green trust dan green satisfaction. Green trust memiliki pengaruh terhadap repurchase intention sedangkan green satisfaction tidak berpengaruh terhadap repurchase intention pada produk IKEA. Dari hasil penelitian, peneliti menyarankan IKEA untuk tetap mempertahankan usahanya dalam membentuk green brand image, mengedukasi konsumen untuk meningkatkan kesadaran hingga merubah perilaku mereka dalam menggunakan produk-produk ramah lingkungan, melakukan kegiatan corporate social responsibility atau community development, dan meningkatkan faktorfaktor lain yang menjadi pendorong adanya repurchase intention pada konsumen terutama di Indonesia.

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This thesis aims to investigate the influence of the green brand image, green trust and satisfaction towards repurchase intention green on IKEAproducts. Data were taken from 165 respondents who had previously been purchasing IKEA products and were analyzed with structural equation modeling (SEM). The results of this research showed that green brand image influence on green trust and green satisfaction. Green trust has an influence on repurchase intention, while green satisfaction has no effect on repurchase intention in IKEAproducts.

From the results of this study, the researchers suggest IKEA to maintain its efforts in forming green brand image, to educate consumers to raise awareness to change their behavior in using the products that are environmentally friendly, conducting corporate social responsibility or community development, and improve other factors that may be driving consumer?s repurchase intention, especially in Indonesia."

"Green perceived value, green satisfaction, dan green trust diterapkan dengan maksud agar tercapainya green loyalty dari pelanggan, sehingga pelanggan terus berkeinginan untuk melakukan pembelian ulang suatu produk. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh green perceived value, green satisfaction, dan green trust terhadap green loyalty pada konsumen The Body Shop di Jakarta. Sampel penelitian ini berjumlah 150 responden yang diambil dengan menggunakan purposive sampling. Analisa data dilakukan dengan menggunakan AMOS. Hasil penelitian ini menujukkan green perceived value, green satisfaction, dan green trust memiliki pengaruh langsung terhadap green loyalty. Hasil lain menunjukkan green perceived value memiliki pengaruh langsung baik terhadap green satisfaction dan green trust. Dalam penelitian ini green satisfaction tidak memiliki pengaruh dengan green trust. Variabel yang paling berpengaruh terhadap green loyalty adalah variabel green trust.

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Green perceived value, green satisfaction, and green trust are applied in order to achieve green loyalty from customers, so that customers continue to wish to repurchase a product. The objective of this research is to analyze the effect of green perceived value, green satisfaction, and green trust on green loyalty to consumers of The Body Shop in Jakarta. The sample of this study amounted to 150 respondents taken using purposive sampling. Data analysis is done using AMOS. The results of this research show that green perceived value, green satisfaction, and green trust have a direct influence on green loyalty. Other results show that green perceived value has a direct effect on green satisfaction and green trust. In this research green satisfaction has no influence with green trust. The most influential variable on green loyalty is the green trust variable."

"Penelitian ini menguji pengaruh empat variabel, yaitu ekolabel, dimensi produk, persepsi terhadap green compliance perusahaan, dan pengalaman masa lalu dalam membentuk persepsi konsumen terhadap kosmetik ramah lingkungan. Data primer didapatkan melalui penyebaran kuesioner dan diolah menggunakan multiple regression. Objek penelitian ini adalah The Body Shop. Sebanyak 155 responden bersedia melengkapi kuesioner, namun hanya 126 kuesioner yang memenuhi syarat untuk diolah. Hasil dari penelitian ini menunjukkan bahwa konsumen hanya mempertimbangkan persepsi terhadap green compliance perusahaan, dan pengalaman masa lalu dalam membentuk persepsi terhadap kosmetik ramah lingkungan. Konsumen mempertimbangkan pengalamannya dalam menggunakan kosmetik hijau dan persepssinya terhadap upaya perusahaan dalam melindungi lingkungan dalam membentu persepsi atas kosmetik hijau.

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This study investigate five independent variables involved in the green cosmetics perception formation, namely, corporate perception, product dimension, ecolabel, and past experience. This study use Multiple Regression to analyse the data obtained by survey. There are 155 respondents that willing to participate, but only 126 respondents are qualified. The result of this study is past experience and corporate perception are the only two variabels that has significant effect to form green cosmetics perception. Consumer rely on their experience on using green cosmetics and their perception regarding corporate activity on environmental protection to form perception about green cosmetics."

"Di tengah perkembangan industri kosmetik di Indonesia, hal tersebut juga berdampak pada lingkungan di mana beberapa pelaku industri bisnis kosmetik menggunakan bahan dan kemasan yang dapat mencemari lingkungan. Menyiasati hal tersebut, beberapa brand kosmetik asal Indonesia mengusung konsep sustainability dan menerapkan green marketing. Tidak hanya itu, konsumen juga kini mulai beralih pada pembelian ramah lingkungan atau green purchasing behavior. Green purchasing behavior sendiri penting karena perilaku tersebut dapat meminimalisir dampak buruk pada lingkungan. Oleh karena itu, penelitian ini meneliti pengaruh green brand knowledge, green trust, dan green perceived value terhadap green purchasing behavior pada konsumen salah satu merek kosmetik yang telah menerapkan konsep green yakni Sensatia Botanicals di Jabodetabek. Penelitian menggunakan pendekatan kuantitatif dengan menyebarkan kuesioner pada responden. Penarikan sampel dilakukan menggunakan teknik non-probability purposive sampling kepada 155 responden yang memenuhi kriteria. Kemudian data diolah menggunakan IBM SPSS Statistics 25 dan SmartPLS 3.2.9. Hasil penelitian menunjukkan bahwa green brand knowledge berpengaruh signifikan terhadap green purchasing behavior. Selain itu, green trust dan green perceived value memediasi pengaruh green brand knowledge terhadap green purchasing behavior. Penelitian di masa depan dapat meneliti variabel serupa pada merek di industri lain seperti produk elektronik, home-appliances, fashion, dan fast-moving consumer goods.

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Hence the development of the cosmetics industry in Indonesia, this also has an impact on the environment where several cosmetic business industry players use materials and packaging that can pollute the environment. To get around this, several cosmetic brands from Indonesia are promoting the concept of sustainability and implementing green marketing. Not only that, consumers are also starting to switch to environmentally friendly product as in shifting to green purchasing behavior. Green purchasing behavior itself is important because this behavior can minimize negative impacts on the environment. Therefore, this research examine the influence of green brand knowledge, green trust, and green perceived value on green purchasing behavior among consumers of one of the cosmetic brands that have implemented the green concept, namely Sensatia Botanicals that are located in Jabodetabek. The research uses a quantitative approach by distributing questionnaires to respondents. Sampling was carried out using a non-probability purposive sampling technique for 155 respondents who met the criteria. Then the data was processed using IBM SPSS Statistics 25 and SmartPLS 3.2.9. The research results show that green brand knowledge has a significant effect on green purchasing behavior. Apart from that, green trust and green perceived value mediate the influence of green brand knowledge on green purchasing behavior. Future research could examine similar variables across brands in other industries such as electronics, home appliances, fashion, and fast-moving consumer goods."

"Green marketing merupakan salah satu bentuk ilmu pemasaran yang dewasa ini sedang berkembang pesat. Penelitian skripsi ini adalah penelitian kuantitatif yang bertujuan untuk mengukur tingkatan green brand awareness sebuah kedai kopi ternama di Indonesia, guna memahami green marketing dari sudut pandang konsumennya. Adapun alasan yang mendorong perkembangan green marketing ini adalah, karena adanya permintaan (demand) dari konsumen kepada perusahaan, atas pelestarian lingkungan hidup. Perusahaan yang menerapkan strategi green marketing ini, disebut juga dengan green company/green brand. Dengan menggunakan indikator-indikator brand awareness yang sudah dikembangkan dengan teori green marketing, penelitian ini mencoba mengukur tingkat green brand awareness Starbucks di Indonesia. Penelitian ini melibatkan 107 responden yang dibatasi pada mahasiswa Universitas Indonesia. Pemilihan responden dipilih dengan metode non probabilita sampling dengan teknik purposive. Hasil penelitian menunjukkan bahwa, green brand awareness mahasiswa terhadap objek penelitian, terbilang rendah. Dari 11 indikator penelitian, enam diantaranya memang memiliki nilai mean yang tinggi, yakni di atas 3,40. Sementara itu, lima indikator lainnya, memiliki nilai mean yang termasuk ke dalam kategori "cukup" (2,60-3,40). Kendati demikian, jika dilihat lebih rinci berdasarkan persebaran jawabannya, banyak responden yang memilih "ragu-ragu" atau bahkan "tidak setuju" terhadap indikator yang dimaksudkan kepada Starbucks, sebagai "green brand".

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Green marketing is one of marketing sciences part which currently developing. This study is a quantitative research that aims to measure the famous coffee shop's green brand awareness level in Indonesia, in order to understand the green marketing from its consumer’s perspective. One of the reasons that encourage the development of green marketing is, because of the demand from the consumers to companies’ environmental responsibility. Those companies, which implement this green marketing strategy are also known as green company/green brand.

By using brand awareness indicators that have been developed with green marketing theory, this study tries to measure the Starbucks' green brand awareness level in Indonesia. This study involve, 107 respondents who are part of University of Indonesia students. These respondents are selected with non-probability method by using purposive technique.

The results of this study showed that, the students' green brand awareness level to research object, is relatively low. From 11 indicators, six of which (indeed) have a high mean values i.e. above 3,40. Meanwhile, five other indicators, have mean values that fall into category of "moderate" (2,60 to 3,40). However, if we take a closer look the results in detail, there are so many respondents who actually "hesitate" or even "disagree" with the indicator which are referred to Starbucks as a green brand."

"Inisiatif green marketing merupakan tren berkembang yang terpicu oleh peningkatan isu lingkungan merupakan sebuah aspek penting dalam decision making sebuah perusahaan. Namun, demand untuk produk ramah lingkungan saat ini belum merata di berbagai segmen pasar dan budaya, sehingga memerlukan penelitian yang country-specific. Studi ini menganalisa pengaruh elemen-elemen green marketing mix terhadap customer-based brand equity dalam konteks industry makanan organik di Indonesia. Metodologi Partial Least Square – Structural Equation Modelling (PLS-SEM) digunakan untuk melakukan penelitian terhadap 368 responden dari seluruh Indonesia, yang mengungkapkan adanya beberapa elemen green marketing mix yang memiliki dampak positif terhadap customer-based brand equity seperti green product dan green price terhadap perceived quality; green promotions terhadap brand awareness/association, perceived quality, dan brand loyalty; dan ecolabelling terhadap brand awareness/association, perceived quality, dan brand trust. Namun, elemen green place tidak memiliki dampak positif terhadap semua dimensi CBBE. Selain itu, hubungan positif antar semua dimensi brand equity telah ditemukan. Studi ini mampu memberi panduan yang berguna bagi marketer untuk menerapkan inisiatif green marketing untuk meningkatkan pengetahuan konsumen Indonesia terhadap merek makanan organik dan mengatasi isu lingkungan yang kian naik.

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The popularisation of green marketing initiatives is a growing trend as green issues have developed into a crucial aspect in corporate decision making. However, the demand for environmentally friendly products is unequal across different market segments and cultures, which calls for country-specific research. This study evaluates the influence of green marketing mix elements on customer-based brand equity in the Indonesian organic foods industry. Partial Least Square - Structural Equation Model (PLS-SEM) methodology is used to conduct research on 368 respondents across Indonesia, which has revealed that several green marketing mix elements positively impact some dimensions of customer-based brand equity such as green product and green price towards perceived quality; green promotions towards brand awareness/association, perceived quality, and brand loyalty; and eco-labelling towards brand awareness/association, perceived quality, and brand trust. However, no positive impact of green place has been found on any CBBE dimensions. Furthermore, positive inter-relationships among all dimensions of brand equity have also been found. The findings offer useful guidance for marketers to implement green marketing initiatives to raise the public’s knowledge of organic food brands and address rising environmental issues."

"There has been some solid work done in the area of User-Centered Design (UCD) over the last few years. What’s been missing is an in-depth, comprehensive textbook that connects UCD to usability and User Experience (UX) principles and practices. This new textbook discusses a theoretical framework in relation to other design theories. It provides a repeatable, practical process for implementation, offering numerous examples, methods, and case studies for support, and it emphasizes best practices in specific environments, including mobile and web applications, print products, as well as hardware."